I am completely confused by the phone calls and emails I received. The job was done as my first email with you. However I was told that the credit card did not go through, The second time I was approached by you I elected to go for the dearer option of £129 as I had not been told that with the £89 I had to keep on paying every month. The second time I had an email from you to phone you as I was told that you had no idea as to why I had got in touch. Having decided to go for the dearer option I then find that the first charge of £89 has been taken from my account, which I had been told you could not take. I despair.