HUH. Store Reviews

Name: HUH. Store
Rating: 4.20

4.2 Rating 3,799 Reviews

83 %

of reviewers recommend HUH. Store

4.2

Based on 3,799 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

02079231155

Write Your review

Tell us how HUH. Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve had a terrible experience with HUH. They couldn’t deliver a christmas order time so told me would the order would be cancelled. It’s almost March and I still don’t have a refund, instead they posted the items 2 months later. Getting a response is almost impossible, all they’ve caused me is hassle.”

Helpful Report

(London) - Posted 1 month ago

“Was sent the wrong item and it was 14/15 days after purchasing I received the order”

Helpful Report

(London) - Posted 1 month ago

“Items never arrived and customer services never reply.”

Helpful Report

Posted 1 month ago

“From my own experiences with independent retailers I must say this has unfortunately been one of the worst I’ve purchased from. Don’t get me wrong, previously I would have recommended HUH to friends and family for streetwear, but I’ve made my last purchase. No wonder their comments on social media are turned off, because the HUH team won’t want potential customers knowing fellow customers experiences. An order I made in November 2024 didn’t arrive until February 2025 - when the item was on sale for cheaper over this period. Since December I’ve emailed, filled out the online form and messaged on social media and still awaiting a response. Even for this review, no wonder they’re offering a £5 gift card if you do write a review. Good companies can rely on word of mouth. Take this as a learning point HUH team, I genuinely hope that this is a bump in the road that you can sort it out.”

Helpful Report

Posted 1 month ago

“Product did arrive and price was good but delivery was 5 weeks…”

Helpful Report

Posted 1 month ago

“Totally pathetic customer service. Item ordered in December and after numerous emails no delivery and then after requesting, no refund. Pure garbage. Really fed up and willl now look legally to retain my money.”

Helpful Report

Posted 1 month ago

“Speedy service and good communication regarding my order.”

Helpful Report

(London) - Posted 1 month ago

“great product, great packaging would definitely use this site again”

Helpful Report

(London) - Posted 1 month ago

“Ordered a carhartt half zip on 12/02/2025, Still haven't received my item and no sign if when it will be delivered, I have sent an email chasing with no reply, Poor customer service”

Helpful Report

Posted 1 month ago

“Terrible Service – Avoid! Placed an order two weeks ago as a birthday gift, with delivery stated as 3-5 days. It still hasn’t arrived, and I’ve had zero updates. Customer service is completely unresponsive—no replies to emails, no updates on my order status. This is beyond frustrating. I’ll be escalating the issue further and won’t be ordering from them again. Avoid if you actually want your items to arrive!”

Helpful Report

Posted 1 month ago

“Took over a month to even dispatch my order. No need to say any more.”

Helpful Report

Posted 1 month ago

“I ordered a bag on the 15th of January for my partner to take on a Norway trip (which he is now on). I received 2 emails to say it has been delayed further. I decided to email them (like they suggested within the delayed notification) on the 11th of Feb to request a refund but I have heard nothing from them since, despite their automated email saying they would respond within 1-2 business days. They also state they have a live chat available between 9-5pm - I cannot find this for the life of me.”

Helpful Report

Posted 1 month ago

“Shocking customer service. Placed an order during the first week of January which was supposed to be delivered in 5 working days. Still not received the item and no longer getting any update or response from customer service.”

Helpful Report

Posted 1 month ago

“Appalling service . Delivery delayed by 2 weeks . No reason given . Made the mistake of placing a second order - same thing . 2 week delay . Raise and issue with them and told they will respond in 1-2 days . A week later still no response . Would never use the company again. Raised dispute with credit card company for a refund . Given up on huh store - rubbish”

Helpful Report

Posted 1 month ago

“I ordered a several items of clothing in December and returned the order well within the 14 day return period. It's now been over a month since my order was delivered to HUH and I haven't received a refund. I've contacted the shop a number of times, receiving a vague repose to my first email. I've had no further response to my follow up emails. I've ordered several times from from HUH in the past and have previously been happy with my order but this is the first time I've tried to make a return.”

Helpful Report

Posted 1 month ago

“Order never arrived - delays cited then refund promised. Six weeks from ordering I have neither the item nor my money back - wish I'd checked the reviews here and on trust pilot before ordering, I'd have gone elsewhere. Avoid”

Helpful Report

Posted 1 month ago

“Great service, ordered a Carhartt backpack at a great price and it arrived a few days later! Would purchase again from Huh Store with no hesitation. A++”

Helpful Report

Posted 1 month ago

“Item arrived quickly. Great price. No probs or issues. I will order from again”

Helpful Report

Posted 1 month ago

“I would give a zero if I could, ordered a jumper on the 17th December, was never delivered, I had to email myself to ask where it was and was told there was delay with stock and it would be delivered within two weeks, two weeks later I had to email again to ask where my order was and I was told I would get a refund, it’s now the 15th February and I still haven’t received my refund”

Helpful Report

Posted 1 month ago

“Ordered a hoodie for my son 25 January, had the dreaded email saying 7 to 10 day delay two days later, Recieved no further update despite emailing twice. Would not recommend this website, had I read reviews first would not have ordered. Will give another week then will ask for a refund which I don't expect to get so will then start chargeback process. This company are selling items they don't actually have sadly.”

Helpful Report

Posted 1 month ago

HUH. Store is rated 4.2 based on 3,799 reviews