Made by Cooper Reviews

Name: Made by Cooper
Address: 12, New North Parade, Huddersfield, 12, New North Parade, Huddersfield, Kirklees
Rating: 4.84

4.8 Rating 4,436 Reviews

97 %

of reviewers recommend Made by Cooper

Company Reviews

Metrics

Info

4.8

Based on 4,436 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

Visit Website

Phone:

01484 937 877

Email:

hello@madebycooper.co.uk

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Made by Cooper 5 star review on 24th November 2024

958

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had some woven badges made for out clay shooting club and they are brilliant, the members are going to love them, great communication al the way through from ordering to delivery, fantastic company thoroughly recommend Made by Cooper. Keith Williams (secretary) Tattenhall Gun Club”

Helpful Report

Posted 5 years ago

“Fantastic service from me sending my idea to these guys replying with how it would turn out for my approval! Kept me in the loop all the way through and delivery ahead of estimated date! Great product and service! Thanks guys”

Made by Cooper 5 star review on 2nd March 2019

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Posted 5 years ago

“Pins that arrived adhered to my original design and came in good condition earlier than expected. The enamel on one or two was a bit faulty but other than that, great service for the price offered.”

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Posted 5 years ago

“Delighted with the pin badges Made by Cooper, thank you!”

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Posted 5 years ago

“Thank you so much for the amazing pins! Your team is truly gold! Customer service is above and beyond. The pins are a work of art. Great material!”

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Posted 5 years ago

“Absolutely top class service from Made by Cooper, from start to finish. My request wasn't the norm, as all my patches were personal for me and I only wanted one of each design. Made by Coopers came up with a personalised package and price just for me, I received all the finished patches way ahead of the estimated delivery date - and they're all absolutely spot on, flawless and perfect. Don't hesitate to use this company, I can't recommend them enough. Absolutely thrilled with my patches :-)”

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Posted 5 years ago

“Everything went good, thank you!”

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Posted 5 years ago

“Our pins were beautifully made and arrived earlier than expected, even with a factory holiday at the start of the year. Thank you so much for your work!!”

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Posted 5 years ago

“Made by cooper produced hard enameled badges for me and they were perfect”

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Posted 5 years ago

“Awesome. Super great customer service, quality and speedy delivery all the way to NZ.”

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Posted 5 years ago

“I have never purchased badges before and took a leap of blind faith with Made by Cooper I have to say WOW! Great decision The product is brilliant quality. The team were extremeley helpful in explaining the difference in products I was kept fully updated with my order which arrived early 10/10”

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Posted 5 years ago

“The delivery was very promp and well within the time advised. Excellent quality, will use again”

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Posted 5 years ago

“Excellent quality embroidered patches, partnered with a great service. Thank you!”

Made by Cooper 5 star review on 26th February 2019

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Posted 5 years ago

“The attendants were very polite and helpful. The product has a very good quality.”

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Posted 5 years ago

“Really great quality pins made for me, I absolutely love them and the design team are so friendly, they helped me through-out the process! Will buy from you guys again!”

Made by Cooper 5 star review on 25th February 2019

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Posted 5 years ago

“I’ve had excellent experiences using Made by Cooper. The quality of the product is great, the staff is very helpful, and they always manage to impress.”

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Posted 5 years ago

“They sent my pins to Australia by mistake. Firstly I had a design that wasn't suitable, £50 to change it to another one, so I had to cancel. Very strict in that respect. Then start a new order, so wasted £60. That is fine I can understand as they did mockups, but to charge £50 to change to another design is bizarre as I had to start a new order instead and that costs nothing, obviously. I was then told the charge in emails without them adding VAT, so when I got charged £8 extra was taken. Cue another passive aggressive reply from the company. Then on the new order after a few weeks they sent it to Australia (instead of england) with a passive aggressive "not our fault" set of replies they rushed out some more. Not allowed a refund again. They really do not like to give refunds, even when you do not get the item. Then I get the item and the print out quality of the backing card is home printer inkjet quality. You can see the noise on the colours, it is not shiny, it is the cheapest possible print quality they could do, it doesn't even seem to be a laser printer. If I used my own printer it would be the same. Their response "we think it is fine" The responses you get are extremely passive aggressive. Nothing is their fault, it was obviously my fault they sent it to australlia even though my address is in england and Ive never had that happen ever. Instead of sorry it's "mistakes do happen" It really is a very unprofessional support aspect of the company. I missed the entire christmas sales window because they sent my item to Australlia by mistake. I really think this company could improve it's customer service replies to be less passive aggressive and also offer some kind of partial refunds when something goes wrong or if you change an order do not try to charge extra. The quality of the pin itself is fine, could have been better if they had made suggestions to remove smaller elements when they did the mockups.”

Helpful Report

Posted 5 years ago

Sorry you were not happy with the service you were given. We have checked all communication and feel we did everything to help get the pins to you. We apologised on many occasions about the mix up and we delivered the new set of badges before your original estimated date, we don't feel missing the Christmas market is fair as we still delivered the new set ahead of the predicted delivery time even though there was a delivery address error. Quality of pins, backing cards and the help was all a high quality and ensured we delivered quality product on time.

Posted 5 years ago

“I needed to make a small amendment to our order even though it had been processed, I notified them, and they got back me immediately and double checked I was happy. Great customer service.”

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Posted 5 years ago

“Nice product, really satisfied with how my design ended up all shiny and bright, Worth the wait ( bit long tho )”

Made by Cooper 5 star review on 24th February 2019

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Posted 5 years ago

“Fabulous colour range and a swift delivery 🌟”

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Posted 5 years ago

Made by Cooper is rated 4.8 based on 4,436 reviews