From our first phone call with our mortgage broker Brian to finalising our life insurance policy with Bradley, we have been so impressed with the whole service we received. We are first time buyers who knew nothing and Brian took the time to explain everything and then explain it all some more. He was always available, always friendly and we truly felt like he was doing his best for us. We had issues with our mortgage (due to me being self employed) but Brian was so helpful and came up with solution after solution. Even checking in multiple times after his part had been done to make sure we were okay and still on track. Buying a house isn’t easy and it’s definitely not something I’ll be doing anytime soon but when we do, we’ll definitely be using John Charcol. Money very well spent.