John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,566 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,566 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Getting a mortgage can be a challenging yet crucial piece of buying a property. Andrew Ireland at John Charcol was fantastic - a calm and steady hand throughout the process. He was present, communicative, and responsive to my questions and queries and made the process feel accessible and manageable. I would highly recommend working with Andrew if you can.”

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Posted 2 months ago

“I have been letting properties for nearly 35 years and I have never nearly had a better service than with John Charcol. 5 stars from me every time. Regards David Evans”

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Posted 2 months ago

“I can’t recommend Andrew Ireland at John Charcoal enough for any mortgage needs. He has supplied me with his expertise twice now over the past few years and is always so helpful, organised and friendly. He makes the whole process simple and stress free. Thank you so much for your hard work once again!”

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Posted 2 months ago

“Very professional and helpful service from Karol. My third remortgage with him and as usual smooth and to highest standard. Highly recommended!!!”

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Posted 2 months ago

“What a fantastic service. Everyone that we have dealt with (Louise, Dan and Emma) have been a brilliant help whilst buying our first home!”

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Posted 2 months ago

“I've known about John Charcol for a long time but this was my first time using their services for a Bridging Loan. All went extremely smoothly thanks to the help of the excellent Jessica Mottram & Emily Gould. Recommended.”

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Posted 2 months ago

“Great service!!! Fully recommended!”

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Posted 2 months ago

“Lisa was extremely professional and knowledgeable, helping us collect all the various documents and information together before finding us a great mortgage deal. It couldn’t have gone smoother.”

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Posted 2 months ago

“I have once again had the pleasure of working with the John Charcol team during the process of securing a new property into my company portfolio and I cannot express enough how grateful I am for their dedication and professionalism. From start to finish, the team exceeded my expectations ensuring a smooth and stress-free experience. A special mention must go to Reiss and Bilal, who each brought something exceptional to the table. Reiss demonstrated outstanding attention to detail and a proactive approach to ensuring everything was handled swiftly and efficiently. His ability to anticipate potential issues and address them before they became problems was truly impressive. Reiss kept me well-informed at every stage, making the whole process feel seamless and straightforward. Reiss has always been impressive by bringing a fresh perspective and meticulous approach to the process each time I go to him with my ever complicated problems. His thoroughness in handling every detail is just amazing, and his commitment to ensuring everything was completed to the highest standard was commendable. He was incredibly organised and made sure that nothing was overlooked, which added an extra layer of reassurance. I also want to highlight Bilal, whose expertise and problem-solving skills were invaluable during this process. Bilal’s deep knowledge and ability to navigate complex situations with ease gave me great confidence. He was always quick to offer practical advice and provide clear guidance, making sure that I understood every step of the journey. His professionalism and calm demeanor were a great asset to the team. Overall, I will always highly recommend John Charcol for their exceptional service. Reiss and Bilal, in particular, deserve recognition for their unique contributions and hard work. I will happily tell everyone that If you're looking for a team that will go above and beyond, you won't be disappointed with team John Charcol! Thank you once again, team John Charcol, for making this experience a positive one!”

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Posted 2 months ago

“Really great service. I was in communication with Shaun Boyle for over a year but he didn’t stop communication when my first purchase fell threw. He picked up where we left off soon as I found anktehr property and was great throughout. During the purchase Alexa and Fiona were amazing and answered questions and helped in every way possible. Thank you for the great service and I’d definitely recommend and use again in future. Thanks again.”

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Posted 3 months ago

“Really great service both for mortgage broker and life insurance advisor. Easy to contact and proactive in dealing with issues. Would highly recommend. Particular shout out to Dan for personal protection advice.”

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Posted 3 months ago

“David Donaghy has been super-helpful throughout the time of the application process through to the set-up of my policies. I would definitely recommend him.”

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Posted 3 months ago

“Daniel was so knowledgeable and supportive, also he makesure we get a quote which is within our budget. Thanks a lot and keep it up, I can’t recommend you enough.”

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Posted 3 months ago

“I'm extremely satisfied with the help my advisor provided, which was always clear, prompt, and insightful. Completely happy with the service.”

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Posted 3 months ago

“David provided great advice and support whilst choosing life insurance cover. He was professional and friendly. Would definitely recommend John Charcoal's services.”

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Posted 3 months ago

“I was very happy to be advised by Mr Stephen Hawley. He was extremely professional, personable and reliable throughout the process and was a pleasure to speak with.”

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Posted 3 months ago

“Gemma and Emma have helped resolve a really complicated remortgage case. They supported me every step of the way and worked hard to find solutions to every issue. This wouldn't have happened without them.”

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Posted 3 months ago

“Nicholas Winter and the whole John Charcol team were amazing with helping us through a difficult house purchase where we needed to amend the mortgage a few times. They were very proactive and their excellent relationships with banks helped us to get the best deal on the market. I will difinitely use them again!”

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Posted 3 months ago

“Stephen Brown @ John Charcol has been my go-to broker for over 10 years. Of course he is knowledgeable and thorough, but on top of that he really gets to know his clients to understand their lifestyle and long term financial plans so that he can thoughtfully recommend options for the short, medium and long term. I’ve recommended him to friends and family on several occasions and they have all rated him just as highly.”

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Posted 3 months ago

“I was a first-time property buyer AND a first-time borrower AND an immigrant so it was potentially very confusing and stressful. But Shaahid Quinn was fantastic. He was very friendly and reassuring and explained everything to me very well.”

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Posted 3 months ago

John Charcol is rated 4.9 based on 2,566 reviews