Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.81

3.8 Rating 1,490 Reviews

70 %

of reviewers recommend Hillarys

Company Reviews

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3.8

Based on 1,490 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

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Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. From evaluation to installation. Help centre excellent service as well”

Helpful Report

Posted 2 months ago

Hiya, Thank you so much for your amazing review! 😊 We’re delighted to hear that you received great service from evaluation to installation. Our customer service team works hard to provide excellent support, and it’s fantastic to know that their efforts made a difference for you. We appreciate your kind words and look forward to helping you again in the future! Best regards, Becks

Posted 2 months ago

“2yrs ago bought blinds for my windows which are lovely but one developed a fault which when i phoned up was quickly amended ,then recently had great service again when ordering new curtains for sittingroom,absolutely delighted with them and the professionalism of the gentleman who came to measure and advise me on the material i had picked.10 out of 10,well done.”

Helpful Report

Posted 2 months ago

Hiya, Thank you for your fantastic review! 😊 We're so pleased to hear that our team was able to assist you quickly with the fault and that you're delighted with your new curtains. It's great to know that our consultant provided you with the professionalism and advice you expected. Your kind words truly mean a lot to us, and we're here to help whenever you need us again! Best regards, Becks

Posted 2 months ago

“Excellent as usual. Really pleased with blinds & curtains look great.”

Helpful Report

Posted 2 months ago

Hiya, Thank you for the fantastic review!😊 We're thrilled to hear that you’re pleased with the look of your blinds and curtains. It's wonderful to know that they’re meeting your expectations. Best regards, Yasmin

Posted 2 months ago

“Hillary’s provide an excellent service with good advice. Used them twice and both times I have been totally satisfied.”

Helpful Report

Posted 2 months ago

Hiya, Thank you for your wonderful feedback!😀 We're so glad to hear that you've had such positive experiences with us. We truly appreciate your loyalty and look forward to assisting you again in the future!❤ Best regards, Yasmin

Posted 2 months ago

“From the visit of the consultant to installation was very smooth. It is a long wait from confirmation of order to delivery but the wait is certainly worth it. The shutters really enhance my sitting room and would recommend Hillary’s.”

Helpful Report

Posted 2 months ago

Hiya, Thanks so much your review!😀 We're so glad to hear that the entire process, from the consultant visit to the installation, went smoothly. We truly appreciate your patience during the wait, and we're delighted that the shutters have enhanced your sitting room. Your recommendation means a lot to us, and we're thrilled to have been able to help improve your space!🤩 If you need any further assistance in the future, please don't hesitate to reach out. Best regards, Yasmin

Posted 2 months ago

“The blinds look lovely, friends have remarked how nice they look. We are very pleased with them and have now ordered blinds for the remainder of the house.”

Helpful Report

Posted 2 months ago

Hiya, Thank you for your wonderful feedback!😀 We’re so glad to hear that you’re pleased with your blinds and that your friends have noticed how great they look. It’s fantastic that you've decided to order more for the rest of your house – we’re confident you’ll be just as happy with the new ones. We truly appreciate your continued trust in us and look forward to helping you with the rest of your blinds!🥰 Best regards, Yasmin

Posted 2 months ago

“Great initial consultation with good choice of blinds. Fitted quickly too.”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your fantastic review! 😊 We're delighted to hear that you had a great initial consultation and found a good choice of blinds that suited your needs. It's wonderful to know that the fitting was completed quickly too. Your satisfaction is our top priority, and we’re here for you if you need any further assistance in the future. Best regards, Yasmin

Posted 2 months ago

“Good & speedy service. I am very happy with the result!”

Helpful Report

Posted 3 months ago

Hi Roger, Thank you for your fantastic review!😊 We're so pleased to hear that you enjoyed our speedy service and are happy with the results. Your satisfaction is our top priority, and it’s great to know we met your expectations! If there's anything else we can help you with in the future, please feel free to reach out. Best regards, Yasmin

Posted 2 months ago

“Spent nearly £2000 on plantation shutters because Hilary's offered a lifetime guarantee but the shutters have gone faulty and they want a £75 call out fee ☹️”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your feedback! We would like to confirm that all of our products are covered by a 12-month warranty, and we also offer a 4-year extended care plan on our shutters. Please note that this extended care plan includes a £75.00 call-out charge. To clarify, we do not provide a lifetime warranty on our shutters. Full details regarding our product guarantees can be found on our website using the following link: https://www.hillarys.co.uk/about-hillarys/product-guarantees/ If you would like to proceed with a service call with the call out fee, (within the 5-year period), please contact our team at 0800 916 6500 (Mon-Fri, 9am-5pm). Best wishes, Yasmin

Posted 2 months ago

“The choice of curtain design was very wide-ranging and Hillary's representative was very helpful in advising how the different colours would work with our existing decor. We chose made-to-measure curtains for a large bay window and a small side window, and the finished curtains were perfect. All the hard work of measuring and subsequent fitting was carried out carefully and professionally and we have been delighted with our new curtains.”

Helpful Report

Posted 3 months ago

Hiya, Thank you so much for your wonderful feedback!😀 We're thrilled to hear that you were happy with the wide range of curtain designs and the advice you received. It's great to know the made-to-measure curtains fit perfectly and complemented your décor. We’re also pleased to hear that the measuring and fitting process was carried out professionally. Your satisfaction means a lot to us, and we’re so happy you’re delighted with your new curtains. Best regards, Yasmin

Posted 2 months ago

“Everything was so easy. Fitter turned up on time and measured all the windows while I looked through the various sample catalogue. I chose the blinds I liked and priced them up. The price was fine. We arranged a date for fitting them about 4 weeks away. He turned up on time and with a few hours they were all fitted and looked amazing. I was very happy with the whole process and am happy to recommend.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your amazing review!😊 We’re thrilled to hear that you found the entire process easy and efficient. It’s great to know that our fitter was punctual and that you loved selecting from our samples. Your satisfaction means everything to us, and we truly appreciate your recommendation!🙌 If you need anything else in the future, please don’t hesitate to get in touch. Best wishes, Yasmin

Posted 2 months ago

“Awful company. Sells poor quality Venetian blinds that ensure the threading doesn't last long. When it then fails they insist you buy new blinds as they won't repair their products. Shameful! Avoid at all costs.”

Helpful Report

Posted 3 months ago

Hi Chris, Thank you for your feedback, though we’re genuinely sorry to hear about your experience with our Venetian blinds. We're unable to locate your details from your review, please feel free to reach out to us directly via private message should you like to discuss your review further! Best regards, Yasmin

Posted 2 months ago

“They are very expensive. When they were first installed the electric blinds didn't stop properly once they had finished going up and down. That was fixed but a few months later one of the panels stopped working entirely. That was fixed as well but now more panels have stopped working and Hillarys want to charge us to fix them. If you spend thousands of pounds they should be reliable and you shouldn't have to keep paying to fix them.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for sharing your concerns, though we’re genuinely sorry to hear about the ongoing issues with your electric blinds. It’s completely understandable to expect reliability after making such a significant investment, and we regret that you are having to deal with repeated problems. Our goal is to provide quality products and services, and your experience indicates we fell short. Please private message us with your full address & customer number so we can look into this further. Best regards, Becky

Posted 3 months ago

“Run an absolute mile. Sophia townsend messaged me yesterday, I was out. I messaged her back, and its now been 24 hours + no response. Electric blinds are stuck halfway, and people can see me and my wife as we sleep. Spent over £2000.00 on blinds for this level of service...… Do not I repeat, do not go with Hillary's if you prioritise good customer service, once you have paid them they really couldn't care less. This is the fourth time we've had issues now, which is fine, things happen to products over time, blinds are no different, but to not respond in a timely manner, is unprofessional.”

Helpful Report

Posted 3 months ago

Hi Luke, Thank you for sharing your experience, though we’re truly sorry to hear about the issues you've faced with our service. We understand how frustrating it must be to have electric blinds that are not functioning properly, especially when it impacts your privacy. It’s unacceptable that you have not received a timely response from us, and we appreciate your patience as we work to improve our communication. Your feedback is invaluable, and we’re committed to addressing the concerns you've raised. Please reach out to us directly at 0800 9166500 (Mon-Fri 9am/5pm) so we can expedite a resolution for you. Best regards, Becky

Posted 3 months ago

“We order blinds 2 sash and one arch back in Aug 24. 4 days ago 21st Oct I had a call from them telling me they couldn’t make the arched blind.. fitting date is end of November!!!! For an air BAnd B fully booked for December.. I asked if there was any other solution they came up with a roller🤣 absolute joke!!! Then they promised the salesman would rebook another appointment this didn’t happen… honestly this company is a joke I can’t believe they are still in business!!!! I would never recommend. I have to now go to a seamstress to make me Roman blind which to be honest I should have done in the first place as they are more reliable. Never again just want my 1000.00 back”

Helpful Report

Posted 3 months ago

Hi N, Thank you for taking the time to share your experience, though we’re truly sorry to hear about the issues you've faced with your order. It's disappointing to hear that we were unable to fulfill your request for the arched window, and we completely understand how this situation is not ideal for your busy Airbnb schedule. We appreciate your patience, and we regret that the alternative solution offered wasn’t suitable. We are committed to improving our service and your feedback is vital for us to make those changes. Best regards, Becky

Posted 3 months ago

“Great customer service, very quick and efficient”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for the fantastic review! 😊 We’re delighted to hear that you experienced great customer service and found our team to be quick and efficient. Your feedback truly brightens our day and motivates us to keep providing the best for our customers! If you ever need assistance in the future, don’t hesitate to reach out. Best wishes, Becky

Posted 3 months ago

“Ours is not a straightforward conservatory. Initially we planned partial shading of the roof area and required blinds for three equal sized oblong panels of maximum length, which precluded using remote operation and relied on using a long pole for opening/closing. The fitting of these blinds went well and looked good. So we extended the roof shading project and ordered a number of pairs of trapezoidal shaped roof blinds, many of different dimensions. That was much less satisfactory: repeated visits for measurements, blinds not manufactured to measurements, blinds that were not delivered when or where scheduled. The fitter did his best, but it was a long and frustrating job over 2-3 months. The company responded promptly to our complaints, and said they would look at a token of compensation but we never heard any more from them. In fairness, we’d say that if you have a straightforward installation of rectangular blinds, within the capability parameters of the blinds, you’ll probably be satisfied, especially if they are vertical window blinds and not roof blinds. The longer roof blinds are very difficult for me to open and close using the rod, but easier for my husband. (I hope he outlives me.) But on a number of occasions the blinds do not go back into their pleats as you close them. The fitter came and adjusted them, which has improved the situation somewhat but we still have to intervene manually quite often to poke them back into their contracted form (not easy when you are working at the height we are). This week, 3 weeks after completion, the ‘jaw’ on one of the poles broke, and we are awaiting a replacement. So though we appreciate that our conservatory represented an installation at the outer extremes of size and difficulty, we can’t wholeheartedly recommend Hilary’s Blinds.”

Helpful Report

Posted 3 months ago

Hi Sandra, Thank you for taking the time to share your detailed feedback. We're glad to hear that the initial fitting went well and that you liked the appearance of the blinds. However, we're truly sorry to learn about the challenges you faced with the trapezoidal roof blinds and the delivery issues. Your experience is not the standard we aim for, and we appreciate you bringing these matters to our attention. It's great to know that the fitter was able to assist with adjustments, but we understand how frustrating it can be when the blinds don't operate as expected. We also sincerely apologize for the lack of follow-up regarding the compensation and the pole issue you experienced. Your insights are invaluable to us, and we will work to improve our processes moving forward. If there's anything else we can do to assist you, please don’t hesitate to reach out. Best wishes, Becky

Posted 3 months ago

“It’s really good customer service”

Helpful Report

Posted 3 months ago

Hi there, Thank you for the fantastic review! 😊 We’re thrilled to hear that you had a great experience with our customer service. We always aim to provide the best support possible, and your feedback is greatly appreciated! If you need anything else in the future, don’t hesitate to reach out. Best wishes, Becky

Posted 3 months ago

“Brilliant customer service, widge range of product options within varied price range. Friendly & helpful fitter. Would highly recommend Hilary’s.”

Helpful Report

Posted 3 months ago

Hi Sonia, Thank you so much for your wonderful review! 😊 We're delighted to hear that you experienced brilliant customer service and found our range of products to your liking. It’s great to know our fitter was friendly and helpful—your recommendation means the world to us! If you have any further feedback or need assistance in the future, don’t hesitate to reach out. Best wishes, Becky

Posted 3 months ago

“Excellent fitting experience, very efficient and friendly member of the company. One small concern, the cords that raise and lower the blind do seem a little on the thin side, but so far have been fine.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your great review! 😊 We're thrilled to hear you had an excellent fitting experience and that our team was efficient and friendly. Your feedback regarding the cords is appreciated, and we understand how important it is for all components to meet your expectations. We hope you continue to enjoy your blinds, and if you have any further concerns, feel free to reach out. Best wishes, Becky

Posted 3 months ago

Hillarys is rated 3.8 based on 1,490 reviews