Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.13

4.1 Rating 1,999 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.1

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Straightforward , good value , cheapest out if 4 quotes . Great installers . Used twice in 2 different homes both times had no problems and smooth transition and installation .”

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“Very happy with the boiler and service.”

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“This is the second time I have been asked for a review!!! As said before the work was excellent and the guy who did the work was very professional and courteous.”

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“Great boiler. Excellent service”

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“Great service before, during and after the installation of our new boiler. I will definitely consider using them again in the future.”

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“Second time that we have used Glowgreen, brilliant service, very reasonable and efficient Fitter’s.”

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“Enjoining So Far”

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“excellent service throughout. Professional and efficient.”

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“Worst experience- take your money & run”

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“Excellent service.”

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“Professional fast friendly company did a very good job would recommend them”

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“Overall a good service, however had a little difficulty on the first occasion where communication between glow green and myself was lacking as the engineer was ill and I wasn't told until I called glow green!!”

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“Very efficient and friendly servcie”

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“Avoid. Had a new bosch boiler installed November 2020 , already broken , have children and a pregnant wife due to deliver soon all what they can say is , we can issue a ticket and wait for a call . It is freezing and although under warranty still . Unprofessional, no support. I would never use their service if I hadn't paid and still under warranty.”

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“Customers receive emails from Glowgreen asking to write good reviews at trustpilot for CHANCES to win£200! MY REAL EXPERIENCE with Glowgreen: so far 3 REPAIRS in the first year! Avoid! (updated: glowgreen emailed its customers to write good reviews for chances to win £200 right after installation, THATS HOW YOU SEE it has 4 ★★★★STARS on this website, BUT YOU WILL EXPERIENCE KEEP COMING PROBLEMS WTHIN A YEAR AFTER PURCHASE...)  My experience with glowgreen: I purchased new vaillant boiler under glowgreen's package 2020.  The idea is new boiler can use for 10 to 15 years without much hassle, after all it’s £1,9000 we paid to Glowgreen. BUT since the purchase 2020, there have been THREE breakdowns. To be clear:  ★first thermostat and filter failure, used from May 2020-April 2021  ★second thermostat they changed and used from April2021-Oct2021  ★third thermostat?? Glowgreen asked to charge me £220 for replacing another thermostat! Though clearly it still under 2 years warranty, also clearly glowgreen's faulty product and poor service are against the Consumer Rights Act 2015, 15. Installation as part of conformity of the goods with the contract (1)Goods do not conform to a contract to supply goods if— (a)installation of the goods forms part of the contract, (b)the goods are installed by the trader or under the trader’s responsibility, and (c)the goods are installed incorrectly. (2)See section 19 for the effect of goods not conforming to the contract...   IF YOU RESPECT YOUR HARD EARNING MONEY, SINCERELY SUGGEST YOU TO AVOID GLOWGREEN!! updates: above 100% genuine review I previously posted on trustpilot had been deleted by the platform 4 times(which makes you wondered if there's any deals trustpilot runs with Glowgreen to get more 'good' reviews), hence I found this page to get my voice heard and also alarm other customers not fall into my same issues with this company.”

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“Unethical and lazy. I asked for a free, no obligation inspection from the GAS SAFE REGISTER - they will supply a free report in the next 30 days with photos. and in my case they found the minimum regulatory requirements were not met and will need rectified: a. The wrong flue had been fitted ("showed white") b. The flu was too close to an openable window. c. There was a problem with the soldering at the top of the boiler. d. The immersion switch electrics were not live. e. The old room thermostat is still in place and not working. f. The condensate was not insulated g. The condensate was not connected to a drain or suitable alternative (causing erosion to the bricks overtime) h. No log book was left after the installation. We are now involving out local MP. We contacted the manufacture Valliant who confirmed we will not be covered by a warranty due to the way the mis-sold boiler was incompetently fitted. Brands like Worcester bosch and Valliant should not be supporting this company. 1.Mis-sold product and incomplete installation. My property and usage is suited to a combi-boiler. This is what I asked for, all arranged over the phone and I was sent a combi-boiler. 2.When the Engineer came to install he said it "was going to be too much work" and I needed to change the boiler, and walked out. The boiler was exchanged and a different engineer came out and started work. 3.It turns out I still have a system boiler, I'm not a technical person but made it clear I needed to convert to a combi. 4. I live in a small terrace house, with an electric shower and for a variety of reasons a combi is perfect and a system boiler is uneconomical for my property. 5. I have now had 5 local independent boiler companies come out and 5/5 all said a combi would be ideal, without me saying a word! They will produce witness statements stating the detailed reasons why. 6. It turns out this company use contractors and the one who turned up wasn't in the mood to install and to the extra 1/2 days work for the required conversion, so went home and switched me, without telling me. 7.A year on no contact about servicing. 8. The wireless thermostat I paid for still not fitted. Stuck with my broken (uneconomical one) 9. Electrics to tank, not rectified, nor would it have been needed if a combi was fitted. 10. I have submitted a Subject Access Request and if it comes back as insufficient I will escalate with the ICO. 11. I'm going to contact trading standards with regards to being mis-sold a replacement system boiler over the required and requested combi (that they sent out the first time). 12. It is shocking that Utility Warehouse send these people out to their customers and the claim they are a green company. Whilst I was bluntly switched to a system boiler and now heating up a tank of water every day, which is placed in a cupboard without a door never mind insulation, wasting unneeded heat across the house and making my house uncomfortable. 13. Small Claims Proceedings will be initiated and all progress published online in an open letter to UW CEO on the way, watch this space and avoid this company! 14. I am in my 70's and feel this company treat me this way because of my age. 15. I'm lucky my children were able to point out to me that I didn't get what I was asked for. As when my son came to help me change the shower it turns out I now require an overpriced pump. Where as if I had been given the combi, I could have a shower from the (suitable and tested) mains pressure. 16. I have now need advised that my system was not powerflushed and no inhibitor was added. Which means the manufacturer will not help me going forward. AVOID THIS COMPANY AT ALL COST.”

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“Excellent service”

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“Very pleased with your service. Polite and efficient. I would thoroughly recommend you.”

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“Quickly replaced old boiler, very pleased with the service, would recommend”

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“installation was good it was the after sales service which was poor”

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Glow Green Ltd is rated 4.1 based on 1,999 reviews