They sent entirely the wrong item (a 4 seater and rectangular table patio set cover instead of a 2 seater bench cover, which is the item shown on the Review page). On my informing them of this (attaching a copy of the email acknowledgment of the original order with precise details (product description and code, and price) they insisted that I had to pack and label the incorrect item selecting an initial (not specified) for identification by the driver and that I needed to be at home from 9am to 5pm for their courier to arrive as a smaller time slot could not / would not be provided. They said that once received the goods back, they would THEN despatch the correct item. This meant a delay of some 5 to 6 days when I had selected them becasue of the guarantee of overnight delivery). Someone else then contacted me stating they could not process matters until I provided the make, model and order number (she had clearly not bothered to open the attached email where all this information was recorded. They were entirely unrepentent and kept thanking me for my patience - which was now at a very short premium. They have no sense of customer satisfication or contractual obligations. I would NEVER use them again and in fact managed to purchase the identical item at £3 less than their 'Black Friday' price, from a local garden centre which probably has much higher overheads and less pull on the market than this particular online retailer. THe product is good quality but .... DO NOT BUY FROM THEM