Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,763 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,763 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Informative website, had everything we needed to get home insurance.”

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Posted 3 years ago

“Very competitive prince for my insurance”

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Posted 3 years ago

“I was very pleased with the service I received when I insured with Home Protect. The young man I spoke with was pleasant and knowledgeable.”

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Posted 3 years ago

Lovely! This is what we like to hear Kathleen. Thank you for a 5 star review. Regards, The HomeProtect team

Posted 3 years ago

“Very easy, and when I went on a comparison website I found that Home Protect was the cheapest as well.”

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Posted 3 years ago

Great to hear! Welcome to HomeProtect Brian. Regards, The HomeProtect team

Posted 3 years ago

“I asked that my unoccupied home insurance policy be cancelled on 13th March when tenants moved in. The refund should be £335 and should have been in by now. It’s not. I emailed, wrote and had no response. I phoned and was told it would be dealt with within 3 to 5 working days from last Tuesday (having phoned the Saturday before) which would have been this Monday. I wish I had stuck with my previous insurer, Churchill. I unfortunately also took out landlords insurance with Home Protect from 13 March when the tenants went in for another £303. So now I have to spend time presumably going through the complaints procedure.”

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Posted 3 years ago

Sorry to hear this has happened! Please contact us directly with your policy reference number so that we can look into what has possibly gone wrong. Email: resolve@homeprotect.co.uk Regards, The HomeProtect team.

Posted 3 years ago

“New to buildings insurance, picked Hone Protect for claiming to provide the same cover as elsewhere for half the cost. Complete nightmare. Never, ever again. When my contents insurance came up fur renewal this year I shopped around- Hone Protect was again the cheapest at around half the price of all others. No chance. I renewed and stayed with my original contents insurer. I’d rather pay DOUBLE the monthly costs to know if I need to claim I won’t get the completely shameless avoidance tactics and bullying than pay half the cost for a con!”

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Posted 3 years ago

Sorry to hear we've disappointed you. It is never our intention to leave our customers feeling this way. Please send us your policy number and we will investigate this further for you. Email: resolve@homeprotect.co.uk Regards, The HomeProtect Team

Posted 3 years ago

“Easy enough to take out. Product looks good.”

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Posted 3 years ago

“Easy website to use, decent value and covers all parts of the UK which some other companies are strangely reluctant to do.”

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Posted 3 years ago

Great to hear! Thank you for 5 stars Peter. Regards, The HomeProtect Team

Posted 3 years ago

“Renewed policy as exactly what i wanted and very good price”

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Posted 3 years ago

“Easy to set up, customer services was fantastic. Cover very affordable”

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Posted 3 years ago

“Easy affordable and great coverage”

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Posted 3 years ago

“Great price and easy to sort. Can't fault the service”

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Posted 3 years ago

“To start with i must have spoken to six different people and all were very helpful and friendly and understanding. Your price was very competitive and also at the end gave a 10% discount.”

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Posted 3 years ago

“Not a "normal" home insurance policy (as we won't be moving there permanently until later this year), so a "holiday home" policy was helpfully suggested - at a better price than enyone else.”

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Posted 3 years ago

“Great price with great service. It was easy to set up and very happy.”

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Posted 3 years ago

“So far customer is good but I have not happen anything i don’t know in future”

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Posted 3 years ago

“The renewal quote was very good (not hiked up renewal prices like most insurance companies ) getting through to customer service was quick and easy , very operator was polite and understanding . Would definitely recommend this company .”

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Posted 3 years ago

“I had to phone 4 times to sort thing out. you will not answer my email I sent. If I could get a different insurance I would but as the properties if unoccupied I don't get a choices.”

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Posted 3 years ago

We are very sorry to hear about your experience. Please send us your policy number and we will investigate this further for you. Email: resolve@homeprotect.co.uk The HomeProtect Team

Posted 3 years ago

“Good price, easy to deal with, well chuffed!!!”

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Posted 3 years ago

Hi Vincent. Great to hear, we like to keep things nice and easy and do try and keep our prices competitive within the marketplace. Welcome to HomeProtect. Dee - HomeProtect team.

Posted 3 years ago

“I contacted Home protect because during lockdown our insured holiday home had not been visited for over 60 days. They said it was ok during lockdown. I give 5 stars for behaving sensibly in unprecedented times.”

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Posted 3 years ago

Great to hear this is your experience with us G C! Thank you for a 5 star review. Regards Dee, HomeProtect team.

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,763 reviews