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HUH. Store Reviews

4.3 Rating 3,672 Reviews
85 %
of reviewers recommend HUH. Store
4.3
Based on 3,672 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read HUH. Store Reviews
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Phone:

02079231155

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I’ve been looking at Edwin selvedge jeans for a couple of months now and the ED 47 ones are selling for £120-£160. I saw these on HUH for £60 plus discount on first order! Couldn’t believe my eyes so secured a pair, they arrived in under 4 days and they’re perfect. Including postage I only paid £54! Outstanding saving!
Helpful Report
Posted 2 years ago
Seems like HUH. Store like to take your money then send you a ‘sorry your delivery has been delayed by ten days’ email. No response from repeated emails to them, no goods and no refund. Very poor.
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Posted 8 hours ago
First time I ordered my mug was delivered and had broken but it was replaced straight away. Second time there was a delay from stockist but they kept me in the loop and offered a different item/refund. Decided to stick with my original order and it arrived with much more packaging (all recyclable) so overall it's been a pretty good experience.
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(London) - Posted 1 day ago
Terrible experience with ordering from this store. They put items on sale that they don’t have in stock, they send you 1 email telling you the order is delayed for 1 week and then turns out to be 3 weeks. Asked for a refund and zero replies from them after sending over 4 emails. DON'T BUY FROM HERE.
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Posted 1 day ago
Lightning fast delivery
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(London) - Posted 2 days ago
Absolutely the worst store I have bought from. Never received my order & still waiting for refund. Placed order on 8th January & it’s now 8th February Don’t even reply to emails. Taking my complaint to trading standards.
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Posted 2 days ago
Great experience with HUH. Nice range of Carhartt WIP! 👍🏻
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(London) - Posted 3 days ago
Not happy at all
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Posted 4 days ago
Absolute joke of a company. Ordered 2 sweaters 3 weeks before Christmas. Only got 1 end of January! They put items on sale that they don’t have in stock then make you wait for weeks on end to get a refund. AVOID! Will definitely not be shopping with them again.
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Posted 5 days ago
Good product however slow delivery and no response to my enquiry about postage.
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Posted 5 days ago
It’s hilarious that I’m writing a review before I’ve even received my order. I ordered a T-shirt on 17rh Jan 2025 and still haven’t received it! I did get an email to say it was delayed but this is ridiculous. Delivery from overseas doesn’t even take this long and yet here we are…
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Posted 5 days ago
Product received in good time and good price
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Posted 6 days ago
Don’t order from here. I ordered a Carhartt fleece and it wasn’t actually in stock. After waiting approx. 1 month I decided to cancel my order and asked for a refund. The refund was confirmed, but then not processed for another 9 days. When I queried this I was ignored. I still haven’t received my refund as it stands. The company is ran by cowboys.
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Posted 6 days ago
Item took over a month to receive, do not used this website!!
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Posted 6 days ago
Good price and customer service. But delivery took longer than promised
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Posted 1 week ago
If I could give this “shop” 0 stars I would. I ordered two t shirts before Christmas and they still haven’t been delivered. I’m told it’s due to stock despite the t-shirts still being available for sale online?? I’ve barely been given an apology and I will never shop here again. I’ve waited now over 4 weeks for delivery - it’s absolutely shocking
Helpful Report
Posted 1 week ago
Item never arrived, no response to emails, having to force a refund through PayPal. After reading many genuine (negative) reviews on Trust Pilot, I can only assume the positive ones on here are paid for. Have sent details for the transaction to Trading Standards as it seems advertising and selling stock it doesn't have is standard practice for HUH. Avoid.
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Posted 1 week ago
Great service and speedy delivery, would have been 5 stars if you didn't have to pay for returns
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(London) - Posted 1 week ago
I ordered on the 26th of November. £128 I spent it’s been over 2 months this is absolutely dreadful. I asked to have it cancelled and refunded twice and never heard anything back. I then had an email saying it would be dispatched and at my address within 4-5 business days. that was weeks ago. This is absolutely terrible service. I dont mind now wether it’s refunded or the item is sent to me but I’d like either one to happen soon. £128 has come out of my account and I have nothing to show for it for over 2 months.
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Posted 1 week ago
Speedy service, great website and quick response to queries
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Posted 1 week ago
Still no refund. Ordered item 2 months ago. Item was out of stock. After 3 weeks requested a refund. Still not received one.
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Posted 1 week ago
HUH. Store is rated 4.3 based on 3,672 reviews