HUH. Store Reviews

Name: HUH. Store
Rating: 4.30

4.3 Rating 3,618 Reviews

86 %

of reviewers recommend HUH. Store

4.3

Based on 3,618 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been looking at Edwin selvedge jeans for a couple of months now and the ED 47 ones are selling for £120-£160. I saw these on HUH for £60 plus discount on first order! Couldn’t believe my eyes so secured a pair, they arrived in under 4 days and they’re perfect. Including postage I only paid £54! Outstanding saving!”

Helpful Report

Posted 1 year ago

“Ordered a top on 8 dec which was in stock, day after order got email saying it was on back order. 3 emails asking for a refund and nothing, they didn’t provide one. Top I ordered was then discounted in the sale. Arrive out of the blue on 8 Jan.. 1 month after order. No apology, no refund, no communication. Customer service is the worst and still eating on a refund on the sale price. Shocking.”

Helpful Report

(London) - Posted 4 hours ago

“Not brilliant overall. Ordered 4 items 20th November - 1 arrived as per delivery times, then messaged the other 3 were waiting for re-stock. Numerous emails (long gaps from HUH for response) finally gave up and had to chase refund which eventually came January. Disappointing as purchased for Christmas presents and thought I was in plenty of time.”

Helpful Report

(London) - Posted 6 hours ago

“Ordered on 19th December and paid £7 for next day delivery. The order has still not been dispatched. The reason behind this is because they’re closed between 23rd December to 5th January. Absolutely disgusting.”

Helpful Report

Posted 7 hours ago

“Very poor. Order placed for 2 cups in early November. Told shortly after that there was a delay and I’d receive them in 7-10 days. This would’ve been ok as still in time for Christmas however no sign of delivery. No info from company until I chased them up. Eventually one cup arrived mid December and another in a substituted colour in January.”

Helpful Report

(London) - Posted 8 hours ago

“I ordered a carhart sweatshirt on the 4/12/24 told there was a delay on the 6/12/24 I emailed asking if it would be here in time for Christmas on the 19/12/24 told they couldn’t give me a delivery date so I asked for a refund on the 28/12/24 o was told I would get a refund between 3-10 business days it is now the 9/1/25 and I am still waiting for my refund. I beginning to agree with the other reviews in that I have been scammed.”

Helpful Report

Posted 1 day ago

“Products took ages to arrive. Some up to 7 months after ordering despite seller claiming will arrive “next week”. Others just received refund after chasing. However I feel like if I left it and did not chase the seller nothing would have arrived and I wouldn’t have received a partial refund. In my opinion you shouldn’t be able to order products that are out of stock or should be told before ordering they will not arrive and provide an actual delivery date. Overall a very frustrating process ordering clothes and required many emails and constant chasing to actually receive order/ refunds. Wouldn’t bother again.”

Helpful Report

(London) - Posted 2 days ago

“Appalling service and utter refusal to respond coherently to my emails. I bought a bag and paid extra for express postage in order to receive it by Christmas, but then got an email saying it was delayed and HUH would refund the express postage payment and I should email them if I wanted to cancel the order. So I emailed to say I wanted to cancel the order and I just got an automatic reply directing me to the FAQs. I have still not had a proper response, and I am £77.95 out of pocket. Disgraceful service and I would recommend everyone to avoid dealing with this terrible store.”

Helpful Report

Posted 3 days ago

“Easy to order very pleased with my purchase Would highly recommend”

Helpful Report

Posted 3 days ago

“First time using HUH. There were stock issues and delayed delivery hence the 4 stars, but all in all the product were on sale at a great price, genuine stuff and it all arrived eventually. Communication was ok too, patience paid off. I would recommend and use again.”

Helpful Report

Posted 3 days ago

“Terrible, item ordered weeks ago and still not been dispatched. Seems like they do this all the time reading other reviews. So far seems like a scam”

Helpful Report

Posted 3 days ago

“I ordered a bag. The bag did not come and I received an email stating that it would be delayed. However the delay went on longer than advised. I therefore contacted Huh. They took a very long time to respond but when they did they said that I could cancel my order so I cancelled and I ordered elsewhere. About six weeks after I placed my order it arrived! Despite my cancelling it. I contacted huh again who again took a very long time to respond and told me to return the bag that I had cancelled. I did this and requested a refund for the postage as I had cancelled the order. To date I am still waiting for a response. So extremely poor slow customer service, product not received then received when cancelled, currently still awaiting a refund. Cannot recommend”

Helpful Report

(London) - Posted 4 days ago

“Sorry but my order wasn’t fulfilled and it was Christmas gifts!!”

Helpful Report

(London) - Posted 4 days ago

“DO NOT USE THIS COMPANY!!!!!! I wouldn’t even give 1 star, but had to, to write my review. I ordered a bag on 24/11-cancelled the order after paying for quick delivery & repeatedly being told the product was delayed. Despite numerous messages, we still don’t have a refund & have opened a case with our credit card.”

Helpful Report

Posted 1 week ago

“Really happy with my purchase. Excellent service and it was delivered super quick. Huh have really good offers online. Whenever I buy a Carhartt merchandise I always check this website.”

Helpful Report

(London) - Posted 1 week ago

“I ordered a Christmas gift on 12th December- I was then told a couple of days later that it would be delayed by 7-10 working days. I contacted to find out what the delay was- not to be given any reason and to be told there was potential it will arrive on time for Christmas- although not guaranteed. I did request for my shipping to be refunded, which it was- without issue. It is now 30th December and still nothing has arrived. I haven’t even had any updates- which I think is really poor customer service. I have sent 2 further enquiries, to get an idea of when I can expect the item but I still have not heard a thing. I don’t really mind the delay but the lack of communication is unacceptable. It’s such a shame because the store sells really lovely things. However, once I eventually receive the item- I will not be shopping again.”

Helpful Report

Posted 1 week ago

“Do not use this company !! No order received, no contact recieved !!”

Helpful Report

Posted 1 week ago

“Ordered a Carhartt fleece for my husband on 29th November, kept getting robbed off with emails explaining there’s been an issue with delivery of the product. This has not only ruined Christmas but also left my husband without a gift. 28th December and still no product. Apparently the warehouse isn’t open until 6th January so they give an update on the status of the delivery/product whereabouts. I have now requested for a full refund to be processed immediately. I will definitely not be using HUH store in the immediate future.”

Helpful Report

Posted 2 weeks ago

“Ordered and paid for item on 8th December, received an email 3 days later saying the dispatch is delayed by 7-10 days, emailed them to check on progress and got a woolly response, received another email a few days later offering a refund but it "might" still be delivered, didn't arrive before Christmas (it was a gift for my son). I then asked for a refund which they confirmed. When I looked online to re-purchase the item it was still available on HUH's website and was even discounted further! Have now purchased from a reputable retailer. I would have liked to leave no stars but there isn't the option. Hopefully others will see these reviews before ordering from this company - I wish I had”

Helpful Report

Posted 2 weeks ago

“Amazing service. Fast delivery even over Christmas.”

Helpful Report

Posted 2 weeks ago

“Ordered one the 1st December and a few days later had an email saying it would be delayed by up to 10 days. Still haven’t had my order or any updates even though I’ve emailed and messaged on Instagram. Hopefully will get a refund.”

Helpful Report

Posted 2 weeks ago

HUH. Store is rated 4.3 based on 3,618 reviews