LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,745 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,745 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my Lifeline24 fall alert button last week and now wearing it 24 hours a day. I did ask Lifeline24 for a printout of the contacts and medication etc that I provided the company with - but they were unable to do this. The information was completed on the online form but I did not have the option of printing it off. I think this is something the company should be able to provide me with as it is my information”

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Posted 2 years ago

“Very helpful team on the end of the line. Very reassuring.”

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Posted 2 years ago

“Quick to deliver, easy to set up and support very helpful and friendly.”

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Posted 2 years ago

“The services rendered was excellent. Had a few concerns re the new replacement of my life Line.2. The earlier two Life items did mot seem to work. The services was later replaced a by a new model. The new model was easily fixed to the Mann switch. Did a test call to the Customer Services and it has since working efficiently. Very good services al the times. All staff contacts are polite and helpful. Thank you, Kind regards, Mrs.P.T. Singh.”

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Posted 2 years ago

“I received excellent service when I had a problem with my equipment. A new set arrived the following day and I was given instructions on the phone about the set up. I have always found your staff to be helpful and kind. Wearing the pendant at all times, gives me and my family a feeling of security and that I am not actually alone. Thank you Lifeline.”

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Posted 2 years ago

“Friendly and helpful especially in the set up process. Quick delivery. I have a pendant fall detector which seems to work very well - 1 false alarm call so far handled very promptly.”

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Posted 2 years ago

“Wonderful product, but fine untill you don't need it any more and wish to cancel it. They have strung me along for 2 years , the wrist monitor was returned two years ago so made the machine unworkable and the customer services rep, told me to put the mains part in the cupboard until I needed it again. They managed to debit a credit card that has been cancelled and now only offer 50% refund . Just hoping I receive this ok as all my trust in this company has gone. Just beware of what you sign up for. Blessings Aileen Callender”

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Posted 2 years ago

“i have now been waiting 3 weeks for a keysafe to be installed. i recieved a email to say it would be installed on 07/06/22 betwine 8 to 1 i waited in all day nobody arrived . no contact was made to inform me why no body showed.ihave still had information as to when it will be installed. would someone inform me when and if this will be installed brian jones”

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Posted 2 years ago

Dear Brian, Thank you for your feedback today. I am so sorry that you have been waiting so long for your Keysafe to be installed. We work with an external company in arranging the installation of a Keysafe and there can be some delays and miscommunications as a result of this. I have arranged for a member of our Customer Service Team to get in touch with the company involved to request an update on the installation and to commit them to a firm date to come to the property. We will then be in touch after this conversation to update you on what information is gleaned and what will happen going forward. I apologise again for any inconvenience caused by this. If you have any other questions or queries, please feel free to contact us again. Kind Regards, Cordelia

Posted 2 years ago

“Very good call handlers, giving clear instructions. They didn't make me feel useless. Thank you”

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Posted 2 years ago

“Reported problem with charging my unit, new one sent straight away. Couldnt ask for anything better.”

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Posted 2 years ago

“Just set up the alarm and done the tests. The staff that answered the calls were very pleasant to speak with and explained the tests clearly as we went through them.”

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Posted 2 years ago

“Extremely helpful and polite”

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Posted 2 years ago

“The service I have received from your company has been very good and professional.”

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Posted 2 years ago

“I am very pleased with this alarm. It was very easy to set up and I am covered once more. I hope I never have to use it in an emergency but it is good to know that help is at hand by the press of a button, if I do. That peace of mind is worth far more than the cost of the alarm.”

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Posted 2 years ago

“We have only just received it.”

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Posted 2 years ago

“brilliant system I ordered my lifeline for my own peace of mind aswell as my partners knowing if I need help it is available as have had several falls due to my disability it arrived the next day and was so easy to set up with a very calm and helpful voice on the end of the line my partner feels much more at ease leaving me on my own now so she can still work and go shopping ect knowing there is help available if needed I highly recommend this product”

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Posted 2 years ago

“Excellent product for peace of mind. Excellent service from Lifeline 24. Would highly recommend.”

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Posted 2 years ago

“Although a great peace of mind I am surprised to find 38.97 has been taken out of my bank and am pretty sure this was not the price I had agreed to”

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Posted 2 years ago

“Good service and good product. Location finder doesn't work in some places I've tried it and I find the device a bit big hanging round my neck.”

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Posted 2 years ago

“Very easy to set up , hopefully will give my elderly father peace of mind living on his own.”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,745 reviews