1. Having first booked the repair, I was then badgered (phoned very often (6 times)) in order to take the payment for the repair, even though I was going to pay the engineer once the repairs had been completed. 2. The technician arrived on the day of the repair and was in a desperate rush to leave. He promptly diagnosed the problem and informed me what the solution was. 3. We then (together) moved various bits to reconfigure the AEG hob. 4. The right thing to do once repaired would have been to stay and make sure the whole system was working and the fault didn’t reoccur. 5. This didn’t happen. The technician (who was actually a really nice guy), promptly made me pay and then left. 6. NEEDLESS TO SAY THE PROBLEM HASN’T BEEN FIXED 7. I’ve called Glotech and they’re going to send another technician - but that technician isn’t coming for another 8days. That means we’re without a working job for another 8days!