Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,746 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,746 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 29th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid £2.9- for next day delivery, however the lighting is delivered as the normal order, delay one day!”

Helpful Report

Posted 5 years ago

I am sorry you appear to be disappointed with us. Having investigated, it would appear you placed your order at 22:49 on 28th May. Our cut-off point, which is shown on each product page via a count-down clock, is 20:00. Your order was therefore not processed until 29th, dispatched on our "next day" service, and reached you on 30th May. Any perceived delay was therefore due to you unfortunately not taking note of the information provided on the product page. We very much hope you are happy with your products and thank you for getting in touch. Regards Patricia Mullane Customer Care Manager

Posted 4 years ago

“Delivery 2 days later then it should have been they said they give the cost back but not as yet”

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Posted 5 years ago

“I received 3 different dates for my delivery none of which were correct when I phoned the staff were helpful but I was told 1 of my items wasn't in stock they were waiting for a delivery and my items would be delivered at the same time”

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Posted 5 years ago

“I purchased a product that was promised in 2 working days. Then it became 2 weeks. When it didn't arrive, I had to chase them. Oh, sorry, there's been a holdup and won't arrive until the end of the month. In fact, I ordered on 13th March and it finally arrived on 1st May. Conversations with customer service were delightful, but not much else. Chasing a supplier for a service paid for almost 2 months' earlier is not a good experience. I will not use them again.”

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Posted 5 years ago

“I have three complaints: 1) Their website did not fully describe the item's specification, so when it arrived I had to send it back because it could not be installed where I had planned. So I returned the item. In my e-mail, I explained why I was returning it (due to a lack of information on their website) and also asked a question. 2) None of my questions have been answered. 3) I was a bit cross to be asked to pay for the return shipping when the reson for the return was due to inadequate information on the company website.”

Helpful Report

Posted 6 years ago

I am sorry you are disappointed with us. Detailed specifications and dimensions are provided on every product page to allow customers to make the best possible choice. In addition we provide a free technical advice service in the event customers need any extra help. Details of this service is on our website - perhaps you overlooked this. Kind Regards Patricia Mullane Customer Care Manager

Posted 4 years ago

“the time slot given for delivery was spot on and if it had worked good. unfortunately the driver was in that much of a hurry he only had time to leave a note to say he didn't find us in (we were) and we could collect the parcel the next day at a collection point 3 miles away from us ( we left a note on their system to leave in shed if not in). This also meant printing off a collection voucher. i might as well have gone down to the shops and bought what i required. Also what if we didn't have a printer?”

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Posted 6 years ago

“Telephoned for advice. Technicians were busy. Call back promised. Never came. So placed order.”

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Posted 6 years ago

“Order for a picture light arrived promptly but the bulbs advertised on the web page as ?related products? and by inference appropriate to the picture light, proved to be too big to fit. An emailed comment requesting some the correct size was answered by a standard message saying that a reply could take three days(!). Day three and still no response. This is not good service.”

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Posted 6 years ago

“I ordered a product on the 6th Feb, with the promise of delivery on the 13th, no sign of it, after emailing and phoning, no one had any idea where it was. It eventually turned up on Friday the 22nd. Maybe you should keep track of your orders and ensure that the item is actually in stock at your suppliers before you accept an order.”

Helpful Report

Posted 6 years ago

“1. Answer your phones 2. Delivery dates should be kept to. 3. Return calls”

Helpful Report

Posted 6 years ago

“Placed order on 21/12/18 and stated in stock . I paid extra for delivery before Xmas . Goods did not arrive before Xmas . No explanation given . Actually forgot about the item but remembered and when I contacted informed awaiting for it to be in stock again. Eventually got it in February . Very disappointed”

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Posted 6 years ago

“No SD card was sent with item , reported to customer service but as yet no response.Have since bought same item with other supplier .”

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Posted 6 years ago

“They should answer emails they receive from customers not just we are busy then not follow up this is regards an item I wish to return as the addvert for the item was misleading it says you have 14 days to return it that is getting close”

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Posted 6 years ago

“The wrong package was delivered on the 27 December and I have try to get it back although it had my name and address on it was full of strip lights for a coach.I would really like it moved I would put it outside but I don't want to be blamed for any damage.i am pleased with my own purchase please resolve this soon”

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Posted 6 years ago

“Delivery was speedy. Better quality fitting needed to hold light on ceiling”

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Posted 6 years ago

“The order for your picture light is both confusing and misleading. The two battery item 4276 on the invoice 11041171 indicated "Ultra Bat AAA 4 Pack 1 pieces £3.18". On item 4278 is showed "Battery C pk 2 1 pieces £3.18". I received 2 AAA batteries in one pack and 2 C type in another pack. Both were inadequate to light the lamp, so a further expense of £13.50 for 6 C batteries had to be made for it to work, therefore the quote and invoice were misleading and another 6 batteries had to be bought. Also the use of Pk and Pack on two separate lines is inconsistent and also confusing. The total invoice value showed £74.60 when the actual value was £88.11, (apart from the cost and inconvenience of driving 4 miles to a town). These descriptions were therefore misleading and "misrepresented the sale" representing an increase in cost of 18%.”

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Posted 6 years ago

“No reply when complained”

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Posted 6 years ago

“Part of my light missing and no reply from lighting direct. Not good enough”

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Posted 6 years ago

“I placed my order early November, knowing it was out of stock. I was not given an estimated delivery date and when contacted I was told we are expecting them soon Eventually More fitting arrived only to find it damaged. I contacted customer service again and was told they would send me a returns email. I had to contact them again to ask for this to be sent and when I might expect a replacement. I was told they were expecting them on the 12th of December and would be despatched straight away. it is now the 18th and still no fitting or information”

Helpful Report

Posted 6 years ago

“Only part of order arrived without explanation or info on when rest could be expected. Unable to get any contact with customer service by phone and response by email did not arrive after a week so get your act together. Both light bulbs although those specifically recommended for this fitting were unsuitable as although description matched they were non dimmable bulbs for a dimmable lamp. Your response to return and re-order and to deny anything amiss with the information given to customer is unacceptable. 2nd lamp finally arrived and seems pre-fitting which wont happen until Jan OK but box was pierced in several places.”

Helpful Report

Posted 6 years ago

Lighting Direct is rated 4.7 based on 16,746 reviews