LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,859 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jan 2025 - I just upgraded to the new digital unit for a £40 charge. I'd had an email inviting me to upgrade a few weeks before Christmas. My existing unit was having battery problems, so i decided now was the right time to get it swapped out. Delivery was next day. Setting up was very easy. I plugged it into a spare network port on my broadband router with the provided ethernet cable. I understand it will also connect over wifi, but that was not required in my situation. I had a concern about it working in the event of a power cut, given that the broadband router would go down. I was advised that the unit has a 4G sim card and so will use the mobile phone network should the need arise, and that this is how it works normally if you don't have a broadband connection at home. If you have neither Broadband nor a 4G signal, then this product might not be for you. The personal alarm button and the wrist holder it clips into is much bulkier than the previous one and feels uncomfortable on the wrist and will snag on long sleeves, so i opted to put it on the lanyard and wear round my neck. The lanyard needed a knot tied to shorten it (it's very long!). A pre-paid postage label is provided to send the old unit back, and so it's going back in the box that the new one arrived in, simples.”

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Posted 2 months ago

“Found setting up complex and new alarm too bulky”

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Posted 2 months ago

“All your staff were very helpful and explained procedure”

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Posted 2 months ago

“Prompt response to alarm calls and helpful advice”

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Posted 2 months ago

“It was difficult to set up I am not mobile enough but my cleaner did it with difficulty has she said instructions were a bit confusing”

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Posted 2 months ago

“I have changed to the digital Lifeline and what a difficult performance it was. First of all the first box was faulty, the second was meant to have been sent to someone else and eventually I got the right one. I HATE THE THICK, CLUMSY GADJET THAT i HAVE TO WEAR AROUND MY NECK AND THE THICK AND MUCH TOO LONG CORD THAT IT IS ON. I accidentally also put out my 'phone line and it will have been 3 days waiting for a SKY re-connection.”

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Posted 2 months ago

“I find the Pendant is too sensitive causing false alarms.”

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Posted 2 months ago

“First day waited a long time for a reply. I was having a problem with my BT connection. P.M.”

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Posted 2 months ago

“The service From lifeline is very good but Trying to talk to the suppliers of the equipment Was appalling-There was always a long wait, And when I got through it Was difficult to get a proper answer which solved my problem . Eventually xor tef To let. “‘ I wanted”

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Posted 3 months ago

“I am writing this review on behalf of my mother Margaret Preece. Delivery of upgraded unit was very fast & efficient. Easy to install and test.”

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Posted 3 months ago

“I’m so happy with this lifeline it gives use peace of mind if my mum should fall the alarm goes off without pressing it x”

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Posted 3 months ago

“Have no problems at all with the service and delivery was very prompt.”

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Posted 3 months ago

“Customer Service line is very slow to answer, between 10 and 15 minutes which is not acceptable”

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Posted 3 months ago

“Cheerful and helpful.”

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Posted 4 months ago

“Up to the moment, everything has been good and it is in the future, should I require assistance, that I can really gauge your company's performance.”

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Posted 4 months ago

“Overall I was very pleased with the service and corospondance i recieved , after my original box / set up failed probably due to my Landline not oerating properly , which was dealt with fairly prmptly , my daughter helped me set the new alarm up which arrived the next day , she was also very pleased , so many thanks good to know i can rely on ' LifeConnect ' .”

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Posted 4 months ago

“Seems to work well although the fall detector goes off too easily. However It is quickly answered which shows it is effective.”

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Posted 4 months ago

“It has given her peace ofmind”

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Posted 5 months ago

“This replacement alarm has been troublesome the instructions to set it up was confusing only by phoning customer service i was informed that the instructions given were all wrong and not complicated like the instructions given . The next problems were the alarm going off by itself yes I did get through to someone to give help but the alarm was going off automatically it took three people to stop the alarm as it was just going off into a loop .I hope that it's now sorted as I worry if won't work when I need it .”

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Posted 5 months ago

“Very good service but had to contact support as pairing instructions for the necklace fob was not in the set up box.”

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Posted 5 months ago

LifeConnect24 is rated 4.7 based on 7,859 reviews