Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“So saddened to have had a late delivery of wilted and dry flowers delivered as part an anniversary of losing a parent. This was such a disappointment especially as the bouquet did not resemble the photos as advertised either.. Unexpectedly, Haute did not respond to an email about why the flowers were not delivered on the day, or in a beautifully cared for state - and the flowers themselves unfortunately brought more tears than comfort.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your recent experience with Haute Florist. Your feedback is extremely valuable to us, and we genuinely appreciate your honesty. We are deeply sorry for the late delivery of wilted and dry flowers that were part of the anniversary. We understand that receiving such flowers is not only disappointing but also heartbreaking. It is truly regrettable that the bouquet did not resemble the photos as advertised, adding to your disappointment. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“I paid for a service to deliver flowers the next day as per their advert on google. They failed to deliver the following day and there was no communication to tell me it wouldn't be delivered. I raised an issue with them and all they said is that they use 3rd party delivery parties and as a result delivery may be delayed by up to 3 days and referred to their T&Cs. Customer services used clearly pre-written text that they just dropped into their responses and never at any point did they say, i will go away and investigate what happened. They just pointed to their T&Cs. Horrible customer experience. I won't be using them again.”

Helpful Report

Posted 1 year ago

Dear Richard, thank you so much for taking the time to provide us with your feedback about your experience with Haute Florist. We truly appreciate hearing from our customers and your input is valuable to us. We would like to sincerely apologise for the inconvenience caused when your flowers were not delivered as expected and for the lack of communication regarding the delay. We understand how frustrating this must have been for you, and we apologise for any confusion or disappointment it may have caused. We are truly sorry for the unsatisfactory customer service experience you encountered when you reached out to us. Our aim is to provide individualized and attentive support to our customers, and we apologise if our responses did not reflect that during your interaction. Your feedback has been duly noted, and we will thoroughly investigate the matter to ensure such incidents do not happen again. Thank you again for sharing your concerns with us. We value your feedback and hope to have the chance to serve you better in the future. Warm regards, Katie

Posted 1 year ago

“They sent a completely different bouquet to what ordered . Very disappointed with the service. They sent bright coloured flowers to a bereaved family. Very bad ! Their response was bad too !”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us at Haute Florist. We truly appreciate your feedback. We are very sorry for any disappointment caused on this occasion. We understand this and your frustration when you received a different bouquet than what you had ordered. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Once again, we sincerely apologize for any inconvenience caused and thank you for bringing this matter to our attention. Warm regards, Katie

Posted 1 year ago

“Ordered a Letterbox arrangement. Order came with a dead rose, two other roses and wilted filler greens. I contacted them twice and have had no response. I would warn anyone thinking of ordering them to look elsewhere.”

Helpful Report

Posted 1 year ago

Dear Jan, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We genuinely appreciate customers like you who let us know about their concerns. We would like to sincerely apologise for the unfortunate experience you had with your Letterbox arrangement. It is certainly not the kind of quality or service we aim to provide. We understand your disappointment with the dead rose, wilted filler greens, and lack of response from our team. We take these matters very seriously, and we are currently investigating what went wrong with your order and why our customer service did not respond promptly. Please accept our deepest apologies for any inconvenience caused. I ca see that a fresh bouquet has now been arranged for delivery. Best wishes, Katie

Posted 1 year ago

“I’d give them zero stars if I could. I ordered expensive flowers for the funeral of my uncle, along with a sympathy card (there’s a clue there; the flowers are for someone deceased .. oh, and they are to be delivered to a crematorium, second clue.) On the morning of the service, get this, I receive an email from Royal Mail crassly addressed to my late uncle, “Hi Michael Logan, we will deliver your package today between 1.03 and 3.03pm (the service was at 12!) We won’t need a signature. Not going to be in?” Imagine if this had been sent to his wife or children. Of course he won’t be in. He’s dead. You’re delivering a sympathy bouquet to a crematorium, morons. I know I shouldn’t be calling out Royal Mail; this is totally at the door of the clueless ‘artisans’ at Haute Flowers. I’m beyond incandescent. As for customer relations, their pathetic response is that they’re an online florist (their Google ads suggest otherwise) and to put the blame on Royal Mail. Disgusting in every respect.”

Helpful Report

Posted 1 year ago

Dear Nick, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and apologise for the unfortunate incidents that occurred. We completely understand your frustration regarding the email from Royal Mail, and we deeply apologise for the insensitive wording used. I can confirm that is sent from Royal Mail, not Haute Florist. We are unable to provide our customers with specific delivery times as we use a third party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Warm regards, Rosie

Posted 1 year ago

“Please avoid this company at all costs and or look at trust pilot. The customer service is appalling when dealing with late deliveries and I am still waiting for someone to contact me 5 days after a non delivery - staff are rude and dismissive and hide behind complicated explanations on terms and conditions and then they ignore emails. This is the worst experience of customer service I have ever experienced. This is not a luxury brand they advertise to be and complaints on quality of flowers and how they deal with late items breaches all trading standards. They will not refund or replace any missing orders and they ignore your mails and complaints as a strategy to avoid refunds or replacements . I hate to write bad reviews but felt compelled to do so after my own experience and also now after looking at trust pilot. This company has no integrity or customer service standards.”

Helpful Report

Posted 1 year ago

Dear Alison, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and it is through feedback like yours that we can improve our service. Firstly, we would like to sincerely apologise for the issues you faced with late deliveries and the lack of contact from our team. We understand how frustrating and disappointing this must have been for you. We are truly sorry for any inconvenience caused. I have located your order and can see that a fresh bouquet was arranged for delivery. Warm regards, Rosie

Posted 1 year ago

“I ordered flowers at 9 30 am fir next day delivery but late afternoon I got an email telling me the flowers I wanted were out of stock too lztevto order from another site , seriously nor impressed”

Helpful Report

Posted 1 year ago

Dear Melissa, Thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and apologise for the inconvenience caused. We understand that receiving an email late in the afternoon stating that the flowers you had ordered were out of stock must have been disappointing and frustrating. We sincerely apologise for this situation; it is not the level of service we strive to provide. We fully understand why you were unimpressed by this experience. Please accept our sincerest apologies once again, and we truly appreciate your feedback. Warm regards, Katie

Posted 1 year ago

“Pictures are decieving! Ordered the roses hat box flowers and they have come much smaller than the picture advertised. Ordered that add on candle too which is finger size. No measurements listed on the site. A few roses came with defects. Disappointed. I’ve emailed them, let’s see what the outcome is.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback on your recent experience with Haute Florist. We truly appreciate your honest review and apologise for the issues you encountered. We understand your disappointment regarding the size of the roses hat box and the add-on candle. We apologise for any confusion caused by the lack of measurements listed on our website. We strive to accurately showcase our products and will certainly consider your feedback to improve our descriptions. Thank you once again for sharing your feedback. Your input is invaluable to us as we continually strive to enhance our products and services. Best wishes, Katie

Posted 1 year ago

“Worst experience of gifting flowers to a friend I have ever had. Very poor service. Chose Haute because the images showcased beautiful arrangements that suited the recipient over a local florist- I will never make this mistake again and urge to think twice before using Haute, especially if buying for others to bring joy. I collected money from colleagues to celebrate for a friend who had had a lengthy and difficult house move. I was entrusted to choose wisely and unfortunately I did not. I had ordered a next day Roma bouquet with an upgrade to a medium to match the image and it’s presentation. Granted, speedy delivery service but with no longevity as several of the flowers were brown on the end and their leaves wilted on arrival. The image showed a lot more volume of flowers than what arrived. My friend whatsapped to say Thankyou in a work colleagues group and I was privately sent messages of disappointment having spent £59 on the order with an addition of a vase - it looked cheap and was of disappointment to the people who had added to the collection. Having explained the above to customer services they acknowledged there had been an issue with their quality control and offered me a £15 coupon to spent with Haute which I declined because it would leave the recipient without a bouquet we intended for her. They replied offering a £15 refund which I declined also as it would still leave the recipient without the intended gift - all responses felt automated whether or not a human had written them it felt like personal circumstances were not considered and after declining a partial refund I suggested I would accept a full refund or a full new bouquet to the standard of the photo displayed and was given a passive aggressive response of - if you are unhappy you can take it further with your card company but please be aware we have the right to dispute the claim” very disappointed recipient, very disappointed team of colleagues and personally I am very upset I trusted you with my order intended to bring joy to my friend.”

Helpful Report

Posted 1 year ago

Thank you sincerely for taking the time to provide your feedback about your recent experience with Haute Florist. We truly appreciate your honesty and value your opinion. We would like to apologise for the poor service and disappointment you encountered. We understand the importance of selecting a perfect floral arrangement to bring joy to your friend and we deeply regret that we fell short of your expectations. We apologise for the issues with the bouquet you ordered, including the brown flowers and wilted leaves. This is certainly not the quality we strive to deliver. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 1 year ago

“Customer service were very little help when an order for a birthday present was received late and in poor condition. The flowers were 4 days in transit which meant they were well past their best by the time my Mom received them. Very very disappointed as these were sent as a special surprise as I could not be with my Mom for either Mother's Day or her Birthday. They arrived late and in 'past best' condition. I have ordered many bouquets from Haute previously and many to this same address, there has never been an issue before so excuses like we cannot guarantee delivery etc. don't really stand up. I will think twice before placing another delivery as this amount of time in transit is really not acceptable for fresh flowers at this cost!! I will consider going back to other companies who offer guaranteed next day delivery all the way from London to Scotland without issue from previous experiences.”

Helpful Report

Posted 1 year ago

“i complained about quality of bouquet received as several types of flowers contained within were deteriorating within 4 hours of receipt reply 1 - no issue just remove guard petals on roses reply 2 '' we acknowledge there is a slight quality issue'' when i rejected the derisory offer of money off next purchase reply 3- '' the bouquet is of good quality & matches your order'' a complete about turn!! they then refer me to my credit card company for a refund DO NOT USE THIS ONLINE FLORIST”

Helpful Report

Posted 1 year ago

“Daughter had bought me flowers for mother's day. I opened them once delivered and had to bin a rose as was all brown and off. Now 1 week later my flowers are ready for the bin. They have went all brown, lillies haven't even opened. Contacted Haute and their customer service is awful. I should have contacted them within 3 days, but this was no where on the packaging to state this. I thought l would have been able to nourish them back with water and the feed which they supplied. They have offered me a credit note for £10 but needless l wont be nor my daughter be ordering from this company. I have also checked Facebook and Trustpilot and seems like a lot of people have had issues with their flowers on mothers day. Company is awful definitely go elsewhere for flowers!!”

Helpful Report

Posted 1 year ago

Dear Maria, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Haute Florist. We sincerely apologise for the issues you encountered with the flowers you received from us. It is disappointing to hear that one of the roses was brown and off upon delivery and that your flowers did not last as they should have. We understand that this must have been a frustrating and inconvenient experience for you. I can confirm this has since been resolved with the customer directly. Best wishes, Katie

Posted 1 year ago

“Poor bouquet, flowers didn't last. Very overrated.. I will not be using these again”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback about your recent experience with Haute Florist. We sincerely appreciate customers like yourself who provide us with valuable insights on our service. Firstly, we would like to apologise for the disappointment caused by the poor quality of the bouquet and the fact that the flowers did not last. We understand how frustrating this must have been and we regret that it affected your overall impression of our service. If possible and not done already, please could you forward us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“I ordered flowers for my mother in law who is in a care home, for Mother’s Day …. Similar to other reviews, the flowers were sparse and the buds did not flower, they just dried up and died … contacted customer services who offered a £10 voucher… won’t be using it! These flowers were more expensive than the other big sties but thought I’d give them a try …. Never again! Do not order from this company!!!”

Helpful Report

Posted 1 year ago

Dear Norma, thank you so much for taking the time to share your feedback with us regarding your recent experience with Haute Florist. We truly appreciate your kind gesture and value your input. We want to sincerely apologise for the disappointment and frustration you experienced with the flowers you ordered for your mother-in-law on Mother's Day. We understand how important it is to make such occasions special, and we deeply regret that the flowers did not meet your expectations. We have taken note of your concerns about the sparse arrangement and the buds not blossoming properly. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“No flowers delivered. £55 out of pocket. No customer service. Couldn't find any contact phone number to speak to anyone. Feels like a scam.”

Helpful Report

Posted 1 year ago

Dear Rachel, thank you so much for taking the time to share your feedback regarding your experience with Haute Florist. We truly appreciate your honesty and for bringing these issues to our attention. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. I have located your order and can see that a fresh bouquet was arranged for delivery. Best wishes, Katie

Posted 1 year ago

“Ordered flowers for mothers day well in advance of the date. The company then emailed to say some of the information was missing. However this email was not from Haute florists but from prestige gifting with no reference to the flowers but asking for address details and went into my spam box so not recieved. As the flowers were not recieved by my mother on mother's day I contacted customer services who were helpful and advised I send them the details of which I did. I then recieved an email to say the flowers were now out of stock and to select a further bunch. I did this and the order was confirmed and they were to be delivered under their usual delivery terms. Still no flowers a week later. I will not be using this company again due to it being a very unreliable service. Very disappointed”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback on your experience with Haute Florist. We sincerely appreciate your kind gesture and value your input. We would like to extend our apologies for the delay in delivering the flowers to your mother on Mother's Day and for the subsequent miscommunication about the stock availability. We understand how important it is to celebrate such special occasions and we sincerely apologize for falling short of your expectations. Once again, we are truly sorry for the disappointment you experienced. If there's anything more we can do to rectify the situation or if you have any further concerns, please do not hesitate to reach out to our customer service team. Warm regards, Rosie

Posted 1 year ago

“I received a Mothers Day bouquet from my son and daughter in-law, on Friday 8th March. On the morning of the 10th (Mothers day), 2 of the 3 roses in the bouquet were dead. The rest of the flowers deteriorated within the next couple of days. I was very disappointed, I contacted Haute Florist with photos. I was told they would get back to me, not heard anything. Not very happy at all. Incidentally, the M&S flowers I received from my daughter, (on 9th March) are still doing well. Lesson to be learnt.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and we apologize for the disappointment you faced with your Mother's Day bouquet from Haute Florist. We are truly sorry to hear that two of the roses in the bouquet were already wilted on Mother's Day and that the rest of the flowers deteriorated over the following days. We understand how important it is for the flowers to last and bring joy for as long as possible. I can see that our customer service team did reply to your email asking for some photos of the bouquet. However, they did not receive a response. Warm regards, Tom

Posted 1 year ago

“I ordered flowers on their next day offer, these flowers were for a family member who is going through a really rough time , I paid £55 for flowers had order confirmation to say it would be delivered next day , they did not arrive , called their CS team who said in terms and conditions of the next day it says it could take up to 3 days !!! Total misrepresentation, they would not offer me a refund or any guarantee when they will arrive, refused me the right to speak to a manger … do not order from this company , trading standards will be contacted too…. disgraceful”

Helpful Report

Posted 1 year ago

Dear Joanne, Thank you so much for taking the time to provide us with your feedback about your experience with Haute Florist. We sincerely appreciate your honesty and your willingness to let us know how we can improve. We would like to apologise for the inconvenience you experienced regarding the delayed delivery of your ordered flowers. We completely understand how important these flowers were for your family member who is currently going through a difficult time, and we deeply regret that we were unable to meet your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“Misleading Advertising! The flowers received were sparse and in no way resembled the image advertised in quality or quantity of flowers, despite ordering the 'large' option. The complaint was managed by Prestige Gifting who I wasn't aware had any connection with Haute Florist and the 'Florist Manager' claims not to 'see any evident quality issue' but I've uploaded images for you to judge for yourselves. It's shame the images can't be attached to this review.”

Helpful Report

Posted 1 year ago

Dear Kate, thank you so much for taking the time to provide us with your feedback on your experience with Haute Florist. We truly appreciate your honesty and for bringing these issues to our attention. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best regards, Katie

Posted 1 year ago

“Mother’s Day flowers poor quality haven’t lasted roses browning, orchid withered and one missing. All other flowers have drooped died within 3 days.”

Helpful Report

Posted 1 year ago

Dear Emma, thank you so much for taking the time to provide us with your feedback on your recent Haute Florist experience. We genuinely appreciate your honesty and value your opinion. First and foremost, please accept our sincere apologies for the issues you encountered with the Mother's Day flowers you received. We are truly sorry to hear that the roses were browning, the orchid withered, and one flower was missing. It is clear that the overall quality did not meet your expectations, and we deeply regret any disappointment caused. We understand that receiving wilted and short-lived flowers is far from the experience we strive to provide. We would like to make it right for you and ensure your complete satisfaction. We kindly request that you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews