Home AV Direct Reviews

Name: Home AV Direct
Address: 6 Bilton Way, 6 Bilton Way, Hayes
Rating: 4.82

4.8 Rating 4,742 Reviews

96 %

of reviewers recommend Home AV Direct

Company Reviews

Metrics

4.8

Based on 4,742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Home AV Direct 5 star review on 6th December 2024

Barry Kavanagh

Home AV Direct 5 star review on 18th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good professional service. Prompt despatch of well-packaged goods.”

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Posted 5 years ago

“Quick delivery & easy to order.”

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Posted 5 years ago

“Excellent and speedy service.”

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Posted 5 years ago

“Great product at excellent price. Very fast delivery. Will use again for sure”

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Posted 5 years ago

“Excellent from start to finish thank you”

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Posted 5 years ago

“Outstanding service with great technical support and help. The care lasted through the transactional process and deliver. A great company and I would recommend them to anyone. Many thanks Kenneth”

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Posted 5 years ago

“The team handled a repair to my (very old) audio engine speakers, this went very smoothly and with great communication. Thanks to all involved and a warm recommendation from myself.”

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Posted 5 years ago

“Fast delivery, great price, great products.”

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Posted 5 years ago

“I had to write two emails to get a response”

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Posted 5 years ago

“Very prompt delivery”

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Posted 5 years ago

“No problem at all. Shipping was very fast and help was provided when needed. Will order again.”

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Posted 5 years ago

“Product delivered in good condition and next day as promised. Happy to use Home AV direct services in future again.”

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Posted 5 years ago

“Onkyo tx-nr 575e Best for music and movie Clear sound”

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Posted 5 years ago

“Great service, orderd on the Friday to be delivered next working day came midday on Monday. Many thanks. 👍”

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Posted 5 years ago

“Good service, except for the delivery by DPD”

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Posted 5 years ago

“Good work guys, great service, communication and farst delivery. I recommend this seller. Keep up the great work.”

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Posted 5 years ago

“Excellent service via email when I sent questions prior to purchase and fast delivery of a great product”

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Posted 5 years ago

“Ordering process real easy and smooth, Items showed up next day.”

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Posted 5 years ago

“Best price on the market , superb product and super fast delivery ! Top company !!!”

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Posted 5 years ago

“Ordered a replacement lead with in-line mic and remote for Bose overhead earphones. Apparently a genuine replacement part, once received it was obvious the lead was nowhere near the quality of the original and it also didn’t have a mic/remote. I got a small piece of paper with the lead that had some Bose info on it but I would expect proper packaging for a genuine part rather than loosely packed in a bubble envelope, this lead was a lot thinner than what is was supposed to replace. It may be genuine but there was no real proof of that (I don’t consider a small rectangle of paper with the Bose web address enough). So l’ve had to pay for tracked postage to send back an item they sent out which was wrong asking for a refund which I Hope will be given without fuss. UPDATED REVIEW After speaking to home av direct they have said they will happily send out a new lead with the remote and mic, they have said they will refund the cost of the postage to return the wrong lead and they also explained why the cable was not of the same quality (basically it’s cheaper and thinner because it didn’t have the mic/remote) but it’s still genuine Bose just a cheaper option of lead from the company. Hopefully all will be fine with the correct lead. They had emailed me, the chap read it out but unfortunately I never received it in any of my folders strangely. Good customer service from the person I spoke to after the initial mistake.”

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Posted 5 years ago

Home AV Direct is rated 4.8 based on 4,742 reviews