Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,544 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,544 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 12th April 2025

3734

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately roses were already starting to wither. Leaves/stems were bent when received. Really disappointed 😞”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear the bouquet you received was damaged in transit. I have located your order and can see that one of our customer service team is looking into resolving this for you. we are sorry for any upset caused. Warm regards Katie

Posted 2 years ago

“Ordered these for delivery on a certain day paid the £4 grantee but they arrived the day after so Royal Mail had kept them in there depot rather than delivering”

Helpful Report

Posted 2 years ago

Hello Kate, Thank you for your review, we are sorry to hear your order was not delivered on the selected day chosen. We would like to look into this further for you. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“Ordered some stunning flowers but when they were delivered they were nothing like the picture for the item i ordered. Much much smaller and missing half of the flowers. Haute Florist did originally agree to immediately rectify, then followed up with another email saying they couldn't deliver for another 5 days. Clearly rectifying their mistake was not of high importance. Would certainly not recommend.”

Helpful Report

Posted 2 years ago

Hello Emma, Thank you for your review, we are sorry to hear the bouquet you ordered was delivered in the incorrect size. I have managed to locate your order and we can see they one of our customer support team members and yourself has resolved the issue. Warm regards Tom

Posted 2 years ago

“Upsetting first birthday in the family and that too her 30th I had expected a bigger bunch but 9 flowers two were buds and two were fully blossomed bouquet much smaller than I had imagined. Even smaller than medium pictured.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear the incorrect size bouquet was received. If you could please email us at enquiries@hauteflorist.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Tom

Posted 2 years ago

“Flowers were supposed to be delivered on 14th May they were delivered on 16th May”

Helpful Report

Posted 2 years ago

Hello Mrs Stevenson, Thank you for your review, we are sorry to hear there was a delay in your order being delivered. This is very upsetting to hear. I have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“Goods arrived on time very badly packaged and in poor condition”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear your order was in poor condition on arrival from them not being packed correctly. This is upsetting to hear and I have passed this onto my florist manager for you. I have located your order and I can see that one of our customer service team has arranged a resend of the order as an apology. We are sorry for any upset caused. Warm rgards Katie

Posted 2 years ago

“Got tracked delivery via Royal mail on time. Packing is best I have ever seen. I have ordered Vase as Add On, but that is missed due to packing error. Customer service is good as I quickly got refund for missed vase. Flowers bouquet is not as densed as shown in the photo on website. For my Rose & Oriental Lily bouquet rose flower already started wilting before Lilly bloomed. I have followed instructions and kept plant in sufficient water with supplied plant food. I had similar delivery from other Florist and flowers were fresh and blooming for a week. Not happy with bouquet.”

Helpful Report

Posted 2 years ago

Hello Pulak, Thank you for your review, we are sorry to hear the vase you had added to the order was missing and we are grateful to hear our customer service team were able to help. It is disappointing to hear that your recent flower order has not been enjoyed as much as we would like to hear. We would like to into this further for you with our florist manager. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“I ordered tete a tete daffodils in a bowl with chocolate Eggs added - and instead my sister received a green hydrangea. Not what I ordered at all for Easter/”

Helpful Report

Posted 2 years ago

Hello Susan, Thank you for your review, we are sorry to hear the incorrect plant was delivered. we certainly want to look into this further for you and your recipient. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“I’ve always ordered from yourselves but the Purity flowers that I ordered this week were very disappointing. They looked so squashed & dishevelled”

Helpful Report

Posted 2 years ago

Hello Miss Brook, Thank you for your review, we are sorry you were disappointed with the bouquet you received on this occasion. We would like to look into this further for you with our florist manager. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“Purchased the Majestic for £100 but after 3days I lost half the flowers. They did make a great impression on arrival but quickly wilted away. Sadly won’t be ordering again.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear your recent flower order was not enjoyed on this occasion. we aim to provide our customers with a high expectation from placing the order to receiving the order. This is upsetting to hear that on this occasion you had a disappointing one. We would like to look to into this further for you. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“Delivered to wrong street. No response to my enquiry email and there was no phone number. Luckily someone from the wrong house brought the delivery round to my mum the next day. I have given 2 stars as my mum loved the flowers.”

Helpful Report

Posted 3 years ago

“I'm 50/50 with the company their usual flowers e.g Country Wild garden were outstanding when purchased for a birthday however I feel they lack when it comes to occasions. I ordered a bunch for Mother's Day which looked outstanding and full on their website photos. I usually upgrade to large with their flowers however it wasn't an option for this particular bunch so I expected to receive what was displayed in the photo... However I received a tenth of a bunch by the looks of it. Barely a rose in sight however the roses I did have were already starting to die. I'm yet to receive an email regarding my complaint - I would order again just not for occasions. Haute should stick to its usuals and avoid occasions. I was left out of pocket having to buy more bunches as the bunch received was not acceptable for an amazing mother and grandmother on a special day.”

Helpful Report

Posted 3 years ago

“I bought a bouquet for my Mum on Mothers Day and I was left completely disappointed with it. When it arrived all the flowers were open with wilted petals and some of the carnations heads had snapped off. I spoke to customer service and they said it was completely normal. What was delivered to my Mum was not worth the money I spent, the only positive was that they arrived on Mothers Day.”

Helpful Report

Posted 3 years ago

“Really disappointed on several levels. I've ordered large bouquets twice from Haute Florist before this without issue but this time ordered the Spring Harmony bouquet for a fairly remote address. I should have asked before purchasing, but I emailed pretty much immediately afterwards to double check whether they would still be able to deliver the flowers and have them arrive in good condition. If they couldn't, then I would have cancelled this particular order. I still would have been happy to order with them in the future for closer addresses, but all I got back were generic responses that danced around the issue. My mum's flowers arrived on Mother's Day looking nothing like the image. Haute Florist has clearly been cutting costs: the photo on the website shows 12 tulips, 5 hyacinths and a number of nice fillers; in reality the bouquet that arrived had 6 limp tulips, 2 lonely sprigs of eucalyptus, 4 hyacinths and the faintest memory of gypsophilia. Very conveniently there's no option to attach photos to this review - that alone should be very telling. Rest assured, I will be leaving a similar review on other platforms. The lack of honesty and effective communication is the kind of short sighted decision that is so typical of modern businesses. Haute Florist has my £35 (congrats) but they have now lost my custom for good and I won't be making any further orders with them.”

Helpful Report

Posted 3 years ago

“In the past two weeks I have used Haute Florist on three occasions. The first occasion was a thank you to someone; the second & third were Mother’s Day bouquets. So, I have spent about £100 with Haute Florist recently. However, the most important bouquet, flowers for my mother on Mother’s Day, were not delivered until 20.39! In my opinion this is too late for my 81-year old mother to be going to the front door to receive any delivery! I am very disappointed with this service and will not use this company again.”

Helpful Report

Posted 3 years ago

“Flowers were quite disappointing didn’t look like the picture”

Helpful Report

Posted 3 years ago

“Very disappointed, ordered what looked like a wonderful large bunch of flowers for mothers day. Pictures online show a very full bouqet however when delivered it was very small, dry and did not look luxurious at all. Very overpriced for what you get.”

Helpful Report

Posted 3 years ago

“Extremely Disappointing Mother’s Day bouquet. I ordered the Country Garden for my mum. Delivered yesterday. Beautifully wrapped, good quality flowers, but half as many stems as in the website photo. I know 25% of the price is going to charity, but at £35 for 12 stems plus foliage this was not good value. I have ordered many times from Haute, this may be the last time.”

Helpful Report

Posted 3 years ago

“Images definitely don’t replicate the actual product and 100% absolutely don’t justify the over the top price!!!”

Helpful Report

Posted 3 years ago

“Small bouquet for the price and a number of the roses were going off as well! Not great unfortunately.”

Helpful Report

Posted 3 years ago

Haute Florist is rated 4.7 based on 29,544 reviews