HUH. Store Reviews

Name: HUH. Store
Rating: 4.30

4.3 Rating 3,618 Reviews

86 %

of reviewers recommend HUH. Store

4.3

Based on 3,618 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible store. Paid for item. Delivery date missed by weeks. THE RUDEST customer service when enquiring about the delivery of my product. Four weeks after agreed delivery date, still no product delivery or communication from customer service. A charge back it is then... and I suspect they're no stranger to this. -10 / 10. Would not recommend.”

Helpful Report

Posted 3 months ago

Hi Jade, Thank you for your feedback and our apologies again for the delay with your shipment. I’m sorry to hear you found our email reply rude. I’m unsure what you took offence to, but you can email us with further details should you wish. I’ve pasted our original email reply below for clarity on the matter: —- Hi Jade, Thank you for your order. I'm sorry to say there has been a slight delay receiving some of the new stock, our sincere apologies. We now expect to be delivering to you next week. Once dispatched you will receive shipping confirmation & tracking via email and delivery will be with a next day service. Again, our sincere apologies for the delay and any inconvenience it has caused. We will keep you updated on the delivery. Many thanks

Posted 3 months ago

“Ordering was really easy. I like Carharrt clothing. Always good quality and reliable sizing. Great choice at HUH. Delivery was quick too. Thank-you.”

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Posted 3 months ago

“Terrible customer service. I ordered a rucksack (£75) more than two weeks ago, with a promised delivery window of 3-4 days. No tracking info, no despatch confirmation, no explanation. Seems like a scam to me.”

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Posted 3 months ago

“Amazing 🤩 easy website. Fast delivery!”

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Posted 3 months ago

“Lots of good and hard to find brands and mega quick delivery”

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Posted 3 months ago

“Ordered over a week ago and paid for next day delivery. Nothing came. Still nothing now. Chased up several times and have no been given a £2 refund and no indication of where my order is.”

Helpful Report

Posted 3 months ago

“Very disappointed with HUH.Store. I ordered a Peanuts frame a week ago which was meant to be delivered latest 27th September. So far still no item. I haven’t even received an email with tracking info, nothing! I even emailed to find out the delay and so far no response. Please can someone get back to me, this is a Christmas present for my snoopy loving daughter.”

Helpful Report

Posted 3 months ago

“Appalling customer service - Avoid! My order was damaged due to poor packaging, a framed Peanuts print. I reported this immediately and eventually received news via an automated email that a replacement was being prepared for shipping. The replacement never turned up and repeated emails have led to no response from the seller. I am still awaiting contact from them nearly two months later. Beware their customer service policy to only respond to enquiries within 5 days. This will eat into your time to request PayPal help with the dispute which runs out after 30 days.”

Helpful Report

Posted 3 months ago

“Failure to deliver goods on time, then blaming tropical weather events. No response to emails, and despite promises of full refund, I’ve had nothing back. Seems just to be a scam. If they published an address, it might be easier to go to Small Claims Court”

Helpful Report

Posted 3 months ago

Hi Ben, Thank you for your feedback and our sincere apologies again for the delay. Unfortunately, as we discussed on email, some of the stock has been severely delayed by a typhoon at the factory, which had to temporarily close and then re manufacture these items. They’re now in transit to us, however sea freight takes up to 6 weeks so these particular items are due back in stock in mid November. I understand you did not wish to swap for any of the items we had for immediate dispatch so a refund was issued for you on 13 September. If you need anything else please let us know via email. Many thanks, HUH. Store

Posted 3 months ago

“Great products and delivery was quick. Even better I got a 20% discount on my first order. Would definitely recommend.”

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Posted 3 months ago

“Couldn't fault the service. Competitive prices, good communication and qui k delivery”

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(London) - Posted 3 months ago

“Fast and good service”

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Posted 3 months ago

“Item I purchased was delayed over a month, staff were not helpful and did not resolve my issues raised. Finally received my item almost 2 months later when it should have only took a week. Very bad service.”

Helpful Report

Posted 3 months ago

“Products very good, but I ordered them expecting delivery by 5th September 2024 and they didn’t arrive until the 25th September and I had no idea that it was going to be late until I chased it up. Customers should be informed if there is going to be a problem as this is a lot of money to pay for a less than satisfactory service.”

Helpful Report

(London) - Posted 3 months ago

“Lovely products, easy use website and super quick drlivery”

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(London) - Posted 3 months ago

“Ordered coat in July. Now end of September and still no delivery. several emails and request for refund. One email several weeks ago stating would give refund none received. This is a total disgrace and how does Trust Pilot give 4 and half stars???”

Helpful Report

Posted 3 months ago

“Ordered a T-shirt, turns out what’s on the website isn’t in stock, had to email chasing for it, took days to reply. Said they were waiting for stock, took two weeks to come in the end. Don’t order from here if you’re in a hurry. Nice T-shirt though.”

Helpful Report

Posted 3 months ago

“Ordered 4 items for birthday presents. Wish I never bothered. Two items arrived quickly, but the other two didn’t come for several weeks. Too late for the birthdays. One item arrived faulty. The other item was okay. Customer service was slow and didn’t respond for days. Finally gave me a partial refund for a faulty item that I had returned at my own expense. But the refund hasn’t even appeared in my account. Totally disappointed. Customer service is terrible. Just hope that what you order isn’t faulty and arrives on time. Based on my experience, I would not recommend this store.”

Helpful Report

Posted 3 months ago

“I’ve mainly bought interior accessories from HUH, mainly small but useful things for storage, HAY crates etc, always helpful and quick, just wish they would add more new ideas more often ( that’s not a criticism more just myself wanting more ideas )”

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(London) - Posted 3 months ago

“Late delivery, didn’t cancelled half the items I didn’t receive after 1 month, slow customer service that didn’t reply for over a week. Had to start a chargeback to get a refund.”

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Posted 3 months ago

HUH. Store is rated 4.3 based on 3,618 reviews