Spaces Group Reviews

Name: Spaces Group
Address: Handel House, 95 High Street, Edgware, London Borough of Barnet
Rating: 4.72

4.7 Rating 184 Reviews

95 %

of reviewers recommend Spaces Group

Company Reviews

Metrics

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4.7

Based on 184 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Spaces Group 5 star review on 12th June 2024

Kerry N

Spaces Group 5 star review on 3rd October 2023

Mr Brian G

Spaces Group 5 star review on 27th June 2023

Andrew W

Anonymous

Anonymous // 01/01/2019

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“Met their expected start date and completed an excellent Garden Office on time using a skilled and polite crew.”

Helpful Report

“I contacted Garden spaces to design and build a bespoke garden studio. Pre-sales and initial experience was fine, but upon completion of the build, I had to call them back to adjust the door as it didn't close correctly (why did they do thorough checks before leaving?) Unfortunately after several years we've now noticed the studio appears to be sinking in one corner and also the movement has now prevented the doors from closing correctly, meaning the £20k+ studio is barely usable! Despite numerous attempts to contact them, they refuse to investigate the matter and no longer respond to our calls/emails. The one email we did receive was simply to point out their terms of conditions. Pay close attention to the small print: - the uPVC doors/windows warranty is only 1 year! You need to upgrade to aluminium to get any sort of useful warranty. - they have a generic disclaimer that any movement/subsidence is not their problem, even if the the ground screws they've specified + fitted aren't adequate or correctly sized for the weight of the studio and they take no account of ground conditions (eg clay soil vs loam soil) Please be wary of this company - do your research! It seems other people have had similar issues to myself but on a much larger scale (eg. google "annexespaces dispute") I intend on taking legal action, as Consumer Law takes precedence over unfair contracts. Will try to update the review in the future with my progress...”

Helpful Report

“The whole design and installation process went very smoothly, from Matt's careful measurement and advice to Ricky's speedy installation. One small electrical issue was quickly resolved after completion. Thank you.”

Spaces Group 5 star review on 2nd September 2022

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“Our tenant was extremely happy with the summerhouse with its design and workmanship.”

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“This company was a pleasure to deal with. The job started on the day they said it would and was completed within the time estimate. The team working on it was really diligent and tidy. Inevitably small issues crop up but the company was really serious about resolving things quickly and fairly. The room is great. It feels really comfortable and good quality”

Helpful Report

“Garden Spaces were thoroughly professional throughout the time of our build. Where build delays and issues occurred they were helpful and responsive to queries and notifications to the issues once notified. The build quality is excellent and the available options were made clear in the initial pitch, with the sales manager responsive to required changes before and during the build. The various build teams were very efficient and active in responding to questions during construction.”

Spaces Group 5 star review on 3rd July 2022

Helpful Report

“My experience with Garden Spaces has not been good. They do not accept their mistakes or honour their guarantees. My latest issue is that they tell me a bifold door that will not open is just a maintenance issue and whilst they will Help me with it they can do no more than get to me when they are “ passing “. This is after 5 years of trying to get them to fix it. It has never worked correctly. How can it be right that the bifold door won’t open has never opened properly and Garden spaces refuse to fix it ?”

Helpful Report

We have returned to Mr. Macdonald some time ago, and totally stripped back the cladding, re-applied cement particle boards, and then re-rendered the entire building with our much improved 3 layer render system. We have also refitted the bifolding doors, so they are working seamlessly. Unfortunately it took us longer than anticipated to effect these repairs/maintenance works mainly due to Covid pressures, even though they did not exceed allowances as detailed in NSBC guidelines or where outside of published warranty terms. Mr Macdonald promised to remove the negative Review if we under took these significant works but post completion he has subsequently reneged on his promise. I guess you just can't please all the people, all of the time - despite best intentions. We hope Mr Macdonald and his wife get years of enjoyment from their Garden Space. Roger Hedges Director

“What an amazing experience from start to finish. From the planning stage with their designer Caleb to the build with Jakob and his team to the constant and efficient dialogue with the project manager Jana, the service was amazing throughout. The build itself only just over 2 weeks from start to finish and we're very pleased with the final result. Any minor issues along the way were flagged immediately and resolved as quickly as possible. Even a minor issue with a piece of cladding a couple of months after completion was fixed as quickly as possible. Very highly recommended!”

Helpful Report

“Fantastic from start to finish. My designer (Matt) worked with me for months to design the building and was incredibly patient with all my questions and multiple changes. Everything was incredibly well planned and transparent. I was informed all the way through the process. When it came to build, the builders were again incredibly organised and helpful and respectful, but so fast! They put it up in a week, and that was during the winter storms! The building looks fantastic and is very practical. Its really warm and in the winter so I only need to put the heater on for about an hour a day. All the materials are top notch quality. They are not the cheapest company out there, but spending a little more for the service and quality is definitely worth it. Its important to point out the building has proper screwpile foundations and warranty, unlike many others on the market.”

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“Excellent service from start to finish. Very efficient. High quality and all achieved on time. Highly recommend”

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“Had an excellent experience with Garden Spaces. Was initially referred to them by an architect but from the first interaction, the service with excellent. Constantly available, updating us through the process etc. Project was finished on time and we are very happy with the results. Highly recommend”

Spaces Group 5 star review on 17th May 2022

Helpful Report

“We we’re very pleased with the initial installation but follow up support has been a pain - issues raised since the build has always taken a long time to resolve and we’re fundamental problems such as trims falling off, doors not closing etc . The initial ones reported after the build in 2014 have been rectified in 2015 but I have now been waiting since Apr 2019 for a subsidence issue and dangerous roof trims falling off … understand that covid hasn’t helped but this was reported way before covid. I started recieving admin responses from Jan this year assuring me it is being scheduled but I am still waiting! Not great after care…”

Helpful Report

“Garden studio built in 2017 - but the floor is now failing and needs major repairs and upgrading. First notified them about the problem in August 2021 and despite agreeing a compromise solution and shared costs re the guarantee/upgraded specification - (although I maintain that not enough care was taken with my requirements when originally commissioned) - I am finding it extremely difficult to get them to arrange a firm date to fix this problem. I was promised a return telephone call today - and of course it never came. It is a shame because the studio itself is good - but beware of ever having to get them to take their after care responsibilities seriously.”

Helpful Report

“Excellent plan, design and build process. Made things stress free until at the end of build we had a couple of minor issues and the communication and resolution could have been smoother. This is the only reason for not giving 5 stars as the garden room is exactly as desired.”

Helpful Report

Good morning Simon, Firstly thank you for your honest feedback. We take all comments in a positive light, and will certainly evaluate, review and learn any lessons from the minor issues that occurred at the end of the build. We will use these conclusions to assist in improving our performance moving forward for all our customers. Customer satisfaction is paramount to us as a company , and we always aspire to a '5 out of 5' in this regard. I'm sure you will get many years of enjoyment from your wonderful new Garden Space, and if we can be of further assistance moving forward, do just let us know. Best regards, Roger Hedges - Director

“Garden Spaces were fantastic. The team on site worked really hard, were so efficient and friendly. And the outhouse looks brilliant!”

Helpful Report

“Fantastic from start to finish. Excellent workmanship & very friendly team.”

Spaces Group 5 star review on 31st March 2022

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“Impresssive from start to finish. The designer soon understood what we were looking for, offering great suggestions and a comprehensive design with the quotation. On-site teams were professional, talented craftsmen who worked tirelessly and diligently. The Project Manager kept us informed and managed the detail of deliveries and minor changes. We are left with a high-quality garden office that really fits into our rural environment.”

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“We love our garden room more than we thought we would! It was stressful having it built as everything had to come through our small flat which became part of the building site. The team were hardworking and did an excellent job within 3 weeks. Amazing.”

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“Cannot rate the team highly enough. Especially the building team. Superb work, fast and efficient.”

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“Garden Spaces built my garden gym very quickly and very efficiently. It is small but houses a treadmill and a cross trainer with a bit of room for some kettle bells. I use it every morning and even during very cold days the small heater is enough to warm it to an ambient temperature. From the measuring up through to the build being completed all the team have been really helpful (including getting gold handles for the doors). My thanks to the team.”

Helpful Report

Spaces Group is rated 4.7 based on 184 reviews