They sent my pins to Australia by mistake. Firstly I had a design that wasn't suitable, £50 to change it to another one, so I had to cancel. Very strict in that respect. Then start a new order, so wasted £60. That is fine I can understand as they did mockups, but to charge £50 to change to another design is bizarre as I had to start a new order instead and that costs nothing, obviously. I was then told the charge in emails without them adding VAT, so when I got charged £8 extra was taken. Cue another passive aggressive reply from the company. Then on the new order after a few weeks they sent it to Australia (instead of england) with a passive aggressive "not our fault" set of replies they rushed out some more. Not allowed a refund again. They really do not like to give refunds, even when you do not get the item. Then I get the item and the print out quality of the backing card is home printer inkjet quality. You can see the noise on the colours, it is not shiny, it is the cheapest possible print quality they could do, it doesn't even seem to be a laser printer. If I used my own printer it would be the same. Their response "we think it is fine" The responses you get are extremely passive aggressive. Nothing is their fault, it was obviously my fault they sent it to australlia even though my address is in england and Ive never had that happen ever. Instead of sorry it's "mistakes do happen" It really is a very unprofessional support aspect of the company. I missed the entire christmas sales window because they sent my item to Australlia by mistake. I really think this company could improve it's customer service replies to be less passive aggressive and also offer some kind of partial refunds when something goes wrong or if you change an order do not try to charge extra. The quality of the pin itself is fine, could have been better if they had made suggestions to remove smaller elements when they did the mockups.