Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,664 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,664 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

Write Your review

Tell us how Glotech Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service, on time, very knowledgeable, a great job done.”

Helpful Report

Posted 1 year ago

“Solved the problem but with the use of only two screws (not three) will have to see how long it lasts. Not cheap but cheaper than a new tumble dryer.”

Helpful Report

Posted 1 year ago

“Our freezer was making an incredibly loud noise so we booked a Globtech Repair. Their upfront fee sounds great - no hidden costs, however, apparently they can decide that they don't want to repair your freezer and keep the money. The engineer came out and was fantastic - very friendly and told us that the repair would be no problem and that the part would not be expensive -but that the office would have to order it - so I paid the one-off labour / call-out fee, happy in the certainty that it would soon be fixed and I would only have to pay for parts. A day or so later I received some missed calls and a text message (which irritated me as we live in an area with very poor reception and I had specifically requested contact by email). The text informed me that they were "unable to continue the repair" with a technical reason given, which made no sense to me. I rang their office and the person on the phone also did not understand the reason why. He promised to find out why they were "unable to continue the repair" and ring me back - he never did. They also refused to give a refund. Now I do not even know whether to go with another company or not because I don't understand why they can't fix it!”

Helpful Report

Posted 1 year ago

“Extremely efficient, helpful and well priced!”

Helpful Report

Posted 1 year ago

“Easy to book, great availability and excellent service. I would definitely use Glotech again.”

Helpful Report

Posted 1 year ago

“There was only one labour charge the only extra was for a replacement part, the cost was told me before it was replaced. The engineers were smart and tidy workers and in good time.”

Helpful Report

Posted 1 year ago

“Engineer arrived on time. Replacement part was a genuine component (not a substitute make) Work was completed both professionally and in a timely fashion. A minor problem occured on test but the engineer had no problem rectifying this to our satisfaction.”

Helpful Report

Posted 1 year ago

“Very pleased with service called before arriving ...engineer very professional and fixed my fridge quickly ..thank you”

Helpful Report

Posted 1 year ago

“Their sales team overpromises and engineers on the ground underdeliver in a rigid inflexible way. I paid £195 for an engineer to come and tell me that the cost of the simple repair is higher than buying a new appliance. He was also supposed to do another job, but was running out of time and refused to handle the matter with the sales team over the phone. I will not be dealing with this company again.”

Helpful Report

Posted 1 year ago

“Engineer who came to assess my washing machine was very polite and helpful. Only took a couple of minutes to discover the problem. The reason I didn't go ahead with getting it fixed was the quote was expensive and I have ordered a new machine for only a little more than it was for my old machine to be repaired.”

Helpful Report

Posted 1 year ago

“If I could select 0 stars I would Have just forked out £100 call out fee for our drinks fridge Engineer said if needs re-gassing Company have just called to say they have no one in our area to perform the repair and they don’t know when they will. We live in Maidenhead and this is a firm that advertise repairs in Maidenhead and Cookham… They now want to close the job Beyond disgusted AVOID AT ALL COSTS”

Helpful Report

Posted 1 year ago

“We had a friendly efficient repair man We were kept up to date with his eta”

Helpful Report

Posted 1 year ago

“One star as repair wasn’t completed. Overall poor customer service. No attempt or inclination to fix outside of ordering a replacement part, which wasn’t available. So money wasted as I still have to fix. Will never use again.”

Helpful Report

Posted 1 year ago

“Effortless booking process. Next day attendance. Parts already on van. Swiftly completed.”

Helpful Report

Posted 1 year ago

“Efficient, effective personal service.”

Helpful Report

Posted 1 year ago

“All sorted really quickly, great service”

Helpful Report

Posted 1 year ago

“Very disappointed was told that better to buy a new tumble dryer with you than repair as would cost approx £200 to repair we subsequently found out machine still in warranty so the warranty company came and repaired saying the part only costs about £20 and the machine only 6 months old. we then got loads of calls from your sales team. would not use you again i'm afraid too quick to right the tumble dryer off and the call out fee was expensive considering the engineer was with me less than half an hour.”

Helpful Report

Posted 1 year ago

“A friendly and professional job well done.”

Helpful Report

Posted 1 year ago

“In May 2023, I had an engineer come to fix a dish washer at a children's nursery and he didn't have the part to fix it. He informed me he would order the part and return. I then sent several emails asking when I would see him again and received not response at all. In August, after yet another email, I finally received a call from someone. The person offered no apology, she indicated she doesn't know about the particular job as there are no notes and so it wasn't her fault, no apology, constantly interrupted me, seemed bored and annoyed that I would ask why it has taken so long and why I have been ignored. Just answering I don't know, with a I don't care tone in her voice, along with an element of sarcasm. What a terrible experience and waste of money and time.”

Helpful Report

Posted 1 year ago

“Glotech were pleasant and efficient on the phone when I contacted them and made a point of not pressurising me to accept their quote. I was pleased to be given a morning or afternoon slot which was then narrowed to two hours on the day. The engineer was pleasant and clearly showed me what to do to deal with the problem in future.”

Helpful Report

Posted 1 year ago

Glotech Repairs is rated 4.2 based on 4,664 reviews