I ordered flowers on their next day offer, these flowers were for a family member who is going through a really rough time , I paid £55 for flowers had order confirmation to say it would be delivered next day , they did not arrive , called their CS team who said in terms and conditions of the next day it says it could take up to 3 days !!! Total misrepresentation, they would not offer me a refund or any guarantee when they will arrive, refused me the right to speak to a manger … do not order from this company , trading standards will be contacted too…. disgraceful