HUH. Store Reviews

Name: HUH. Store
Rating: 4.30

4.3 Rating 3,618 Reviews

86 %

of reviewers recommend HUH. Store

4.3

Based on 3,618 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time I’ve purchased clothes for my son from HUH. & I’ve got it right it’s times! Phew! Great quality & brands that these stylish young men appreciate . Thanks for your help in curating these collections .”

Helpful Report

Posted 4 months ago

“It was simply an awful experience. Extremely poor customer care. I'll never purchase from them again. I ordered the products on August 1st, and they were available on the website. Delivery was 4-6 days. I contacted them the first time on August 8th about not receiving the products; they replied on the 12th that the products needed to be reassorted and would have been shipped the following week with next-day delivery, but I didn't get anything; they didn't deliver anything. I contacted them on the 24th, and they had not received the products at the warehouse yet, so they offered a refund. I requested a refund on the 28th of August, but they have never returned or replied. They were ignoring me. I ended up getting a refund from PayPal, which was the only thing I had done right. After providing all screenshots of emails and describing how they acted, I got the refund in a few minutes.”

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Posted 4 months ago

“Never heard of huh before but ordered a coat in a bank holiday sale. Arrived in perfect condition and on the day promised. Will definitely use again”

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(London) - Posted 4 months ago

“I placed an order on 4th August and the delivery was due in 2-4days. I am still waiting for my order 4 weeks later. I have emailed customer service 3 times with no response. AVOID THIS SELLER!”

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Posted 4 months ago

“Really happy with my purchases. Alot cheaper than elsewhere and surprisingly fast delivery. Would definitely recommend and will be buying from them again soon.”

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Posted 4 months ago

“Ordered goods over 2 months ago...just promise to send them "within a week" and don't After ignoring me for ages, I wrote this review and they emailed me within minutes asking me to change it as they "sorted" the issue by finally refunding me. Absolutely outrageous...horrific customer service...avoid.”

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Posted 4 months ago

“Quick delivery - came within 2 days.”

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Posted 4 months ago

“Lovely Snoopy badge delivered quickly thank you GH”

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Posted 4 months ago

“The range and quality of items are fantastic. Sadly, the customer support and communication is in serious need of improvement. I waited almost three months for my items to arrive and didn't receive any updates except for when I chased up my order. Thankfully it's an easy fix, so I hope Huh gets it sorted asap. 2 stars reflects my overall experience, but it could so easily have been 4 or 5.”

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Posted 4 months ago

“Parcel arrived 15days later after i payed for next day. I had to contact HUH to see where my parcel was. Ive then returned parcel and have not recived a refund it has now been 3 months and still Nothing. Disappointing as the compainy has good reviews. Received emails back form Jack store owner that my parcel had arrived back with them and that was it nothing els i have heard. Terrible customer service”

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Posted 4 months ago

“Ordered a snoopy pin back in early June, still haven’t received it, I have had to chase the order but just get met with a sorry it’s delayed response despite HUH clearly knowing their is a delay & haven’t reached out to customers to keep them informed.”

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Posted 4 months ago

Helpful Report

Posted 4 months ago

“Placed an order for next day delivery (paid extra) when item didn’t arrive within 2 days I contacted via email to be told a response would be with me 5 days, also posted comments on Facebook posts but these were quickly removed as they would be seen to be showing negative feedback. Received an response via email to say the item wasn’t in stock (this was not made clear on the product page or order process) and it should be with this week, this hasn’t happened so I’ve now asked for a refund, we’ll see how long this takes to happen. Sadly wouldn’t use them again due to poor communication and being unreliable Update - quick to respond to email this time and refund has been issued and should be with me in the next few days - still would have been nice to have add the item for when it was intended or made aware when placing the order that the item wasn’t in stock - maybe this could be rectified for future”

Helpful Report

Posted 4 months ago

“Ordered a Rains jacket which never arrived. After contacting them I was told they were waiting on a delivery themselves. After weeks of waiting I requested a full refund as I still hadn’t received the item. I requested the refund in June and I STILL haven’t received my refund. DO NOT BUY FROM THIS WEBSITE. Terrible customer service.”

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Posted 4 months ago

“Order was not in stock despite showing availability on the website. I had to contact them to find out where my parcel was after the postage time had passed. Requested a refund but have so far been ignored.”

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Posted 4 months ago

“Amazing brands and very quick delivery. Love this store.”

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Posted 4 months ago

“Nearly two weeks, paid, no update and no goods. Not impressed. ORDER #125749”

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Posted 4 months ago

“Joke of a company! They sell items on their website which are out of stock, don't tell you about this then ignore your emails. Avoid at all costs”

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Posted 4 months ago

“Great offer. goo communication an very swift delivery”

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Posted 4 months ago

“I ordered something in March, had an email a couple of weeks later saying it was delayed. I have still not received my order in August. I have emailed several times and after the first time when I got an apology email saying again that the order was delayed, I’ve not had a response at all. I paid back in March so that’s 5 months with no order, no refund and no communication.”

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Posted 4 months ago

HUH. Store is rated 4.3 based on 3,618 reviews