HUH. Store Reviews

Name: HUH. Store
Rating: 4.22

4.2 Rating 3,753 Reviews

84 %

of reviewers recommend HUH. Store

4.2

Based on 3,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made an order on the 17th Feb, then received an email on the 24th Feb to say it would be with me within 7-10 days. We are now on day 14 with no delivery received and no update.”

Helpful Report

Posted 2 days ago

“Absolutely terrible service. I ordered t-shirts from this site I have sent multiple emails and messages through the website also and no one is getting back to me or giving me any information at all. I'm wanting a refund and I've not received my items but there's no way for me to speak to anyone to resolve this. Just wait on a reply which never comes. Avoid if you don't want ripped off.”

Helpful Report

Posted 2 days ago

“Item arrived smashed, emailed customer service which I got an automated email that they would reply in 1-2 days and its been 5 days. Even paid for next day delivery. Would not reccommend.”

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Posted 2 days ago

“Horrific company..., How is this company still trading?”

Helpful Report

Posted 2 days ago

“Awful service and communication. Order cancelled because it was delayed by weeks. Order cancelled and refund promised but not paid and then item turns up. Now expected to pay to return for a refund I do not trust them to make.”

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Posted 4 days ago

“I still have not received my order I placed on the 20 Feb. I chased on the 27 and was told it was delayed which was clear before I chased. I still haven’t received my order which I have now again had to chase. I have received no communication at all regarding my order and I’m extremely unhappy with the way this has been handled. Would not recommend.”

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Posted 6 days ago

“Still waiting on the rest of my order placed on 9 February. No updates and not replying to my emails. It would appear that they put five star reviews on the website but Trust Pilot reviews are bad.”

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Posted 6 days ago

“I placed a significant order with Huh Store on Saturday, yet by Wednesday, it remains unprocessed. Meanwhile, all other orders from different suppliers have already arrived from my shopping at the weekend. Despite multiple attempts, I have received no communication from their customer service—both their chat desk and help options are unresponsive. I have now escalated the issue to PayPal's Buyer Protection, as even their listed support email is invalid and returns as "not recognised." Given this complete lack of service, I am deeply concerned that this may be a fraudulent operation. If Huh Store resolves this and provides a valid explanation, I will reconsider my review. However, at this point, I strongly caution others against placing an order.”

Helpful Report

Posted 1 week ago

“Terrible customer service, advertising products on Google at cheaper prices than other shops, yet they don't have any stock and don't respond to any email queries. Sent one item from the order, and zero comms regarding the other for 3 weeks now. Had to push though Paypal to get a refund.”

Helpful Report

Posted 1 week ago

“Like all the other 1 star reviews on here, placed an order, 6 days later told item is delayed by 7-10 days, requested to cancel order and to be refunded, no refund and no response to any emails sent.”

Helpful Report

Posted 2 weeks ago

“Really awful customer service. The parcel took over 2 weeks to be delivered, I was told I could cancel the order, asked to do so twice only for it to still arrive and still be charged. I now have to pay for a return.”

Helpful Report

(London) - Posted 2 weeks ago

“I ordered in november 2024. Did not hear anything before february 20th. I have not received the order yet. I asked for a refund in january and did not receive any answear.”

Helpful Report

(London) - Posted 2 weeks ago

“My order was delayed for 2 months The communication very poor too Though it was a scam. I was waiting for 8 weeks but arrived and it was great”

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Posted 2 weeks ago

“Ordered jeans on 9 Dec 2024 for a Xmas present. Received them 2 and a half months later! If items are not in stock you should convey this to the customer so they can decide if they want to go ahead with the order or not. I would have gone elsewhere if I’d known this would take so long to arrive. Terrible service.”

Helpful Report

Posted 2 weeks ago

“I ordered a t shirt as a Christmas present in December 2024. I was informed that the delivery would be delayed just before Christmas. It did not arrive at all and I forgot about it in the rush of New Year. I then emailed in January and received a reply that I would receive a refund. This did not arrive but a few weeks later, an email landed in my inbox, saying my delivery was on its way. Finally, over two months late my item arrived. What an incompetent business. I woukd never order from Huh again and urge others not to do so.”

Helpful Report

Posted 2 weeks ago

“Customer service has been abysmal. Having made an order at the start of January and revising two consecutive emails saying the order is delayed for 10-12 working days - which is fine - I have since chased multiple times with slow response times. I understand orders can be delayed but I have now requested a refund 4 times and each time and met with a generic response that the order is going to be delivered imminently. Seriously frustrating. Please refund me.”

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Posted 2 weeks ago

“Ordered Carhartt hoodie and still waiting for a refund or the product, neither has happened. Would strongly recommend looking elsewhere.”

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Posted 2 weeks ago

“Great jumper, terrible customer service. Waited over 2 months to receive item which was supposed to be a Christmas gift.”

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Posted 2 weeks ago

“Took ages for the items to arrive >6 weeks. Wouldn’t order from them again.”

Helpful Report

(London) - Posted 2 weeks ago

“Completely awful. Constantly pushed back dispatch. When I sacked for a refund they ignored me more than once. I would not recommend this store.”

Helpful Report

(London) - Posted 2 weeks ago

HUH. Store is rated 4.2 based on 3,753 reviews