John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,566 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,566 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

Write Your review

Tell us how John Charcol made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My partner and I used Jenna Patel, who was absolutely amazing. She found us not only the best rates, but also the highest borrowing amount out of the 6 different mortgage advisors we tried. She is polite, courteous and informative and a real credit to John Charcol. I will definitely be using her again. Thanks Jenna!”

Helpful Report

Posted 1 month ago

“Lisa at John Charcoal was amazing all throughout our mortgage application. She always kept us updated throughout the process and overcame obstacles in our credit history managing to get us the best rate available for our first mortgage with a lender. We now have our own home thanks to Lisa’s advice and support. Reasonably priced for the service. We highly recommend.”

Helpful Report

Posted 1 month ago

“We've used John Charcol for 4 years now both in mortgage brokerage and protection services. Both Dan Crowley & Ed Pera were all very helpful in finding the right protection and mortgage services for us both. Great service as always.”

Helpful Report

Posted 1 month ago

“I had a fantastic experience working with John Charcol Mortgages. From the start, Paul Corcoran is professional, knowledgeable, and incredibly helpful. They took the time to understand my specific needs and provided expert advice that made the entire mortgage process clear and stress-free. Thank you paul for your hard work.”

Helpful Report

Posted 1 month ago

“I've had such a great experience with John Charcol, both in mortgage brokerage services and in income protection services. Mohit Patel, Luciana Paiva and Alexa West were all very helpful in finding the right income protection for me, and Sarah Teff has been continually fantastic in helping me secure a mortgage and providing ongoing advice. They're very reasonably priced too for a great service.”

Helpful Report

Posted 1 month ago

“Shaahid is extremely professional and good at his work. He has successfully done a couple of mortgages and remortgages for me. He not only gets the best rate available in the market but keeps updating the clients if the interest rates have fallen down during the conveyancing process by helping in securing the lower rate. He is an Action taker!”

Helpful Report

Posted 1 month ago

“A very fast efficient and helpful service from Thomas Birdle nothing was a problem. You recommend to my friends and family. Thank you”

Helpful Report

Posted 1 month ago

“Fantastic professional service from Ryan Goodall”

Helpful Report

Posted 1 month ago

“I can't thank Samm Walker enough, she has been extremely helpful throughout the process of organising income protection for me and her friendliness and good humour have helped make the whole process painless.”

Helpful Report

Posted 1 month ago

“I approached John Charcol as a first time buyer on the recommendation of family and they have not dissapointed. Mark O'Connor and Samm Walker have provided friendly, expert and enormously helpful support with obtaining a mortgage and applying for income protection respectively. I can particularly commend Samm for her professionalism and sensitivity when it came to disclosing private medical matters.”

Helpful Report

Posted 1 month ago

“Samm Walker was great. At a very stressful time during the house move she made sorting all our necessary insurances a breeze!”

Helpful Report

Posted 1 month ago

“Thank you to Shaun and Meg for all your help and support with all my questions and queries! Both of you have been amazing with any of my needs and always keeping me updated and in regular contact. Appreciate everything you have done! Thanks again!”

Helpful Report

Posted 1 month ago

“Fantastic service from John Charcoal. Special thanks to Dammon in mortgage advice as well as Mohit with his assistance in life insurance.”

Helpful Report

Posted 1 month ago

“I couldn’t recommend Raza Khan at John Charcoal enough. He is extremely professional and diligent. His service was efficient and he communicated clearly. Raza was very transparent and responsive while obtaining an offer for me. I look forward to working with him again in the future. He is an exemplar representative for John Charcoal.”

Helpful Report

Posted 1 month ago

“I was introduced to Raza by a friend of mine, I previously spoke to him about a BTL last year but didn't progress through. I contacted him mid Aug 2024 with a complex income scenario after viewing a beautiful home, he assured me there could be something he can help with. Throughout the last 4 weeks, Raza has been incredibly resourceful, friendly and pushed for the best product and always kept me in the loop. Despite the small setbacks with the lender with pursing every single piece of documentation and requirements being nailed down to a T, we FINALLY got an offer today. I cannot thank Raza and John Charcol enough, it is a dream come true to get the offer letter through to help secure our forever home. HIGHLY RECOMMENDED!!!!”

Helpful Report

Posted 1 month ago

“Dan was not only very efficient but very personable. He was able to find insurance covers that other brokers could not, due to being expats. Would happily recommend Dan to anyone who is unsure of the different options available as he helps explain in plain language the pros and cons clearly.”

Helpful Report

Posted 1 month ago

“Samm provided some excellent customer service”

Helpful Report

Posted 1 month ago

“Before coming to John Carcoal we faced great difficulties with our mortgage, speaking to other mortgage brokers. There was only 1 person who can help us and that was Mark. So grateful to have found him. As always, he is clear, precise and just so easy to work with. Quick responses, advice based on experience and we never felt any question was too much of an ask. Not only did he help us with our mortgage, he supported us and reduced our stress load by tonnes. He has our highest recommendation and fully trust him when we return to him in the future. Mark and his team provide a top class service from emails to phone calls, it is proffessional, friendly and organised.”

Helpful Report

Posted 1 month ago

“I contacted Paul to see if he can help us with a new mortgage as we are buying our next home. He got back to me straight away (on a Sunday). After a phone call the following day to assess our needs he found us a mortgage and it was approved within 1 day. The communication was fantastic and he kept me updated every step of the way. When the mortgage rate dropped he applied for the cheaper rate, it was agreed and he let me know the good news the same day. Paul has removed so much stress from buying a house and I will be recommending him to all my friends and family. Thank you Paul”

Helpful Report

Posted 1 month ago

“Wholehearted recommendation from start to finish.”

Helpful Report

Posted 1 month ago

John Charcol is rated 4.9 based on 2,566 reviews