GardenFurnitureCovers.com Reviews

Name: GardenFurnitureCovers.com
Address: Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon, Stratford upon Avon, Warwickshire
Rating: 4.62

4.6 Rating 7,096 Reviews

92 %

of reviewers recommend GardenFurnitureCovers.com

4.6

Based on 7,096 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon, Warwickshire
CV37 0RE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This review is the first correspondence I have had from you. No acceptance of order received, no order number, no delivery instructions. Received nothing, unacceptable.”

Helpful Report

Posted 3 years ago

“I bought a cube table patio cover in May 2020 from the deluxe range. (55 weeks ago) Yesterday having removed the cover since the October 2020 I discovered that it had become extremely brittle and started to rip in several places which in my hands. I've contacted Garden Furniture who are unable or unwillong to help as it is out of Warranty by 3 weeks! The damage to the cover hasn't occurred in the last 3 weeks. My advice is to buy elsewhere or buy the cheaper plastic option with a view to replacing it annually. This is not a quality product as described but more of a consumable.”

Helpful Report

Posted 3 years ago

“After waiting over a week for my order, I still have not received it. Tried contacting After Sales by email and every time it says cannot send. Beginning to think this is a scam company.”

Helpful Report

Posted 3 years ago

“Product colour degrades in the sun, and tears easily, not as advertised . Didn't last. Customer services are also awful, fishing for an excuse not to warrant an expensive product. Get your covers elsewhere.”

Helpful Report

Posted 3 years ago

“I received conformation of my order via email. The money went out of my bank account the day after my order. It has now been 20 days since my order & I have not received my purchase. There is no expected delivery date & no way of tracking my order. This morning I am now on my 4th phone call to the company & have just spoken to a member of staff. The other phone call were not answered. I have now got a delivery date & expressed my concerns of lack of communication. Ability to track an order is a basic request from myself as a consumer.”

Helpful Report

Posted 3 years ago

“Disappointed after one year of use. Bench cover badly faded and outer material degraded on both ends of arm rest and back uprights, causing tears. Customer service blamed pooling of water which was impossible in the areas where the tears were. It survived barely a year although purchased at the end of 2019 it only came out of the packet in June 2020 as the bench had wintered in the shed. I have purchased a replacement elsewhere. It is not often that I write a one star review.”

Helpful Report

Posted 3 years ago

“Very poor, I ordered an table cover 3 weeks ago and still have not received it.”

Helpful Report

Posted 3 years ago

“We still haven’t received our order! Which was ordered and paid for on 11.11.2020. Terrible service”

Helpful Report

Posted 4 years ago

Hi Roger, We would appreciate it if you would contact our Customer Service Department at help@sixty.co.uk.

Posted 4 years ago

“Not arrived”

Helpful Report

Posted 4 years ago

“I have not yet received my order. It is now 09/12/2020 and there has been no communication from the company regarding delays or delivery. Payment has been taken. Alison Roberts-Pagent”

Helpful Report

Posted 4 years ago

“I ordered two bench covers at the same time a couple of weeks ago. One arrived but the other did not. I have now received an Email from DPD stating that the one that did not arrive was because of ‘lack of complete address information’. I have tried to contact DPD by Email, but without success. The Email from them informs me that I could collect it from their depot in London, but this is totally inappropriate, otherwise they will return it to sender.”

Helpful Report

Posted 4 years ago

“They sent entirely the wrong item (a 4 seater and rectangular table patio set cover instead of a 2 seater bench cover, which is the item shown on the Review page). On my informing them of this (attaching a copy of the email acknowledgment of the original order with precise details (product description and code, and price) they insisted that I had to pack and label the incorrect item selecting an initial (not specified) for identification by the driver and that I needed to be at home from 9am to 5pm for their courier to arrive as a smaller time slot could not / would not be provided. They said that once received the goods back, they would THEN despatch the correct item. This meant a delay of some 5 to 6 days when I had selected them becasue of the guarantee of overnight delivery). Someone else then contacted me stating they could not process matters until I provided the make, model and order number (she had clearly not bothered to open the attached email where all this information was recorded. They were entirely unrepentent and kept thanking me for my patience - which was now at a very short premium. They have no sense of customer satisfication or contractual obligations. I would NEVER use them again and in fact managed to purchase the identical item at £3 less than their 'Black Friday' price, from a local garden centre which probably has much higher overheads and less pull on the market than this particular online retailer. THe product is good quality but .... DO NOT BUY FROM THEM”

Helpful Report

Posted 4 years ago

“Ordered and paid for cube garden furniture cover. Had delivered a garden heater cover. Tried to contact your office by telephone .....cut off twice. On third attempt spoke to your representative who confirmed I had ordered correctly..apologised for error and has arranged for collection of incorrect item, but apparently I have to wait until you have received this back from your carrier b/4 my order can be despatched..Bad show!!!”

Helpful Report

Posted 4 years ago

“Sent different item than ordered with no ecplanation. Returning for a refund.”

Helpful Report

Posted 4 years ago

“Sent different item than ordered with no ecplanation. Returning for a refund.”

Helpful Report

Posted 4 years ago

“Buyer beware !!! Dont buy you garden furniture covers from here. We tried ours for winter and there not waterproof when it clearly states on there website they are. We Tried to get a refund as they might as well have been in the open rain. The company didn’t respond. So I went to PayPal only to be told that the covers were near enough as described. This is appalling. Even worse as I bought 2 so it cost me about £140 for a product that doesnt do the job. I will never buy from this company again.”

Helpful Report

Posted 4 years ago

“Really disappointed. Bought a large cover for garden furniture in June. 5 months later and only 1 month into winter and it has already ripped completely along two different seams and is only fit for the bin. Dreadful quality - would never have bought it if I had know it would only survive a few weeks of winter !”

Helpful Report

Posted 4 years ago

“A month on and I'm still waiting for my delivery despite chasers”

Helpful Report

Posted 4 years ago

“Order was placed online. Week later still not received. Phone line not answered so sent an email. Answered very quick only to find item was not in stock and no idea when it would come in so had to cancel order. Then had to wait another 4 days before refund was issued. Why was order taken and payment taken when there was no chance of getting it and when would I have received my refund if I hadn't contact them.”

Helpful Report

Posted 4 years ago

“Delivered on time and precise what we wanted. Good quality.”

Helpful Report

Posted 4 years ago

GardenFurnitureCovers.com is rated 4.6 based on 7,096 reviews