Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.15

4.2 Rating 4,665 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.2

Based on 4,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

Write Your review

Tell us how Glotech Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Alex was very thorough and honest. Gave good advise for a replacement dishwasher.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Glotech Repairs! We are so happy to hear that Alex was able to be thorough and honest with you in providing advice for a replacement dishwasher. We really appreciate your feedback!

Posted 1 year ago

“I paid £87 for an engineer to come round and tell me my wine cooler was broken!!! I already knew that, that’s why I called you. Then I’m told it can’t be fixed. Surely the engineer knows that the parts are discontinued before he arrives!!!”

Helpful Report

Posted 1 year ago

“Punctual and efficient. Keeping me informed about the repair and the general state of the appliance which was not what I expected. Unfortunately things don't last forever!9”

Helpful Report

Posted 1 year ago

Thank you, Colin, for giving Glotech Repairs a 4 star rating. We're glad to hear that the repair went smoothly and that our punctual and efficient service kept you informed. We apologize that the appliance didn't last as long as you expected - it can be disappointing when things don't last forever. Thank you again for your kind rating.

Posted 1 year ago

“I have had a very bad experience with Glotech. I first contacted them at the end of May. Eventually after various problems, they arranged to come and repair the washing machine on Wednesday 28th June. On Monday 26th June they called to say that the part had not been ordered and that it might not arrive in time. On Tuesday I called, as I have a complicated schedule, to be told that Glotech would arrive and that the part was there. On Wednesday they called in the morning to say that the part had not arrived and could they come on Monday 3rd July between 8:00 and 1:00. This was a difficult day for me as I had various tradesmen coming at different times. However I agreed. On Monday I called to find out what time they might come. They said sometime between 11:30 and 12:00. At 12:00 I went to the empty flat where the repair was to be carried out. I had to sit on the floor as there was no furniture. I waited till 1:00 and was told that they would arrive at 1:30. At 1:30 I telephoned to be told that they would be there at 2:00. At this point I cancelled because I needed to be at home. I asked for my money back. So far I have not received the money or even an apology.”

Helpful Report

Posted 1 year ago

“Alex was brilliant. Very helpful and polite”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of Glotech Repairs! We are really proud of our team of engineers and this feedback will be passed to Alex. We appreciate your kind words and it helps us to be motivated the customer service from engineers and the office. Thanks again!

Posted 1 year ago

“Lovely chap: Alex Quick, efficient, tidy and knowledgeable. Made our 20 year old built in microwave perform better than new. Saved me a new kitchen. We will make you a go to supplier for all of our repair needs. Roger Walker Conigree Bredon”

Helpful Report

Posted 1 year ago

Thank you so much Roger for your excellent 5-star rating of Glotech Repairs! We are very pleased to hear that Alex provided you with a quick and efficient service, and that he was able to repair your 20 year old built-in microwave and make it perform better than new! this is wonder news ...... we are delighted that you will now make us your go-to supplier for all of your repair needs. Thank you once again!

Posted 1 year ago

“The problem was diagnosed very quickly. The necessary part arrived in good time.Everything was done and dusted within a few days. The engineers were friendly and polite.”

Helpful Report

Posted 1 year ago

“Glotech repair engineer was extremely polite, efficient, and helpful. Would 100% recommend.”

Helpful Report

Posted 1 year ago

“Great service from Alex, super helpful and friendly”

Helpful Report

Posted 1 year ago

Thank you for the review its really appreciated by the team and will be passed to Alex.

Posted 1 year ago

“Very poor service, paid for repair in advance (unusual) - appliance not satisfactorily repaired after nearly 3 weeks of wrong part (or even no part) brought, appointments cancelled and changed by them (to our great inconvenience), emails and phone calls not promptly responded to, poor customer service. I've had to lose money and give up on them and find some else. Not sure about the 'family firm's claim either.”

Helpful Report

Posted 1 year ago

“Very pleased with the service from Gotech. Daniel, their highly experienced engineer, was excellent --- I was very pleased with the way he patiently explained my dishwasher problem and most importantly with the repair itself. Although I hope this doesn't happen ... I would certainly use Glotech for any other repairs!”

Helpful Report

Posted 1 year ago

“Prompt service really pleased engineer very competent and friendly”

Helpful Report

Posted 1 year ago

“I would l like to thank your Engineer Adam! He arrived on-time, as arranged and repaired my Fridge. He was also very helpful in offering advice when I asked questions. Excellent service. Thank you.”

Helpful Report

Posted 1 year ago

Thank you for the review for Adam, we are really proud of our team of engineers and the feedback is really appreciated.

Posted 1 year ago

“Very pleased the washing machine is no longer leaking. The engineer arrived promptly following his phone call. He was polite and tidy whilst doing the work..”

Helpful Report

Posted 1 year ago

“always reliable”

Helpful Report

Posted 1 year ago

“Paid the labour fee and technician arrived to instantly say there is nothing we can do. Made absolutely no effort and company Geotech who should now be called dimtech refuse to discuss any sort of refund. What made me even more upset was the attitude of the engineer who gleefully had to do no work but of course was paid.”

Helpful Report

Posted 1 year ago

“Well I am not 100% sure it’s fixed as I have been able to get it working on and off. I just got told it was fluff in the pump. I am concerned it will pack up again in a couple of weeks. What happens if it does? I was not paying almost £90 for a temporary fix ! ?”

Helpful Report

Posted 1 year ago

“Brilliant service”

Helpful Report

Posted 1 year ago

“Polite and efficient . A pleasure to have in my Home”

Helpful Report

Posted 1 year ago

“Easy to book, engineer came the next day diagnosed the fault. They ordered the spare part, came back and fitted a few days later. Good communication. Efficient and professional service.”

Helpful Report

Posted 1 year ago

Glotech Repairs is rated 4.2 based on 4,665 reviews