HUH. Store Reviews

Name: HUH. Store
Rating: 4.20

4.2 Rating 3,800 Reviews

83 %

of reviewers recommend HUH. Store

4.2

Based on 3,800 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

02079231155

Write Your review

Tell us how HUH. Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super efficent website and speedy delivery - would highly recommend to shop on HUH as opposed to a larger company!”

Helpful Report

(London) - Posted 1 month ago

“Speedy delivery and excellent price. Will use this store again”

Helpful Report

(London) - Posted 1 month ago

“Good value prompt delivery. Can’t fault HUH”

Helpful Report

(London) - Posted 1 month ago

“Very quick delivery and product as expected. Thanks HUH!!”

Helpful Report

Posted 1 month ago

“Like all the other 1 star reviews on here, placed an order, 6 days later told item is delayed by 7-10 days, requested to cancel order and to be refunded, no refund and no response to any emails sent.”

Helpful Report

Posted 1 month ago

“Really awful customer service. The parcel took over 2 weeks to be delivered, I was told I could cancel the order, asked to do so twice only for it to still arrive and still be charged. I now have to pay for a return.”

Helpful Report

(London) - Posted 1 month ago

“I ordered in november 2024. Did not hear anything before february 20th. I have not received the order yet. I asked for a refund in january and did not receive any answear.”

Helpful Report

(London) - Posted 1 month ago

“My order was delayed for 2 months The communication very poor too Though it was a scam. I was waiting for 8 weeks but arrived and it was great”

Helpful Report

Posted 1 month ago

“Ordered jeans on 9 Dec 2024 for a Xmas present. Received them 2 and a half months later! If items are not in stock you should convey this to the customer so they can decide if they want to go ahead with the order or not. I would have gone elsewhere if I’d known this would take so long to arrive. Terrible service.”

Helpful Report

Posted 1 month ago

“I ordered a t shirt as a Christmas present in December 2024. I was informed that the delivery would be delayed just before Christmas. It did not arrive at all and I forgot about it in the rush of New Year. I then emailed in January and received a reply that I would receive a refund. This did not arrive but a few weeks later, an email landed in my inbox, saying my delivery was on its way. Finally, over two months late my item arrived. What an incompetent business. I woukd never order from Huh again and urge others not to do so.”

Helpful Report

Posted 1 month ago

“Customer service has been abysmal. Having made an order at the start of January and revising two consecutive emails saying the order is delayed for 10-12 working days - which is fine - I have since chased multiple times with slow response times. I understand orders can be delayed but I have now requested a refund 4 times and each time and met with a generic response that the order is going to be delivered imminently. Seriously frustrating. Please refund me.”

Helpful Report

Posted 1 month ago

“Pretty bad service to be honest. Have ordered from the website twice and both times deliveries have been massively delayed with very little updates. Both times the items I ordered were ‘in stock’ on the website as well but suddenly out of stock once the order goes through. Feel you need to be a bit more transparent with your customers. Thought I would give them a second chance on this order but had to wait around 7 weeks for the delivery in the end. Pretty frustrating and won’t likely order again.”

Helpful Report

Posted 1 month ago

“Had to wait 2 months to receive my item due to stocking issues. My only criticism is that I had to contact the store for updates with my order. As a small business, it would have been good to hear about delays from the store instead of always having to reach out. One my item was dispatched I received it within 24 hours and they don’t use Evri - massive for me for repeat business.”

Helpful Report

Posted 1 month ago

“Product was great, but took 3 months to come?? Safe to say the Christmas present didn’t go down well.”

Helpful Report

Posted 1 month ago

“The price of the item was great , very cheap however, it took nearly two months for my order to arrive and communication wasn’t great”

Helpful Report

Posted 1 month ago

“Ordered Carhartt hoodie and still waiting for a refund or the product, neither has happened. Would strongly recommend looking elsewhere.”

Helpful Report

Posted 1 month ago

“Great jumper, terrible customer service. Waited over 2 months to receive item which was supposed to be a Christmas gift.”

Helpful Report

Posted 1 month ago

“Took ages for the items to arrive >6 weeks. Wouldn’t order from them again.”

Helpful Report

(London) - Posted 1 month ago

“Completely awful. Constantly pushed back dispatch. When I sacked for a refund they ignored me more than once. I would not recommend this store.”

Helpful Report

(London) - Posted 1 month ago

“Placed an order on NYE and didn’t receive it until the back end of February.”

Helpful Report

(London) - Posted 1 month ago

HUH. Store is rated 4.2 based on 3,800 reviews