Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.25

4.3 Rating 1,446 Reviews

80 %

of reviewers recommend Lampsy

4.3

Based on 1,446 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Phone:

0333 577 2200

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Lampsy 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lamp arrived broken and a clear visable attempt to fix it with glue from previous. Havent been able to speak to anyone at Lampsy. very poor.”

Helpful Report

Posted 1 year ago

Hi Thomas, I am unable to find any emails or calls from you. I have sent you an email so we can get this resolved. Kind Regards, Lynn

Posted 1 year ago

“Lamp ordered which was easy. Arrived promptly as described. Seems excellent quality and VFM.”

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Posted 1 year ago

“Purchased an item that was ‘in stock’ online with an estimated delivery timeframe of 3-5 working days. Only half of the order was received and after numerous phone calls and emails I am still waiting on the remaining item to be delivered. Would not recommend!”

Helpful Report

Posted 1 year ago

Hi Benedict, thank you for your review - I'm sorry your order was not delivered within the estimated timeframe - we strive to deliver all orders within 3-5 working days, and we apologise you have not received your order as forecast. Orders for multiple items may be sent in more than one shipment - please be assured that the remaining item is on its way to you. If there are any further issues, please contact help@lampsy.com. Kind regards, Glenn

Posted 1 year ago

“Product delivered with scratches on. Not good quality, especially to say I spent £70 for two small wall lamps. It appears that they were damaged before put in the box and the item looks used. Would not recommend.”

Helpful Report

Posted 1 year ago

Hi Charlotte, I'm really sorry to hear that the items arrived damaged. One of our advisors has reached out to organise a free of charge return for you. Please contact help@lampsy.com if you have any queries. Kind Regards, Glenn

Posted 1 year ago

“Both lights are lovely however on the long strip light (bity 55 sensor) is slightly damaged. Has a dent on the panel which is a shame as lots of money to pay for this.”

Helpful Report

Posted 1 year ago

Hi Marlene, thank you for your review. I'm sorry to hear that one of the items you received was damaged. I have reached out to you by email so we can get this resolved for you, as we haven't received a return request from you yet. Best wishes, Lynn

Posted 1 year ago

“Prompt delivery, great product”

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Posted 1 year ago

Hi Emma, thank you very much! I'm glad you are happy with the item. Best wishes, Lynn

Posted 1 year ago

“Happy with the product - just what I was looking for. Beware if dimensions as these are quite compact.”

Helpful Report

Posted 1 year ago

Hi Jason, thank you very much for your kind words! Best wishes, Lynn

Posted 1 year ago

“The lamps are lovely HOWEVER I ordered 3 to go over a kitchen island and have been sent two from one batch and one from another. They are very obviously not the same. I have emailed twice but no one is coming back to me and I can’t find a phone number. Please can someone contact me asap.”

Helpful Report

Posted 1 year ago

Hi Claire, thank you for your review. I understand your issue is currently being handled by our customer service team - I apologise again for the delayed response to your queries. Kind regards, Glenn

Posted 1 year ago

“Great product and delivery”

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Posted 1 year ago

“Arrived well packaged and very happy with shade”

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Posted 1 year ago

“It's very pleasure!! Cool site!!”

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Posted 1 year ago

“I will recommend Lampsy to my Friends and family”

Helpful Report

Posted 1 year ago

“Very poor customer service. Difficult to get hold of, only despatched after a week once prompted.”

Helpful Report

Posted 1 year ago

“Lamp arrived smashed. I contacted customer services and got a short and unhelpful response. I responded and am still waiting for a response 3 days later. Would not recommend.”

Helpful Report

Posted 1 year ago

Hi Rebecca, I have reached out to you and I believe this has now been resolved. If we can help with anything further, please don't hesitate to let us know at help@lampsy.com. Kind Regards, Lynn

Posted 1 year ago

“All was good until the returns process. £12 to get a returns label and waiting days for the return to be approved??? I ordered a light from a different supplier (not a big company and in fact the light was cheaper) at the same time and their return was free and had a returns label in the box. The reality is you don’t have stores so people can see the product. Colour/tone is impossible to judge online (the reason I returned is the brass was too “dull” for what I was looking for) so you need to be able to see the product before a decision can be made. I would not order from you again as I’m unable to return if it doesn’t look as I want in the flesh without paying £12 so I wouldn’t risk ordering.”

Helpful Report

Posted 1 year ago

Hi Holly, thank you for your feedback. We do offer free exchanges in the event that the light doesn't work for you and you would like to choose something else or receive a gift card instead. If you would be interested in a free exchange instead, please contact help@lampsy.com and someone will be happy to help you with this process. If you have changed your mind and would prefer a refund, you can choose to purchase a pre-paid label, or you can use your own courier. You can also find more information about returns here - help.lampsy.com/hc/en-gb/articles/8473936877853-How-do-I-return-an-item Kind Regards, Lynn

Posted 1 year ago

“So glad I found this shop, I have been looking for The Perfect lamp for my bedside for so long and found it straightaway here. I also love that they are a small business and care about their customers.”

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Posted 1 year ago

“Ordered a outdoor lamp lantern. Looks smar and great quality.”

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Posted 1 year ago

“Very good quality”

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Posted 1 year ago

“Absolutely gorgeous lamp and top notch service. Received item next day! Would highly recommend this company having recently experienced a terrible ordeal with a similar company. Will order again from Lampsey x”

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Posted 1 year ago

“The instructions are simply insufficient and only a page with figures and no written instructions. No written instructions and no spare parts are available.”

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Posted 1 year ago

Hi Warren, I'm sorry to hear this. I have contacted you via email - I would be more than happy to help with the instructions, and provide further information if necessary. Kind Regards, Lynn

Posted 1 year ago

Lampsy is rated 4.3 based on 1,446 reviews