Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 2,075 Reviews

79 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 2,075 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

Write Your review

Tell us how Glow Green Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent costumer service, swift process, tidy Engenier work.”

Helpful Report

“Great company”

Helpful Report

“Contractor was excellent. Good service. Only let down by the Glow Green contact person leaving the company and we were not told, or given a new contact.”

Helpful Report

“Very clean and tidy”

Helpful Report

“Excellent service and very polite and knowledgeable engineer”

Helpful Report

“The plumber came on time explained what was happening throughout the day he was very polite the service was very good .”

Helpful Report

“Boiler very good , installation not so good ,”

Helpful Report

“First class from first enquire to boiler instalation,Jake andTop were excelent nothing was a bother to them,would have no hesitation recomending this company”

Helpful Report

“Overall the service and workmanship from Glow Green is excellent. The only thing that I would say is that one has to remember to book their annual service without any prompt from Glow Green themselves. Okay, so this may not necessarily be a problem for anyone who remembers to book, although if you do forget, there goes your warranty! Quality and efficiency of the actual engineers is really good.”

Helpful Report

“Very happy with the service”

Helpful Report

“Excellent service.”

Helpful Report

“Customer service and speed of response is not the best when they have won the order. In fairness contractor they utilised to install was very good. In fairness reasonable to deal with, but you will have to pester them.”

Helpful Report

“Solar PV installation still 1/2 done after 10 weeks! Ten weeks after my Solar PV installation was started, I’m still waiting for it to be finished. I have had many, many promises each of which have come to nought. I have lost several working days due to no-show of GlowGreen contractors. Again today I was let down for the fourth time recently without so much as a notification, that the company had told the fitter to go elsewhere. No explanation has been given and it was left to me to chase it and find out what was happening. No Response from GlowGreen. Getting to speak with anyone specific at GlowGreen seems to an impossible task. When I have been very persistent and waited on hold for very extended times, the person finally answering has taken details and promised callbacks which never materialised. Even the sales director fails to keep his promises and largely fails to respond to callback requests. I expected better! So 10 weeks in I have a 1/2 installed system which has been 2/3ds paid for and GlowGreen are showing no interest in completing the job. They will not respond to emails and calls get routed to someone incapable of making any difference. Since writing this review two months ago a set of contractors came out and managed to screw things up worse than ever. Since then I have been let down another three times when contractors don't arrive. I've lost track of the number of times this has gone wrong. What a total shower Glow Green are. I am now looking for legal advice and see if that wakes them up, but I seriously doubt it. Small claims court, here we come! Avoid the Months of stress and wasted time and look elsewhere. I would never touch this outfit or recommend them to anyone. Using Glow Green is possibly the worst decision of my life. Never before have I been messed about like this.”

Helpful Report

“please don't choose Glow green. Their engineers are unprofessional and their service is so poor. They are so rude too. This feedback is from my personal experience. They don't even care their existing customers.”

Helpful Report

“Glow Green have finally finished our solar panel installation. Contractors were great but Glow Green service is appalling. Customer service should be re-named customer disservice! Our UPVC window was damaged and their response was - go and buy a pot of paint! Horrendous response times until of course it is time for final payment. Would never use again.”

Helpful Report

“Boilers are reasonably priced but the finance options are very expensive. Installation was fine. That's about as good as it gets. I went through a very detailed call with their customer services team to get the most appropriate boiler for the needs of the house (large 4 bed with bathroom, en-suite, cloakroom and kitchen). I was promised that the boiler would be suitable and as there are four of us in the house that both showers could be used at once. At installation the children weren't old enough to use a shower so having both together wasn't tried initially. We found fairly shortly afterwards that as soon as another water source was used, pressure in either shower dropped and would end up freezing cold. We asked for a couple of visits to the property but they were cancelled due to lockdown. An initial complaint was raised in January this year but was dismissed out of hand by customer services and found myself stonewalled. I have now raised complaint again by going through Utility Warehouse and am still finding customer service poor. I received a voicemail from a complaints handler and promised emails but 8 days later I am still to have further contact. I have tried customer services to find out what is going on but waiting time is appalling and after three 20+ minutes attempts I have had to abandon each time.”

Helpful Report

“avoid I got a bad experience with them. they installed solar panels in my house on day 1 system is faulty. scaffolding is still on the front of my house after 2 months of installation... customer service does not exist. Don't waste your time and money on them...”

Helpful Report

“Everything appeared to go to plan until scaffolders cancelled then you email glow green no one gets back to you then the contractors cancelled 2 days before the job was to be done, emails no one came back to me, then they sent me an email saying the scaffolders would now attend 2 days later than planned and there would be two trucks of equipment to be delivered, I told them what’s the point if I don’t have a date for installation they cancelled the delivery. I then got an email from them with reference to the power grid wanting money off me so I could give them excess power, this should have been done prior to the first installation date. Then I was given a further date of installation 4 weeks late. Then they sent me an email saying I had to offload the trucks when it arrives and it would be a curb side delivery. I email and explained that I was recovering from a broken back and post surgery, and I would not be offloading a truck particularly when I’m paying them £15000 to do the job so I don’t have to. A further email ignored. Then when the delivery arrived panels were smashed again I sent emails and photos and again ignored. This was two full days before the installation. The installation contractor rang me asking if everything had arrived for the installation I explained about the panels, they point blank refused to attend. A further email was sent attached with photos and it was sent to as many of there employees I could find. Again ignored until I got a call from Adam who stated that the contractor had informed him panels had been smashed and he wanted photos and for me to explain how they smashed. At that point my head exploded. To sum up they only contact you for money. They don’t communicate they don’t care and the service is pants they are as useful as a chocolate fire guard.”

Helpful Report

“This company have taken money £1100 and failed to provide the product. They have promised a refund but it hasn't arrived and keeps being delayed. They don't respond to attempts at contact. I have even attempted to contact their CEO who ignores my pleas for help. Totally unethical and immoral. Please DO NOT use them. My bank are now handling this case and I am in the process of escalating my complaints with trading standards and the obudsman.”

Helpful Report

“Awful experience with this company, their rep Rebecca and engineer James. Our boiler had to be moved as it's old and regulations have changed since it was installed - fine. We were told if we did the works to drill through our work surfaces, move plugs etc, they'd do the work at an additional cost of £150. We had other companies go on site to quote and suggest a much easier solution, move it to the wall. I shared this with glowgreen along with the information from the engineer and it was confirmed fine, let's go ahead, that position will be an additional £300. I agreed and we planned an install date, only to be called and told actually, it's another £600. No justification. £600 is the cost I was quoted to move it to another room, not less than 1 m from where it is currently. The process has been so laborious that I'm going with a much more expensive provider and a better boiler as I don't trust this company to do a good job and the experience with the customer services representative has been painful beyond belief. I wouldn't recommend this company at all. Update: I was told my refund was processed and to wait 5 working days. No money arrived. I was then sent a note yesterday saying it had been processed and would arrive before the end of the day but nothing. We are trying to pay the other boiler company but glowgreen are holding our funds without any reason, claiming to have refunded us. I paid them on the 29th. Absolutely disgraceful company. I’ve read the other reviews on Trustpilot and it seems this is common.”

Helpful Report

Glow Green Ltd is rated 4.1 based on 2,075 reviews