HUH. Store Reviews

Name: HUH. Store
Rating: 4.34

4.3 Rating 3,548 Reviews

87 %

of reviewers recommend HUH. Store

4.3

Based on 3,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY FROM HERE!!! Coat ordered in August with next day delivery paid for. Didn’t arrive, then when contacted was told not in stock. Have since asked for a refund multiple times and no response.”

Helpful Report

Posted 1 month ago

Hi Tom, Thank you for your feedback. The last recorded email we have is our email on 21 August asking if you would like a refund, to which we did not receive a response. The order has now been cancelled and refunded in full. Many thanks, HUH. Store

Posted 1 month ago

“Great price and quick delivery, would use again”

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Posted 1 month ago

“Ordered a pair of Carhartt trousers and the item came very quickly. Great service”

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Posted 1 month ago

“Excellent fast delivery would recommend”

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Posted 1 month ago

“Do not use this company, there customer service is non existent,I returned a pair of Carthartt trousers on the 25/09 and they were received on the 26/09 , by Royal Mail 24 with photo of proof delivery, I have not received the refund of £76,95, I have also emailed them twice with the proof of delivery and all you get is an automated email, I have now passed all my evidence of return to my credit card company, the service is a disgrace,”

Helpful Report

(London) - Posted 1 month ago

“🥇🫡👍 I like the quality of the products. I also really like that they have price reductions every week, and last but not least, the speed in delivering my product. Thank you”

Helpful Report

Posted 1 month ago

“Terrible store. Paid for item. Delivery date missed by weeks. THE RUDEST customer service when enquiring about the delivery of my product. Four weeks after agreed delivery date, still no product delivery or communication from customer service. A charge back it is then... and I suspect they're no stranger to this. -10 / 10. Would not recommend.”

Helpful Report

Posted 1 month ago

Hi Jade, Thank you for your feedback and our apologies again for the delay with your shipment. I’m sorry to hear you found our email reply rude. I’m unsure what you took offence to, but you can email us with further details should you wish. I’ve pasted our original email reply below for clarity on the matter: —- Hi Jade, Thank you for your order. I'm sorry to say there has been a slight delay receiving some of the new stock, our sincere apologies. We now expect to be delivering to you next week. Once dispatched you will receive shipping confirmation & tracking via email and delivery will be with a next day service. Again, our sincere apologies for the delay and any inconvenience it has caused. We will keep you updated on the delivery. Many thanks

Posted 1 month ago

“Ordering was really easy. I like Carharrt clothing. Always good quality and reliable sizing. Great choice at HUH. Delivery was quick too. Thank-you.”

Helpful Report

Posted 1 month ago

“Terrible customer service. I ordered a rucksack (£75) more than two weeks ago, with a promised delivery window of 3-4 days. No tracking info, no despatch confirmation, no explanation. Seems like a scam to me.”

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Posted 1 month ago

“Amazing 🤩 easy website. Fast delivery!”

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Posted 1 month ago

“Lots of good and hard to find brands and mega quick delivery”

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Posted 1 month ago

“Ordered over a week ago and paid for next day delivery. Nothing came. Still nothing now. Chased up several times and have no been given a £2 refund and no indication of where my order is.”

Helpful Report

Posted 1 month ago

“Very disappointed with HUH.Store. I ordered a Peanuts frame a week ago which was meant to be delivered latest 27th September. So far still no item. I haven’t even received an email with tracking info, nothing! I even emailed to find out the delay and so far no response. Please can someone get back to me, this is a Christmas present for my snoopy loving daughter.”

Helpful Report

Posted 1 month ago

“Appalling customer service - Avoid! My order was damaged due to poor packaging, a framed Peanuts print. I reported this immediately and eventually received news via an automated email that a replacement was being prepared for shipping. The replacement never turned up and repeated emails have led to no response from the seller. I am still awaiting contact from them nearly two months later. Beware their customer service policy to only respond to enquiries within 5 days. This will eat into your time to request PayPal help with the dispute which runs out after 30 days.”

Helpful Report

Posted 1 month ago

“Failure to deliver goods on time, then blaming tropical weather events. No response to emails, and despite promises of full refund, I’ve had nothing back. Seems just to be a scam. If they published an address, it might be easier to go to Small Claims Court”

Helpful Report

Posted 1 month ago

Hi Ben, Thank you for your feedback and our sincere apologies again for the delay. Unfortunately, as we discussed on email, some of the stock has been severely delayed by a typhoon at the factory, which had to temporarily close and then re manufacture these items. They’re now in transit to us, however sea freight takes up to 6 weeks so these particular items are due back in stock in mid November. I understand you did not wish to swap for any of the items we had for immediate dispatch so a refund was issued for you on 13 September. If you need anything else please let us know via email. Many thanks, HUH. Store

Posted 1 month ago

“Great products and delivery was quick. Even better I got a 20% discount on my first order. Would definitely recommend.”

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Posted 1 month ago

“Couldn't fault the service. Competitive prices, good communication and qui k delivery”

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(London) - Posted 1 month ago

“Fast and good service”

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Posted 1 month ago

“Item I purchased was delayed over a month, staff were not helpful and did not resolve my issues raised. Finally received my item almost 2 months later when it should have only took a week. Very bad service.”

Helpful Report

Posted 1 month ago

“Products very good, but I ordered them expecting delivery by 5th September 2024 and they didn’t arrive until the 25th September and I had no idea that it was going to be late until I chased it up. Customers should be informed if there is going to be a problem as this is a lot of money to pay for a less than satisfactory service.”

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(London) - Posted 1 month ago

HUH. Store is rated 4.3 based on 3,548 reviews