John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,755 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,755 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From our first phone call with our mortgage broker Brian to finalising our life insurance policy with Bradley, we have been so impressed with the whole service we received. We are first time buyers who knew nothing and Brian took the time to explain everything and then explain it all some more. He was always available, always friendly and we truly felt like he was doing his best for us. We had issues with our mortgage (due to me being self employed) but Brian was so helpful and came up with solution after solution. Even checking in multiple times after his part had been done to make sure we were okay and still on track. Buying a house isn’t easy and it’s definitely not something I’ll be doing anytime soon but when we do, we’ll definitely be using John Charcol. Money very well spent.”

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Posted 2 months ago

“Steve put is huge effort to get the best product for my needs. He was happy to stay after 6pm at work to get things sorted. He also gave good advice based on his experience in the field. Very pleasant gentleman and a pleasure to work with.”

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Posted 2 months ago

“Shaun did a great job as always on our remortgage”

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Posted 2 months ago

“A professional service with very good customer support. i would recommend this company as they are friendly and reliable too.”

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Posted 2 months ago

Location of Adviser/Client Relationship Manager London

Name of Adviser/Client Relationship Manager Steven Prior

“Steve Prior is always spot on, handles everything promptly and gets me a good deal. Highly recommended!”

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Posted 2 months ago

Location of Adviser/Client Relationship Manager London

Name of Adviser/Client Relationship Manager Steven Prior

“Steve Prior always does what is required and on time. Communication excellent too. I would recommend him highly”

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Posted 2 months ago

Location of Adviser/Client Relationship Manager London

Name of Adviser/Client Relationship Manager Steven Prior

“Response and service provided is excellent, which is why whenever are mortgage is up for renewal we always go back.”

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Posted 2 months ago

“We are very grateful for Jade's professional, responsive and understanding approach through our re-mortgage process. It proved to be not completely straightforward and Jade really helped steer us through the process to a successful completion. We can certainly recommend Jade Lewis and the John Charcol team to anyone needing mortgage advice and particularly where things might be more unusual or complex.”

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Posted 2 months ago

“It is a delight working with Ezra Le Mon of John Charcol to remortgage my property for two consecutive terms now. They are honest and their cost is modest and a very good value for money when compared to the savings I achieved with the deals they secured for me. They concluded the remortages in good time. I strongly recommend John Charcol to anyone looking for a mortgage adviser.”

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Posted 2 months ago

“Excellent service, easy to comunicate. We got everything we need it, really happy with them!!!”

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Posted 2 months ago

“Great customer service from Shaahid and Louise. Would highly recommend.”

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Posted 2 months ago

“Mark was so helpful and polite he gave excellent customer service and found an affordable policy for me. I will definitely be recommending to my friends and colleagues.”

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Posted 3 months ago

“Thank you Shaun and Gemma for your help with my remortgage. I will certainly come back again in 5 years time and will recommend your services to my friends and family. Regards Alan”

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Posted 3 months ago

“A huge thank you to Chris Moore for all your help, advise and hard work on our behalf. You've been a massive support and shown us so much patience and has a real willingness to get you the very best deal. We can't recommend John Charcol and specifically Chris enough. We will certainly be using them again next time and recommending to our family and friends.”

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Posted 3 months ago

“I’m very happy that my mortgage process went through smoothly. Special thanks to Jade and Paul. I would highly recommend their service. Very professional and reliable. They have acted on my behalf many times before and I always brilliant.”

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Posted 3 months ago

“Karolina has been superb from start to finish through the process making it very easy for me to complete on my mortgage after a stressful time with a previous broker. If you wish to receive top service choose her!”

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Posted 3 months ago

“Absolutely wonderful experince working with Mark. He has helped my family and me find the best insurance for our needs. Mark was very helpful and patient in answering all of my questions,makimg the process much easier and stress free. Thank you,Mark!”

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Posted 3 months ago

“Extremely happy with our service from John Charcol. For both mortgage and insurance, we had amazing, very personal, patient service and advice throughout. The brokers were brilliant - especially given the complexities of work through self-employed income and everything else. Fantastic service.”

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Posted 3 months ago

“Mohit Patel provided a fantastic service. He was helpful every step of the process of getting my life insurance in place. I have diabetes and he was really professional and extremely knowledgeable when talking me through the logistics of everything. Would highly recommend.”

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Posted 3 months ago

“Excellent and highly recommend. Louise and Shaahid were incredibly efficient and helped us secure a very low rate for our remortgage deal just before the 0.5% increase. They were always easy to reach, provided clear guidance, and made the process smooth and stress-free. Highly recommend their expertise and support!”

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Posted 3 months ago

John Charcol is rated 4.9 based on 2,755 reviews