KIDLY Reviews

Name: KIDLY
Rating: 4.86

4.9 Rating 23,557 Reviews

97 %

of reviewers recommend KIDLY

4.9

Based on 23,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

1100

Anonymous

Anonymous // 01/01/2019

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“Super fast delivery. Great item, but unfortunately it came with a defect. I messaged the company but never got a response….”

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Posted 2 days ago

“I am still waiting on my refund”

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Posted 1 week ago

“Trying to get hold of them after placing a £100+ order that has no tracking, no communication, and never arrived. Website chat is disabled, Company @kidly.co.uk emails all bounce back and zero response on social messaging.”

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Posted 1 week ago

“I haven’t received my return yet and there is no confirmation from the company- inactive email, no chat support.”

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Posted 1 week ago

“Very surprised after all the positive reviews but we've been completely ghosted by the customer service. I've received a faulty product and managed to get through to the customer service on February 17th which said I'll hear back within 48 hours but since then my follow ups bounce back and there seems to be no way of getting in touch with Kidly's customer service. I've tried Instagram messages, email and the live chat to Jo avail. I'm now left with a faulty £75 pounds worth toddler table which is just so frustrating!!”

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Posted 1 week ago

“Easy to use website, fast delivery! Thank you!”

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Posted 1 week ago

“No reply have been sent the wrong size and I’ve emailed and emailed and also messaged on Instagram and had not a single bit of communication.”

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Posted 1 week ago

“UPDATED POST:It's been 2 weeks since I returned an item, left many emails, messages etc and no one is responding to me. Shoe guidelines arent particularly accurate and I wanted to exchange for a smaller size but there isn't an option. The shoes really did smell, lots of people mentioned this. The customer service is awful. This purple chat box thing isn't a thing and I've emailed twice with no response”

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Posted 2 weeks ago

“Fast delivery and order was as expected. No issues.”

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Posted 2 weeks ago

“Excellent customer service, speedy delivery and beautiful items delivered.”

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Posted 2 weeks ago

“Excellent service. Quick delivery”

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Posted 2 weeks ago

“Good quality products”

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Posted 2 weeks ago

“Easy to order via website”

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Posted 2 weeks ago

“Great products and great value!”

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Posted 2 weeks ago

“my parcel is missing and no one is responding to messages im sending via facebook and instagram i want a refund processed for this as evri has deemed my parcel as lost”

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Posted 2 weeks ago

“Great experience and fast delivery”

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Posted 2 weeks ago

“Paid for next day delivery and it was delayed by 24 hours thereby missing the event.”

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Posted 2 weeks ago

“I’m so happy with all my purchases. Great quality and purchase again”

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Posted 2 weeks ago

“All arrived on time and well packaged so product in good condition.”

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Posted 2 weeks ago

“Brilliant. Very efficient and delivery was very quick. Products are all amazing quality”

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Posted 2 weeks ago

KIDLY is rated 4.9 based on 23,557 reviews