HUH. Store Reviews

Name: HUH. Store
Rating: 4.34

4.3 Rating 3,550 Reviews

87 %

of reviewers recommend HUH. Store

4.3

Based on 3,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

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“Order 2 separate things on the store and both took over 1 month to arrive.”

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Posted 4 months ago

“Worst customer service - AVOID. 2 items returned, 1 refund received. Will not reply to emails refunding second item for refund. Will never shop here again. Embarrassing.”

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Posted 4 months ago

“Order was not delivered within intial timescales and had to contact the company to chase after no contact from them. Answer to my query took a few days to come back and the tee was eventually delivered almost 3 weeks after order.”

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Posted 4 months ago

“Always a good experience, great quality product, quick delivery.”

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Posted 4 months ago

“Hi, I ordered a Rains jacket at the beginning of June and it has never been delivered. I've been in regular contact with HUH Store but only get a message from them every couple of weeks. They offered a refund last week but nothing has come through. Terrible customer services and now I'm worried I'm not going to be refunded. Don't shop at this store.”

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Posted 4 months ago

“Some very cool items at great prices. Quick delivery. **Originally rated HUH 5 stars for their products but I have since tried to return some products and have not had a refund submitted after 2 weeks. I've also emailed for an update twice and have recieved no response 8 days after my original email. Also, their email offer of £5 gift voucher for a review is lies - I receieved no gift voucher for my initial review. Good store let down but poor customer service.”

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Posted 4 months ago

“I ordered a bag in May. It has still not been delivered (now July). I received no update from HUH store, I had to contact them to ask where it was and I have had to chase them repeatedly and 6 weeks later I have still not received the product. The customer service has been terrible and the goods paid for have not been received. Reading other reviews this is a common occurrence and this company appears to me to be a scam. Do not purchase goods from this store.”

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Posted 4 months ago

“Great products, great service. Thanks 🙏”

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Posted 4 months ago

“Great quality mug, just as it looked online! arrived quickly and well packaged. Recommended!”

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Posted 4 months ago

“Have ordered several items via HUH and have been very satisfied, competitive prices especially sale items. However one minor gripe is the slow process if any items have to be returned. Still waiting for feedback for a faulty item purchased on the 29th June.”

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Posted 4 months ago

“A great curated selection of clothing and houseware, very quick delivery”

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Posted 4 months ago

“Prompt delivery, items as described and well packaged. Top notch.”

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Posted 4 months ago

“Great store and great prices”

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Posted 4 months ago

“Appalling customer service, despite being ‘in stock’ at time of order goods not dispatched for weeks. Emails unanswered. Will never shop here again.”

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Posted 4 months ago

“I received my package over a MONTH after its initial delivery date, and the communication from the team was incredubly slow or absent. I received one day with no warning, after I threatened with a bad reviex, asking for a full refund. They let me buy the bag when they did not even have it in stock! Borderline scam.”

Helpful Report

Posted 4 months ago

“Worst service ever. 3 items delivered and 1 not. Months of emails and promises that it would be in stock this week. Finally asked for a refund. AVOID AT ALL COSTS”

Helpful Report

Posted 4 months ago

“I eventually got my order about 7-8 weeks after placing it- I understand that they were waiting on stock but after being advised I would be receiving it imminently I still waited another 3-4 weeks, customer service very bad in not responding to emails- I am still waiting for a proper update on what happened, why they were so far out in their delivery estimation. And a further apology another 4 weeks down the line. I hesitated at writing this review but no reply from customer service since my email on 20th June decided its fate”

Helpful Report

Posted 4 months ago

“Ordered 27 May. Did not arrive. Finally had response 12 June saying would be dispatched in 4-5 days. Did not arrive. Ordered items are still showing on website to order currently. THIS IS NOT A LEGITIMATE WEBSITE.”

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Posted 4 months ago

“I placed my order over 3 weeks ago, all items showed as being in stock on the website, but despite the 3-5 day delivery window, i have not received any of my items. After emailing twice I was told my items would be shipped last week, via a next day delivery service, but I have still not received anything. Website delivery times are not honoured and the onus is on the customer to follow up on orders that haven’t been sent out. I have now had to send another email to chase my order and I am currently having to wait another 5 working days for a reply. I feel like I’ve been ripped off and there is no attempt by the store to get in touch and explain why they haven’t sent out orders that have been paid for by the customer. Reading other reviews it looks like this is a common theme, and I am very sceptical of the positive reviews, as what I am currently experiencing is frustrating and stressful, i feel like i have been conned out of my money. The store sells decent brands but the customer service feels non existent. I would like my items, and I am hoping that the owner will read this and send out my order, as I can’t believe that they would want to continue to treat customers in this way.”

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Posted 4 months ago

“Great product, great price and great postage”

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Posted 4 months ago

HUH. Store is rated 4.3 based on 3,550 reviews