HUH. Store Reviews

Name: HUH. Store
Rating: 4.30

4.3 Rating 3,618 Reviews

86 %

of reviewers recommend HUH. Store

4.3

Based on 3,618 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product delivery time was changed and had to cancel, they was then hard to get hold of, but always pleasant when they did reply. Refund awarded, no problems”

Helpful Report

(London) - Posted 1 month ago

“I made an order on November 16th On November 18th I received an email telling me there was 7-10 day dispatch delay. I have emailed and had no response. I have had no update on my order its now been over two weeks since the dispatch delay. I don't know how to get a response or how else to contact huh store :(”

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Posted 1 month ago

“Although there was a delay with the dispatch of the order, they kept me informed on the new dispatch dates.”

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Posted 1 month ago

“Awesome service! Decent prices, good range & speedy delivery. What's not to like!”

Helpful Report

(London) - Posted 1 month ago

“Ordered for next day delivery before the cut off time but have not received any update or tracking since. It has been 4 days since ordering and no response from customer service and no number to call. Will likely avoid shopping with HUH again due to lack of customer service.”

Helpful Report

Posted 1 month ago

“Fast shipping and good communication. My order got split in two and HUH. were quick at letting me know and providing tracking details asap.”

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Posted 1 month ago

“I made an error in my order and they amended it for me super quick and had my parcel with me next day!”

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Posted 1 month ago

“Everything was fine, but took ages for my item to be delivered and had a to follow up a couple of times to find out what was happening.”

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Posted 1 month ago

“Waited 2 months for the first part of the order to arrive, never received the second part. Got a refund but still was charged for the shipping. Missed daughter’s birthday. Absolutely useless. Lesson learned - don’t trust ads seen on instagram. Avoid HUH store if you want to avoid disappointment”

Helpful Report

Posted 1 month ago

“I ordered a HAY coffee table on 25/11/2023, and after months of waiting that I was told was due to shipping delays, I requested a refund on 11/07/2024. I was informed that my refund of £188.30 would be processed within 3-10 business days. Despite numerous calls to customer service, which have gone unanswered, and countless emails met with generic replies, I have yet to receive my refund. The customer service has been appalling, and I find it incredibly frustrating that four months on I am still having to chase this.”

Helpful Report

Posted 1 month ago

“Product took 6 weeks to be delivered. Had to chase them constantly. They were still showing the item as in stock the whole time, tricking other shoppers into placing orders they couldn’t fulfill within reasonable timing.”

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(London) - Posted 1 month ago

“Fast delivery easy service”

Helpful Report

Posted 1 month ago

“Recently made my first purchase from Huh. Great price. Great selection of quality clobber and top quality customer service which makes you feel valued. As it should be, top work.”

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(London) - Posted 1 month ago

“Have been trying to get in contact with them for 9 days regarding my exchange, no response at all. (My return arrived with them nearly two working weeks ago) Unfortunate as I really wanted the exchange. If I don't hear anything by Monday I'll have to file a chargeback with the credit card company. Disappointing as was a good price and I do really want the item.”

Helpful Report

Posted 1 month ago

“Very pleased with the tote bag ordered for a Christmas gift Site easy to order from and delivery very quick”

Helpful Report

Posted 1 month ago

“Awful service, took a month to recieve half my order, other half didn't arrive. Had to chase at every stage, they were not upfront with the fact they didn't have my items to send. Would never use them again.”

Helpful Report

Posted 1 month ago

“Great price, fast delivery”

Helpful Report

(London) - Posted 1 month ago

“Positives - shipping was very fast and response to queries was prompt. Unfortunately the item was incorrectly described on the website when I purchased it so was not what I wanted....site said corduroy but it is actually cotton twill. Policy is for buyer to pay cost of return so I am liable for the error in description.”

Helpful Report

Posted 1 month ago

“Communication is slow and sometimes there is no reply at all. I waited 6 months for an order to be fulfilled and then an eventually refund. Another item was returned but I still have not received an exchange or a refund. Will not shop here again.”

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Posted 1 month ago

“Great shop!”

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Posted 1 month ago

HUH. Store is rated 4.3 based on 3,618 reviews