HUH. Store Reviews

Name: HUH. Store
Rating: 4.34

4.3 Rating 3,550 Reviews

87 %

of reviewers recommend HUH. Store

4.3

Based on 3,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful cup ordered as a gift from HUH- there was a delay with delivery due to supply but responded quickly to my query. Thanks”

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Posted 3 months ago

“Very fast delivery! Thanks”

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Posted 3 months ago

“Absolutely terrible customer service. I sent part of my order back in June to exchange for a larger size. No contact despite repeated requests to send my replacement item. Also in the interim, placed another order for snoopy items and still haven’t received them, no response from customer support whatsoever. They now owe me money but don’t see fit to respond”

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Posted 3 months ago

“Paid for a pair of espresso mugs with next day delivery. After four days of no contact and no mugs, I emailed to ask for a cancellation of my order. I paid for a service that was unfulfilled by Huh. Got an email from Jack who completely ignored my request and said there was a delay with getting hold of the mugs but that they hoped to send it the next week (7 days after I needed it). Over a week later, several emails chasing-no reply to my emails and no product. A company who is happy to take your money even when they can’t fulfill it as they don’t have stock. Beware of buying if you need something for a certain date. They will happily take your money and not fulfill their part.”

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Posted 3 months ago

Hi Elizabeth, Our sincere apologies for the delay with your shipment. It was dispatched today with a next day service and tracking was emailed to you at 2:29pm. If you need to return the item to us for a refund please let us know at hello@huhstore.com and we can provide you with a free returns label and free collection. Many thanks, HUH. Store

Posted 3 months ago

“Bought a carhartt-wip pants from the store and got them delivered next day. Great price as well... couldn't find any cheaper anywhere else.”

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Posted 4 months ago

“I submitted an order 2 weeks ago. Despite constant chasing, have had no reply or updated. Most likely a scam company. Avoid like the plague. Am talking with my bank about fraud.”

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Posted 4 months ago

Hi Aidan, We replied to you in less than 24 hours on Saturday at 9am. Pasted below: -- Hi Aidan, Thank you for your order. I'm sorry to say there has been a slight delay receiving some of the new stock from Långsam Run Club, our sincere apologies. We now expect to be delivering to you next week. Once dispatched you will receive shipping confirmation & tracking via email and delivery will be with a next day service. Again, our sincere apologies for the delay and any inconvenience it has caused. We will keep you updated on the delivery. Many thanks, Jack

Posted 4 months ago

“Worst customer service I have ever received. Order 4 items which were all in stock as per their website. The items have arrived individually over the course of 2 months. All items didn't fit so have had to send these back as individual items at my own expense. All items have now been returned and my refund has not been processed after several weeks. I have sent over 15 emails chasing them and they keep choosing to ignore me. They have essentially stolen money from me. I have opened a case with my bank for fraud to try and recover the money. NEVER order from this thief.”

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Posted 4 months ago

“Took too long to arrive, missed the birthday it was a gift for.”

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Posted 4 months ago

“Poor, received parcel after multiples chases and paid for next day delivery but came over 2 weeks late.”

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Posted 4 months ago

“I haven't received my order. Your order #124334 is not on its way. My address is 31 Barnes House. E2 9DN. Yikes. Feels like weeks. I have lost weight since I ordered these jeans. Could have bought food with that £50”

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Posted 4 months ago

“Slight delay in one item being received but had good communication throughout.”

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Posted 4 months ago

“Great looking and easy to use website. Easy to order items. The item I ordered arrived quickly. I will use this company again.”

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Posted 4 months ago

“I ordered an item a week and a half ago, and the item was meant to be delivered in 2-4 days. No problem with a slight delay but have had nothing commnunicated to me and can't get in touch with anyone via customer service, so unsure what is happening with the item.”

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Posted 4 months ago

“Ordered an item. Took a while to arrive. When I initially asked where it was I got an answer which was fine. Asked again as it was taking far too long to arrive. Product is great though! Might order again if I can get regular updates if there is a delay for any reason”

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Posted 4 months ago

“Rapid delivery, great product”

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Posted 4 months ago

“Took five weeks to arrive and multiple emails chasing.”

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Posted 4 months ago

“The products were smartly packaged and arrived in great condition.”

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Posted 4 months ago

“HUH know where it’s at 🔊”

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Posted 4 months ago

“My jumper arrived in no time and very happy with the sale price I paid!”

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Posted 4 months ago

“Took over 5 weeks to arrive had to keep emailing for an update.”

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Posted 4 months ago

HUH. Store is rated 4.3 based on 3,550 reviews