Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,739 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,739 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived quite quickly & well packaged”

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Posted 4 years ago

“Excellent service. I had a query on the delivery date and they responded really quickly. Items were very reasonable compared to major retail brands”

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Posted 4 years ago

“A lovely range of jewellery sold and an excellent fast service. Would definitely buy from again.”

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Posted 4 years ago

“Excellent quality,excellent service and speedy delivery.Highly recommend.”

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Posted 4 years ago

“This bracelet has still not been received. Ordered as a Christmas gift on 29.11.20. Neither have I received acknowledgements to my emails (3) I have sent since the original complaint. The acknowledgement to my initial complaint was for Joshua James to ask if I was sure it hadn't fallen out of the package when I opened it. I replied to that email and have sent 3 emails since to which I have had no reply.”

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Posted 4 years ago

“Beautiful charms”

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Posted 4 years ago

“Very pleased with my purchases, quick easy checkout and shipping, many thanks”

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Posted 4 years ago

“sent email regarding 10 day waitfor del then when it came i got 1 charm and 1 blank link insteadof 2 charms at the cost off £50 will never use this company again for nomanation john greed do the best del and keep you up to date covid or not”

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Posted 4 years ago

“Overall, not a very good experience. The one star is for the jewellery which is okay, the loss of the four stars is for Joshua James itself. When I ordered it went through some external 3rd party payment company called Klarna which I didn’t asked for and wasn’t happy about to use and took a long time to set up an account with them. Then the product took a long time to arrive with no confirmation from Joshua James and then when products finally arrived the bracelet was thrown into a jiffy bag, the charm was stapled in a small plastic bag to a receipt and not in its appropriate packaging which was also just throw in the bag…why? And then no instructions on how to fit the charm. I had to use YouTube (FYI - extremely difficult to attach - took 30mins). If Do you like this jewellery maybe stay clear and find a shop that sells it and can help you personally.”

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Posted 4 years ago

“I have been waiting 6 weeks for my jewellery. It has been lost in the post (twice!) apparently. There is no way of contacting Joshua James by phone. I’ve messaged and emailed them and have not had any personal response. I am still waiting for the earrings. Appalling. They are meant as a Christmas present for my niece. I ordered them in early November and here we are at the 23rd Dec and still no earrings. I’ve been offered no solution, discount, money back or apology. Shocking customer service!!! Don’t order from them!!!!”

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Posted 4 years ago

“excellent service.received my bracelet on time.very pleased.i would not hesitate to use them again.”

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Posted 4 years ago

“Great service, item came packaged lovely.”

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Posted 4 years ago

“Website really easy to use and delivery was quick.”

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Posted 4 years ago

“Excellent service with quick delivery and splendid packaging.”

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Posted 4 years ago

“Good selection of Nomination charms and my orders are always received really quickly.”

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Posted 4 years ago

“I have gotten of Joshua james a few times now and although it takes a long time for delivery I couldn't fault their products. I will be ordering again.”

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Posted 4 years ago

“Having placed an order at end Nov for a nomination bracelet and birthday charm fory daughter's birthday mid Dec, I was extremely disappointed that my parcel arrived and only the charm was in it - bracelet missing. I did make contact and was told that the missing item was sent out 4th Dec - this never arrived. After many emails, I was told another would be sent recorded delivery 15th Dec - still no bracelet. Finally many days after my daughter's birthday 22nd Dec it was agreed a replacement would-be sent by courier. Knowing the postal issues I fail to understand why the initial replacement was not sent by courier in time for my daughter's birthday ( which I did detail it many emails). Although I should have this hopefully in time for Christmas the disappointment had already been experienced, after all I did purchase a happy birthday charm not a Christmas one! My biggest issue with the customer service is trying to get a response as not actually able to talk to anyone in person. This experience has not made me want to continue purchasing from Joshua James which is unfortunate as it was to be the start of my daughter's nomination charm collection. Overall a very disappointed patent and teenage daughter as this item was her main birthday wish.”

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Posted 4 years ago

“Lovely travel jewellery case, arrived as expected.”

Joshua James 5 star review on 23rd December 2020

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Posted 4 years ago

“Excellent, fast service.”

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Posted 4 years ago

“Lovely product. Really happy”

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Posted 4 years ago

Joshua James is rated 4.7 based on 21,739 reviews