Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.81

3.8 Rating 1,490 Reviews

70 %

of reviewers recommend Hillarys

Company Reviews

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3.8

Based on 1,490 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and good quality blinds”

Helpful Report

Posted 1 year ago

Hi There, Thanks for taking the time to share your feedback, it's great to see how pleased you are with the service you've received. Did you know that we're currently running a competition where you could be in with a chance of winning back some of the cost of your order? All you have to do is upload some images of your new blinds using the link below...... https://www.hillarys.co.uk/static/myhillaryshome-competition Good luck! Becky

Posted 1 year ago

“Fixed blind engineer very polite tidied up afterwards was very efficient.”

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Posted 1 year ago

Hi Deborah, It's great to see how pleased you are with the service you've received, thanks for sharing your feedback. Be sure to let us know if there's anything else we can help with. Becky

Posted 1 year ago

“Very pleased with the friendly service and curtains.”

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Posted 1 year ago

Hi There! This is just what we love to see, another happy customer 😊 We're so pleased you're happy with the service you've received and are sure your new curtains look amazing. Did you know that we're currently running a competition where you could be in with a chance of winning back some of the cost of your order? All you have to do is upload some images of your new blinds using the link below...... https://www.hillarys.co.uk/static/myhillaryshome-competition Good luck! Becky

Posted 1 year ago

“Excellent quality vertical blinds and an ingenious way of keeping them out of the way! We can watch the rugby from inside much easier! Fantastic fitted too!”

Hillarys 5 star review on 23rd February 2023

Helpful Report

Posted 2 years ago

Hi Avril, They're beautiful, and we can certainly see why you're so pleased with your new blinds! We're loving the hack too - a great idea 👏 Claire

Posted 2 years ago

“Jo is great, your account system is abominable”

Helpful Report

Posted 2 years ago

Hi Chris, Thank you for your 5* review! Should you wish to discuss your feedback in further detail, please do not hesitate to contact our dedicated customer care team on 0800 916 6500. Claire

Posted 2 years ago

“After a great deal of thinking, we decided to have shutters fitted in our bedroom. Having previously used Hillarys for fitting day/night blinds in our main living area, we decided to return to them. We have found the service and products to be excellent. Looking back, we wish we had visited their website, earlier! Both products are of very high quality and in each case, the adviser was thorough and explained everything in detail. On both occasions, the product fitting was perfect. To summarise, we have been extremely pleased with our dealings with Hillarys.”

Helpful Report

Posted 2 years ago

Hi John, Amazing feedback - thank you so much for sharing this with us! It's really great to hear of the impressive service you've received and we truly appreciate your return custom 🤩 we look forward to hopefully seeing you again soon. Claire

Posted 2 years ago

“Exceptional”

Helpful Report

Posted 2 years ago

True! 😊 Thank you!!!! Tom

Posted 2 years ago

“Very pleased with bathroom blind and hallway curtains .”

Hillarys 5 star review on 22nd February 2023

Helpful Report

Posted 2 years ago

Hi Christine, I am so happy you love your new curtains but I am more impressed with your incredible front door window. Absolutely Beautiful!!!!!!!! Tom

Posted 2 years ago

“Ive had Hilllary’s products before which is why they were my first choice this time. From the brilliant salesman (Michael Gwillam) who was friendly, informative & extremely helpful, to the quality of the blinds i had fitted, I cant fault them at all & would highly recommend to anyone.”

Helpful Report

Posted 2 years ago

Hi Jane, We love to hear our customers would recommend our service, thank you so much for taking the time to sharing your experience. Tom

Posted 2 years ago

“Excellent service from Hillary’s. Agent kinder helped me choose the blinds and fitted them perfectly. Really friendly and professional. Excellent quality. They look amazing.”

Helpful Report

Posted 2 years ago

Hi Yvonne, Thank you for letting us know what a superstar Agent Kinder was, I am so happy to hear you love your new blinds. Tom

Posted 2 years ago

“Lovely, easy to talk to people. They listened and did what I asked. I’ll be ordering again.”

Helpful Report

Posted 2 years ago

Hi Paula, Thank you so much for sharing your experience, we look forward to seeing you soon! 😃 Tom

Posted 2 years ago

“Gwin our fitter was very knowledgable and professional. Very happy with our shutters. Great quality.”

Helpful Report

Posted 2 years ago

Thank you for sharing your lovely comments, It's great to hear you love your new shutters. Thank you Tom

Posted 2 years ago

“Not only was the wrong fabric ordered but the curtains didn't even meet in the middle. Roman blinds too short over an inch at the bottom letting in too much light in the bedroom. Venetian blind not fitted in the recess properly and can't fit anything on the window ledge. Constantly had to chase to resolve issues. Advisors unsympathetic and insulting at times. In the end the venetian blinds had to be left where they are because they couldn't be moved without making more holes. Paid for a top quality service but unfortunately got a bodge job. Please don't waste your money.”

Helpful Report

Posted 2 years ago

“Save your money don't order from this company. We ordered 2 blackout blinds that are anything but. Made to measure, hardly, fitted like 2 strips just covering the edge of window. Think we could have measured better with a good old tape measure not some implement that does it for them. Save your money folks, because Customer Service is severely lacking. I've never being spoken to so rudely and dictatorial. Standard answer " well they look okay to me" Hilarys always right, Customers always wrong.”

Helpful Report

Posted 2 years ago

“We have had Hillary blinds for years and they have always been fantastic and no problems at all! Vertical and Venetian throughout the house.. Contacting Head Office the last few weeks to ask about few replacement accessories and could not be more helpful and were with me in just a few days with there compliments.. Really Happy with them”

Helpful Report

Posted 2 years ago

“THE MOST UNPROFESSIONAL COMPANY! DON'T ORDER FROM THEM! I had very unprofessional experience with this situation how it was handle, I’m quite disappointing and not very happy with the blinds, and with the order which I THOUGHT WILL COME WITH THE CASE, unfortunately it came without the case telling me that this is what I’ve order! After the worker finish the installing the blinds, I’ve told him straight away that where is the case? He mentioned that this is what I’ve order! I told him to please remove it as was not what we order and is not in our preference! He mentioned to call the customer service and he left, which I found it very UNPROFESSIONAL and he didn’t even listen my complain or not even appologygse. I’ve called the company and I was in touch with one of their manager, explaining the situation, that I’m not happy with the blinds and is not what I’ve order, they told me that this was what I’ve order and they can’t do anything to change it. She didn’t even listen to me, or try to help their customer she just persist that is noting that she can do and I have to order another blind with the case. I've took a picture sending to my partner showing the case and if he likes it! and we have the confirmation. They told me I have to order another blinds with the case! the builder he doesn't even listen to you and neither their manager! so please be very careful!”

Helpful Report

Posted 2 years ago

“Worst company I've ever had to deal with. I've recently had my entire house done with blinds and curtains but the quality of the fitting was absolutely terrible. The length of the curtains vary and when trying to speak to customer services you get absolutely no help at all. If you are considering new blinds or curtains avoid this company like the plague.”

Helpful Report

Posted 2 years ago

“Terrible experience with Hilary’s blinds. We had three no shows and each time we waited in for the allotted timeframe that we’d been given. Each time we call customer service they just give us a new date weeks ahead and so it’s been 6 weeks that we’ve been waiting just to get the blinds measured! Stay away from this company - completely disorganised and no respect for anyone’s time.”

Helpful Report

Posted 2 years ago

“Use a local company that offer some element of customer Service and decency. Having moved into a new house we decided we wanted white wooden shutters in EVERY window in our house. We obtained 3 quotes with one of these being from Hilary’s. Each representative that came round was given a very clear remit for the quote - Every window in the house. All the quotes came back and although Hilary’s were slightly more we decided to go with them as we had used them on a previous property. Although the cost was over £10k we agreed bringing our total spend with Hilary’s to over £13k in the last 3 years. The fitter (Anthony) has fitted our shutters this week and remarked, “looks like we’re missing a shutter for a window”. Upon receiving this news we contacted Beth at Hilary’s who after much back and forth admitted that she had missed it off the quote. However she tried to blame my wife advising that she hadn’t asked for that one to be done. This was a total lie as I was present throughout the consultation and the remit was very clear - EVERY WINDOW IN THE HOUSE. We checked the quotes from the other company’s and they had included the shutter. Trying to resolve this with customer services has been like pulling teeth. Every time you ring up you get a different agent with none of them happy to try and resolve the issue. I suppose this is what happens when the business is owned by private equity money rather than a local family who actually care about common decency, their reputation and the customer. To be fair to the fitter (Anthony) he was spot on and a nice guy but the rest of the company are only interested in your money”

Helpful Report

Posted 2 years ago

“Disgraceful unreliable company.Pay upfront which is wrong. My conservatory blinds still not complete. We're started in September. It's the first time I've used this company but never again .”

Helpful Report

Posted 2 years ago

Hillarys is rated 3.8 based on 1,490 reviews