“I got my breakdown cover from GoSkippy (who apparently use RAC, I found out later. I called the customer service for breakdown cover assistance and a woman called ‘Kay D’ who was hiding her last name and probably not even being honest about her name, took all my personal details and told me I need to call another number for breakdown cover as the number I called was for car insurance Why the hell did she take all my details when she knew I called in for breakdown cover and not car insurance.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you
“charged £35 administration fee to change my policy, which went up by about £12 overall, all well and good you say, however this fee was charged MONTHLY when I approached them to say they made a mistake and had in fact continued to take the one off administration charge, they stated no error had been made despite the fact that on the paperwork itself it was described as an administration fee. TOTAL SCAM DO NOT USE THIS COMPANY!!”
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding our charges. Please note that we do appreciate this type of feedback from our customers as it allows us to investigate these problems and we will take your feedback on board. We are always looking at ways to improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Trying to receive a quote to add someone on to my policy and apparently they can't offer me one and expect me to ring on a Sunday when the offices are closed, the portal is useless and I really wouldn't recommend going with goskippy, really disappointed on the customer service and the way it's presented.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“I’m here to share my painful experience with this insurance company. My insurance policy got cancelled due to they requested more document which I was not aware of it. The reason was I provided them of what they initially requested. Received 2 emails: one advising if any assistance required in case of accident or breakdown. The second one, acknowledging the receipt of documentation & requesting for more which was not written as the main statement and didn’t read the full content,
The policy only lasted for 27 days & I was asked to pay a total of £695. 16 .
I strongly feel this punishment is very unfair
I don’t recommend GoSkippy to anyone”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Your company is an absolute disgrace. Hidden fees, outrageous cancellation charges, and a complete lack of transparency. Charging customers £154 to cancel a policy is daylight robbery, and the way you sneak in additional charges is nothing short of unethical. Is this how you treat loyal customers? Shame on you for exploiting people with these shady practices. I’ll make sure everyone knows to avoid your services at all costs. #GoSkippyScam #TerribleService #CustomerExploitation”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“One of the worst insurance company
Customer service agent needs more knowledge about the product and they should explain there hidden charges while explaining the things over phone
They literally steal your money if you are not smart enough .”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“"Be Careful", Cancellation chargers applied even if you cancel next day. ( for policy staring next month). Before payment thay say full refund with in 14 days but they do charge cancelation fees .
Poor customer they don't know any policy or regulations. even they don't know there is a consumer act exist. ex. https://www.gov.uk/accepting-returns-and-giving-refunds You need to escellate to resolve it.
"NOTE:" Please see the screenshort the goskippy.com customer care said to me that I need to contact some 'Preimum Credit' company for thier payments which even more painfull.
I have resolved finally after escellation and too much time spent and unlikely recomment anyone. You migh buy cheap car insurnace and let see how you are able to claim when you really need.”
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding our charges. Please note that we do appreciate this type of feedback from our customers as it allows us to investigate these problems and we will take your feedback on board. We are always looking at ways to improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“I am extremely disappointed with the poor level of customer service I received. I canceled my policy on the 19th of November and spoke to a representative named "Sibu." He was completely unprofessional, unhelpful, and dishonest. His manager was no better, displaying the same level of incompetence and dishonesty.
During the call, I could hear the team laughing in the background while I was trying to explain my issue and request a cancellation of charges I shouldn't have to pay, as I was canceling my policy within the 31-day window. After nearly two hours of discussion, I was told I needed to pay £130 to settle everything. I repeatedly asked if this payment would resolve all issues, and I was assured on the recorded call that I would not be charged anything further.
Despite this, I received an email this morning demanding £210 more. This is a clear breach of the promises made to me during the call. The team’s behavior, especially from Sibu, Chimu, and their manager, was completely unprofessional and unacceptable.
I strongly advise others to avoid this company. If you ever need to cancel your policy, they will make it an unnecessarily difficult and frustrating experience, piling on unexpected charges and showing no regard for fairness or honesty. This is one of the most dishonest teams I have ever dealt with.”
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding our charges. Please note that we do appreciate this type of feedback from our customers as it allows us to investigate these problems and we will take your feedback on board. We are always looking at ways to improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Absolutely the worst company I have delt with. There is no communication with them only by email. All they have done is damand more money. It's cost us over double to cancel our car insurance policy. There professionalism is none existent. They are forceful and rude. Insisting that if we didn't pay immediately over the phone the bill they had emailed us 2days before, after paying " in full" all they original asked for to get out of there constant extra demanding emails, they would send debt collectors. They really are unbelievable....stay clear
If they contact us again I will be contacting my solicitor.”
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“I changed my car mid policy phoned to get my insurance changed the agent cancelled my policy then started my new one two days after the phone call therefore I didn't have insurance for two days bearing in mind I stay in Scotland I got my new car in England so had to arrange for a friend to put my old car on a trailer as I had no insurance. When I made the call fifty pounds was charged to change I had my new car a couple of days and waiting on paperwork to transfer private plates another phone call and a further fifty pounds which is unbelievable when it's only a few taps on a keyboard. I pay monthly payments and one month there was a UK problem with my bank so the direct debit didn't go through the next day I phoned and paid twenty five pounds added as it was late not my fault also on my credit file it shows as a missed payment which I remain there for a couple of years.”
for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
“Generally, if you have an accident and need to file a claim, it's a painful journey. Unfortunately, that's what happened to me and reporting the damage over the phone is a tragedy. The waiting time is 40 minutes and after connecting, it's passed on to someone else because it's not the right department. I reported the damage that wasn't my fault and I wanted to receive a claim from the other party. In this case, for a damaged mirror wing. It turned out that the person who caused the accident also had insurance with them, so I thought it would be possible to resolve it quickly. Unfortunately, the other party refused to admit to the accident, which extended the case by 3 months. After that period, I received information that I was not at fault for the accident and my NCB was untouched, but I didn't receive a single pound for the damage, because they described it as information and not a claim. They don't want to pay out the money from their own funds. That's why I recommend avoiding them as an insurer due to the mounting problems and lack of cooperation.”
for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
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