Gatwick Car & Van Rental Reviews

Name: Gatwick Car & Van Rental
Rating: 4.90

4.9 Rating 460 Reviews

98 %

of reviewers recommend Gatwick Car & Van Rental

Company Reviews

Metrics

4.9

Based on 460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service! They offer pick up option and rental prices are awesome comparing to other services in the airport. Definitely would use them again!”

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Posted 53 minutes ago

“I called in to Gatwick Car & Van Rental on the off chance they might have a van available. No problem! An almost brand new electric Transit was available right away. The staff were extremely friendly & the checkin process was fast & efficient. Within 10 minutes I was in my way. Good price too.”

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Posted 1 day ago

“Great service, very polite and welcoming. Van was perfect and the returns process was simple and quick. Thanks again guys”

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Posted 1 week ago

“Always,friendly polite and accommodating”

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Posted 2 weeks ago

“I make regular trips up to North Yorkshire to see my family and although I have a car, I prefer to rent a newer model with more comfort and better technology. I cannot recommend Gatwick Car and Van rental highly enough. The cars are always high quality, spotlessly clean and very affordable. Their customer service is excellent, they're extremely helpful and really friendly. One little touch that I'm always really grateful for, is that wherever possible, they upgrade me without any extra cost. I really wouldn't hire a car from any one else....they are the best car rental company by far.”

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Posted 2 weeks ago

“Have hired several times before, easy to book,getting confirmation email, as I work local to them ,I sorted all paperwork ( license check code and driving licence ) the week before hire, collected van at time selected and returned to them ,parking outside gate ,keys into keys are. Following day got confirmation email vehicle returned as I received it, diesel topped back to appropriate level. All in all ,happy to hire again when required”

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Posted 2 weeks ago

“They seem nice enough but they are a little incompetent. Be careful to check they have put any notes on their system plus be careful that they pay your deposit back to you promptly and properly. It seems their system is antiquated and a month after returning a car I am still awaiting the full refund of the deposit despite an email and two separate phone calls to them over the last few weeks.”

Helpful Report

Posted 1 month ago

Hello Gordon, Thank you for your review. We are sorry that you feel unhappy with our services and for any inconvenience it may have caused. At Gatwick Car & Van Rental, we pride ourselves on delivering a high quality rental process. When the vehicle was returned to us, we placed your deposit on a payment card listed on your profile having previously been used with us. Unfortunately, this was not the card the deposit came from. We have since reached out to apologise and resolve the issue. If you would like to discuss this further, please do not hesitate to contact us on: info@gatwickcarandvanrental.com. Kind regards, Gatwick Car & Van Rental

Posted 1 week ago

“I rented the van from you, returned the vehicle in perfect condition but someone called me 4 days later notifying me that the vehicle was damage with scratches, I do not agree with the dispute because I did not cause any danages and when I returned the vehicle to their office. The vehicle was checked and cleaned up by members of their staff but they said that I damaged the vehicle after 4 days in their procession. I will not return to this company again and the case will be in the hand of my solicitor”

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Posted 1 month ago

Hello Morakot, Thank you for your review. We are sorry that you feel unhappy with our service. We have a thorough inspection process at the end of each rental contract, however, due to the location of the damage, it was difficult for our team to identify during the initial inspection with you. Once we compared the vehicle to photos taken prior to the rental, we realised the issue and communicated this with you along with the images. We pride ourselves on our customer service and communication so if you would like to discuss this further, please do not hesitate to contact us on: info@gatwickcarandvanrental.com. Kind regards, Gatwick Car & Van Rental

Posted 1 week ago

“Gatwick van and hire is always our go to company for hiring vans. They are always clean and fully reliable. Staff are great too!”

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Posted 1 month ago

“It’s easy to book, the staff are really helpful and friendly and the vehicles are clean.”

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Posted 1 month ago

“Good communication. Excellent pick up and drop off arrangements. Clean, reliable vehicle. Will use them again.”

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Posted 1 month ago

“The service was impeccable… communication all the way to the van being deluvered …. . delivered on time at our home .. lovely clean van … great service 💯 would recommend and use again .. thank you guys 🙏”

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Posted 1 month ago

“I needed a van at short notice to move a family member, rang Gatwick Car & Van Rental they had the right size van already cleaned & fuelled to go for me, amazing service. The staff are great to deal with which made the process run smoothly will definitely use them again 100%.”

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Posted 1 month ago

“Great customer service. Car was clean and ready and the time booked. No complaints.”

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Posted 1 month ago

“Seamless booking experience, professional and friendly customer service, and I got a pretty new, clean electric van which was exactly what we needed that day. I’d highly recommend this company - this is what car rental should be like - and would use them again without hesitation. Thanks Raz and team!”

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Posted 1 month ago

“We have used them multiple times and they are always professional, accomodating, friendly. We have never had any issues with availablity, and the vehicles are always clean and well maintained. They are very good value for money for money. Highly recommend.”

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Posted 1 month ago

“A V O I D - utterly disgusting service from Adnan Usman when I recently visited to enquire about a 2 week hire for my family. Felt patronised and spoken to in condescending manner when asking what type of vehicles are available for rental and what collection arrangements can be made. Unsurprisingly the images on the website don’t remotely reflect those available in reality. Colleague smirking when I questioned collection option. Will happily take my business to a company where I am treated with some respect !!”

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Posted 1 month ago

Hello Stephen, Thank you for taking the time to leave a review. We are sorry to hear you feel unhappy with our services on this occasion. We pride ourselves on communication and customer service so it is disappointing to hear it didn't meet your expectations. If you would like to discuss this further, please do not hesitate to contact us on: info@gatwickcarandvanrental.com. Kind regards, Gatwick Car & Van Rental

Posted 1 week ago

“We come back to the UK regularly, 5-6 times per year. We always rent from Gatwick Car and Van rental. They are always helpful and friendly and there have never been any issues. The cars are good and reliable, as well as competitively priced.”

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Posted 1 month ago

“Always friendly and very obliging. I am a regular customer and wouldn’t hesitate to recommend”

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Posted 1 month ago

“We have used Gatwick Car and Van Rental for many years, and have been very satisfied with their service. The staff are very friendly and helpful, and punctual when collecting us from the airport. I would highly recommend them.”

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Posted 1 month ago

Gatwick Car & Van Rental is rated 4.9 based on 460 reviews