With over 180 years' trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on.
“The online ordering system did not make it clear when I placed my order that some items were out of stock. Only by phoning my local branch (who were very apologetic) after a week to enquire when my delivery would happen was I informed that items were out of stock and that it would probably be another 5 days before I received them. Three days on from my call and a week and a half after placing my order I am still awaiting my delivery.”
Thank you for bringing this to our attention, this is not the level of service that we would expect you to receive. Please could you send me all of the order information and the people involved to sales.online@howarth-timber.co.uk so we can investigate and rectify this.
We are sorry to hear that you were disappointed by your experience with us, thank you for identifying areas for improvement. We hope to welcome you back soon so that we can deliver the excellent service that we are known for.
We are sorry to hear that you were disappointed by your experience with us, thank you for identifying areas for improvement. We hope to welcome you back soon so that we can deliver the excellent service that we are known for.
“Great for product, however, out of the blue with no notification the delivery turned up without any communication on dates or times, so great for product but very poor for delivery communication”
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
