Gatwick Car & Van Rental Reviews

Name: Gatwick Car & Van Rental
Rating: 4.90

4.9 Rating 454 Reviews

98 %

of reviewers recommend Gatwick Car & Van Rental

Company Reviews

Metrics

4.9

Based on 454 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They seem nice enough but they are a little incompetent. Be careful to check they have put any notes on their system plus be careful that they pay your deposit back to you promptly and properly. It seems their system is antiquated and a month after returning a car I am still awaiting the full refund of the deposit despite an email and two separate phone calls to them over the last few weeks.”

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Posted 2 weeks ago

“I rented the van from you, returned the vehicle in perfect condition but someone called me 4 days later notifying me that the vehicle was damage with scratches, I do not agree with the dispute because I did not cause any danages and when I returned the vehicle to their office. The vehicle was checked and cleaned up by members of their staff but they said that I damaged the vehicle after 4 days in their procession. I will not return to this company again and the case will be in the hand of my solicitor”

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Posted 2 weeks ago

“Gatwick van and hire is always our go to company for hiring vans. They are always clean and fully reliable. Staff are great too!”

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Posted 2 weeks ago

“It’s easy to book, the staff are really helpful and friendly and the vehicles are clean.”

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Posted 2 weeks ago

“Good communication. Excellent pick up and drop off arrangements. Clean, reliable vehicle. Will use them again.”

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Posted 3 weeks ago

“The service was impeccable… communication all the way to the van being deluvered …. . delivered on time at our home .. lovely clean van … great service 💯 would recommend and use again .. thank you guys 🙏”

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Posted 3 weeks ago

“I needed a van at short notice to move a family member, rang Gatwick Car & Van Rental they had the right size van already cleaned & fuelled to go for me, amazing service. The staff are great to deal with which made the process run smoothly will definitely use them again 100%.”

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Posted 3 weeks ago

“Great customer service. Car was clean and ready and the time booked. No complaints.”

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Posted 3 weeks ago

“Seamless booking experience, professional and friendly customer service, and I got a pretty new, clean electric van which was exactly what we needed that day. I’d highly recommend this company - this is what car rental should be like - and would use them again without hesitation. Thanks Raz and team!”

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Posted 3 weeks ago

“We have used them multiple times and they are always professional, accomodating, friendly. We have never had any issues with availablity, and the vehicles are always clean and well maintained. They are very good value for money for money. Highly recommend.”

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Posted 3 weeks ago

“A V O I D - utterly disgusting service from Adnan Usman when I recently visited to enquire about a 2 week hire for my family. Felt patronised and spoken to in condescending manner when asking what type of vehicles are available for rental and what collection arrangements can be made. Unsurprisingly the images on the website don’t remotely reflect those available in reality. Colleague smirking when I questioned collection option. Will happily take my business to a company where I am treated with some respect !!”

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Posted 1 month ago

“We come back to the UK regularly, 5-6 times per year. We always rent from Gatwick Car and Van rental. They are always helpful and friendly and there have never been any issues. The cars are good and reliable, as well as competitively priced.”

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Posted 1 month ago

“Always friendly and very obliging. I am a regular customer and wouldn’t hesitate to recommend”

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Posted 1 month ago

“We have used Gatwick Car and Van Rental for many years, and have been very satisfied with their service. The staff are very friendly and helpful, and punctual when collecting us from the airport. I would highly recommend them.”

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Posted 1 month ago

“Great service friendly and helpful team”

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Posted 2 months ago

“Usual excellent service that I have come to expect from these guys. So accommodating. Car was excellent, I know I will be back again and again”

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Posted 2 months ago

“Good service. Friendly and helpful staff. Clean vehicle. And competative price.”

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Posted 2 months ago

“Gatwick Car & Rental set the standard which the competition need to take an example. There service is 5 star, I would recommend without hesitation.”

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Posted 2 months ago

“A warm welcome from reception when picking up the van. A fantastic new vehicle with more bells and whistles than my car. Very comfortable and easy to drive. They were just as friendly when returning the van. Thank you”

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Posted 2 months ago

“Excellent service.”

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Posted 2 months ago

Gatwick Car & Van Rental is rated 4.9 based on 454 reviews