Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,832 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

Write Your review

Tell us how Homeprotect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“how can my price rise from £177 pm to a renewal of £476 no claims were made”

Helpful Report

Posted 3 years ago

Sorry to hear of your disappointment Vernon, we do try to offer the best prices available each year. If you could send your policy details to resolve@homeprotect.co.uk we could discuss if there are any changes that will help bring the price down. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“needed two phone calls,repeating same information.”

Helpful Report

Posted 3 years ago

Sorry to hear this! I hope we answered your queries for you. If you would like to speak to somebody please send your policy details to resolve@homeprotect.co.uk and I will ask somebody to contact you. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“ACOID!!! Incompetent and don’t deliver on promises - a miserable experience. I raised a claim for the first time having been insured with them for nearly 7 years and not once did they do what they said they were going to do. I had to constantly chase for updates, despite assurances that they would get back to me (which they never did) and the whole thing has dragged on and on. Customer Service is very polite but simply not able to do their job within their own target response times.”

Helpful Report

Posted 3 years ago

Really sorry to hear this Chris, please can you send your policy details to resolve@homeprotect.co.uk as we would like to investigate this further. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“I have been a policy holder with you for years. I have had problems with storm damage and each time I get fobbed off with some nonsense about the storm not being wet enough or the wind speed fast enough. Your claims handling makes me feel cheated. I only stay with you as your rates are cheap, presumably because you have such strong claim handling skills. As I have had to replace my roof at my own cost I shouldn’t have to make any more claims for storm damage and fingers crossed you will cover me if I have a claim in future, but I live in fear. I am far from being a satisfied customer.”

Helpful Report

Posted 3 years ago

Sorry to hear of your disappointment Chris that is never our intention. If you would like this investigated further please send your policy details to resolve@homeprotect.co,uk. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“AVOID-AVOID-AVOID-Terrible company, they have caused myself so much stress with all their lies. Said put contactor/builders out to my home with a surveyor which I did not see. They excused myself of false allegations and adviced me to stop making these. When I sent them emails of proof I received an email back - apologies for any confusion 🤷‍♀️. I still have a damaged roof to storm damage which I was covered for but they claimed it was not storm damage. AllTradesLtd builder/contactor and surveyor said no its not due to storm damage. THEY DID NOT ATTEND MY PROPERTY AND HAVE PROOF OF THIS😡. I Cannot let this go and will not let it go as I know I am in my rights with this claim. Nobody should have to go through the stress of any company ripping them off, they took my money monthly without fail.”

Helpful Report

Posted 3 years ago

Hi Lydia, Sorry to hear of your frustration. I can see you have received a Response letter from our complaints team if you are not happy with the response there are further steps for you to take which are detailed in the letter you have received. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“I would be nice to know what your paying insurance for. I.e key insurance. And no help during National lockdowns”

Helpful Report

Posted 3 years ago

Sorry to hear this Carl, please can you send your policy details to resolve@homeprotect.co.uk as we would like to put this right for you. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Took my deposit, then took full payment, no refund yet of my initial deposit despite Two e.mails. Quite disappointing service to be honest”

Helpful Report

Posted 3 years ago

Really sorry to hear this Alun, that is not how we like to operate. Please can you send your policy details to resolve@homeprotect.co.uk as we would like to put this right. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“I'm not a serial insurance claimer, in fact I can't remember the last time I did claim on my buildings insurance. Having said that at times there is a need to do so and having been insured by Home Protect for 2 years I called the claims helpline. They were only concerened with information that could invalidated my claim, did not request photo evidence of the damage or want to visit site. The true test of an insurance company is when a customer needs to claim for legitamate damage. If I could have given no stars I would have. My advice would to be read your documents very thoroughly. I will not be renewing.”

Helpful Report

Posted 3 years ago

Sorry to hear of your disappointment that is never our intention. Please can you send your policy details to resolve@homeprotect.co.uk as we would like to look into this for you. Angela at The HomeProtect Team.

Posted 3 years ago

“I find it very confusing that we have to remember to login to a site to find even our renewal details for house insurance. This makes it easy to make 2 mistakes. 1. Miss our renewal date 2. Make it virtually impossible to find policy details when you or your family need them 3. Think you haven’t got house insurance and pay twice. Why don’t,t you send an email that clearly states house insurance was purchased and the date it was. This would mean a simple email search would reassure you that your up to date. I have just spent an hour trawling through every record I can think of to find a record of my insurance. Even my bank debit payment doesn’t say clearly house insurance.”

Helpful Report

Posted 3 years ago

Sorry to hear of your frustration Simon. We do send your renewal documents via the post up to 30 days before your renewal date. If you would like your documents emailed to you please send your policy details to resolve@homeprotect.co.uk and I will action this for you. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Dreadful. Happy to take your money for years but make every effort to refuse a claim when it comes down to it.”

Helpful Report

Posted 3 years ago

Sorry to hear of your disappointment Mark, that is never our intention. Please can you send your policy details to resolve@homeprotect.co.uk so we can look into this. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“My experience with HomeProtect has been awful. I would highly recommend you look at reviews from customers that have unfortunately needed to actually make a claim with this company and have felt lied to and have been left with a disaster on their plate. HomeProtect policies are distrustful and they will try and obstruct your claim. Avoid wasting your money here at all costs and find another company pronto!”

Helpful Report

Posted 3 years ago

Were sorry to hear of your disappointment Emma it is never our intention. We try to be as clear as possible in our policy wording regarding what is and is not covered. Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“I cancelled my automatic renewal in July last year, the company failed to process this and took the money. You state calls are recorded but they are not on withheld number. This is the excuse and covid as to why u can't track the call. Do not trust this company”

Helpful Report

Posted 3 years ago

Sorry to hear of your disappointment Laura. Please can you send proof of cover elsewhere to resolve@homeprotect.co.uk and we can look at resolving this for you. Thanks Angela.

Posted 3 years ago

“No information about lost keys how can all keys be insured when. They only give you one fob”

Helpful Report

Posted 3 years ago

Sorry to hear this Albert. Please send your policy details to resolve@homeprotect.co.uk and I can look into this for you. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“No toilet for over 15 hours. A bath full of sewage and still not resolved. Constant phone calls and apologies but no resolution. Lost a days work today, absolutely disgraceful service. Stressed out beyond words. 😡😡😡😡😡”

Helpful Report

Posted 3 years ago

Really sorry to read of your disappointment Tara, that is never our intention. Please can you send your policy details to resolve@homeprotect.co.uk and ill make sure someone contacts you as soon as possible. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Had to make a claim for water leak from my boiler. And damage to the walls and ceiling . They told me they wouldn’t pay for a new boiler . Only pipping. They said I was only covered for £250 for water leaks and I was to pay the £500 excess 😡😡😡 I had to pay for the boiler myself and getting it fitted it cost me £850 they still haven’t gave me a penny. I will never take out insurance with this company again.”

Helpful Report

Posted 3 years ago

Sorry to hear of your disappointment, that is never our intention. Please can you send your policy details to resolve@homeprotect.co.uk and I can look into this for you. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“I have just emailed your sales dept. What renewal?? I've received no communication concerning renewal and my insurance has lapsed without me realising. Have you renewed without letting me know? If so, at what cost? Please get in touch on07971846801.”

Helpful Report

Posted 3 years ago

Really sorry to hear of your disappointment Anne. I have escalated this for someone to call you back. However in the meantime please can you send your policy details to resolve@homeprotect.co.uk so we can find you on our system. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Avoid! Wanted to cancel. Policy and the small print cancellation fees were almost the same amount as the full cost of policy! Wish had never had any dealings with them, customer service shocking - AVOID”

Helpful Report

Posted 3 years ago

“renewed policy without informing me and can't contact. double price of competitors as well. Avoid”

Helpful Report

Posted 3 years ago

Sorry to read of your disappointment, Id like to try and put this right. Please can you send your policy details to resolve@homeprotect.co.uk Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Done a video call claim on ceiling damage after water tank overflowed and left a meter square hole in it assessor done a video call and assessed the damage at £620 to repair less access of £500 for water damage leaving a grand sum of £120 no trades man would cross the doorstep for that amount needless to say I am not claiming I have been with Home Protect for a good few years but no more.”

Helpful Report

Posted 3 years ago

Sorry to hear we've disappointed you. Please can you email your policy details to us at: resolve@homeprotect.co.uk so we can look into this further. Kind regards, The HomeProtect team.

Posted 3 years ago

“I asked that my unoccupied home insurance policy be cancelled on 13th March when tenants moved in. The refund should be £335 and should have been in by now. It’s not. I emailed, wrote and had no response. I phoned and was told it would be dealt with within 3 to 5 working days from last Tuesday (having phoned the Saturday before) which would have been this Monday. I wish I had stuck with my previous insurer, Churchill. I unfortunately also took out landlords insurance with Home Protect from 13 March when the tenants went in for another £303. So now I have to spend time presumably going through the complaints procedure.”

Helpful Report

Posted 3 years ago

Sorry to hear this has happened! Please contact us directly with your policy reference number so that we can look into what has possibly gone wrong. Email: resolve@homeprotect.co.uk Regards, The HomeProtect team.

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,832 reviews