Floom Reviews

Name: Floom
Rating: 4.37

4.4 Rating 21,265 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,265 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was spot on however I was slightly disappointed in the quality of the blooms and arrangement given the cost.”

Helpful Report

(Stem And Stem) - Posted 6 days ago

“There's a lot to like about Floom, quality flowers, fast delivery, friendly staff ... but I had to dock a couple of stars because it wasn't at all obvious that the arrangement would arrive without a container. I've never ordered flowers that came without a vase, and given the pricing I expected it. I'm sure there's an element of pilot error involved, but I'm a reasonably intelligent person with experinece in UX design, and this should be improved.”

Helpful Report

(Blossom Flower Shop) - Posted 3 weeks ago

Dear Gabriel, Thank you for taking the time to leave us a review. This is highly appreciated. We are glad to hear that you are happy with our products and services, overall. Your feedback is well noted and further action will be taken on our end to make sure that this kind of confusion will be avoided. We would love to welcome you back so we can make the things right for you. Warm wishes, Floom Team

Posted 3 weeks ago

“My order (a birthday gift) was delivered to the wrong address and by the time it was resent to the correct one the birthday had passed. This was disappointing but the customer service was reasonably good.”

Helpful Report

(Rachel Cho Floral Design) - Posted 1 month ago

Dear Mary, Thank you for taking the time to leave us a review. We can only apologise for the inconvenience caused by the delivery service on this order. We can assure you that this is not the level of service that we aim to provide and we would love to welcome you so we can make the things right for you. Warm wishes, Floom Team

Posted 1 month ago

“Not really very fresh flowers that we got.”

Helpful Report

(Gardenia Of London) - Posted 1 month ago

Dear Stanley, Thank you for taking the time to leave us review. We are sorry to hear that you were not happy with the quality of the flowers delivered. We have looked into our coversations had about this order but we could not see any contact from your side so we can get this resolved for you. We can assure you that this is not the level of service that we aim to provide and we would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 1 month ago

“Dear Floom, I used your flower delivery service twice. The first one was a success, good quality flowers delivered and received timely. My second experience was to same recipient on Valetine's Day of this year and, the delivery was very late. I put a notice asking delivery before 4:00 p.m. but, the actual delivery was at 7:30 p.m. The flowers were only received the next year from office of the gift recipient. You can ask for additional fees for short delivery notices but, you need to make the deliveries on time. Thank you.”

Helpful Report

(Tang Flowers) - Posted 1 month ago

Dear Nurset, Thank you for the time to leave us a review. We are so sorry for the inconvenience caused by having the order delivered later than 6 PM. Unfortunately, we can not gurantee an exact time for deliveries but we delivered our orders before 6 PM. We have looked into our communication history and we can not see any emails from you so could make the things up for you or investigate this further. We would love to welcome you back. Warm wishes, Floom Team

Posted 1 month ago

“I ordered flowers for my girlfriend the day before S. Valentines. Flowers and delivery were fine, it's a shame that the romantic message I wrote wasn't delivered. Instead, the bunch came with a blank card”

Helpful Report

(Bloomsbury Flowers) - Posted 1 month ago

Dear Tommaso, Thank you for sharing your feedback with us. We’re glad to hear that you were satisfied with the flowers and delivery, but we sincerely apologize for the oversight regarding your romantic message. We understand how important these sentiments are, especially on a special day like Valentine's. Your comments will help us improve our service moving forward. We would love the opportunity to make it right for you in the future. Warm wishes, Floom Team

Posted 1 month ago

“I was quite happy with the flowers as the recipient sent me a picture of it. However, i was disappointed with the service. Even though I had requested an earlier delivery as possible, it only arrived in the evening at close to end of your delivery day. I am very disappointed with this as it was the recipient’s special birthday and most of the day was gone for her to enjoy it. Luckily she received it before she went out for dinner and away for the weekend. I had ordered it 2 days ahead and contemplated whether to deliver one day ahead but then it is not on her birthday. Not very happy with the service is the answer.”

Helpful Report

(Lilac And Bloom) - Posted 2 months ago

Dear Karen, Thank you for taking the time to leave us a review. We are sorry to hear that you were not happy with the service. Unfortubately, we can not gurantee a specific time for delivery. Our orders are delivered between 10 AM and 6 PM. Warm wishes, Floom Team

Posted 2 months ago

“The flowers were overpriced and did not match the overly glamorous descriptions and pictures. The product quality fell short of expectations based on how it was advertised.”

Helpful Report

(Gardenia Of London) - Posted 2 months ago

Hello, Thank you for taking the time to leave us a review. We are so sorry to hear that you were unhappy with the flowers delivered. We could see that a complaint was sent but unfortunately, it was sent on the 5th of January and the order was delivered on the 23rd of December. Due to the perishable nature of the goods, we can not process a quality complaint after 72 hours from delivery. We would love to welcome you back and make things right for you. Warm wishes, Floom Team

Posted 2 months ago

“Beautiful flowers but smaller than expected”

Helpful Report

(Fani’s Florals) - Posted 2 months ago

Dear Sarvenaz, Thank you for adding your feedback for Floom! We do love to hear back from all our wonderful customers. We have reached out to you via email as we are keen to understand if we can address the size issue for your bouquet. We remain attentive to any comments or response. Many thanks, Floom, Support Team

Posted 2 months ago

“Nice flowers”

Helpful Report

(Windmill Flowers) - Posted 2 months ago

“Thanks for the opportunity of the next day delivery. It would be great to have a photo of a bouquet from the florist when it’s ready - given the flowers are replaced based on the season and the bouquet was quite different from the picture. Also, the bouquet was delivered to a neighbor, but there was no note about it. So we were confused and the addressee needed to look for the bouquet around, guessing where it can be.”

Helpful Report

(Bloomsbury Flowers) - Posted 5 months ago

Dear Tatiana, Thank you for taking the time to leave us a review and provide feedback. These are highly appreciated. We are sorry to hear about the confusion caused by the delivery. On the order, there was a note to leave the order in a safe place, and our partner florist considered it safer to leave the flowers with a neighbour. Of course, they should have advised you about this so you could be informed. We have chased this further on our end to make sure that further situations like this will be avoided. We hope that your recipient enjoys the flowers! We would love to have you back and to make things right for you. Warm wishes, Floom Team

Posted 5 months ago

“Very cute flowers and reactiver customer service! The delivery was done after 7 pm although we specified it was for a business, but the team was very respondent and rescheduled it quickly. Appreciate it !”

Helpful Report

(Padam) - Posted 5 months ago

Dear Ina, Thank you for your review. This is highly appreciated. We are sorry to hear about the delivery issue but glad to see that it was rectified on time. We hope your recipient enjoys the flowers! We are looking forward to welcoming you back soon! Warm wishes, Floom Team

Posted 5 months ago

“The quality of the flowers was amazing however the glass base we ordered with the flowers was omitted from the delivery. We were contacted by customer services lead and told her but nothing has happened since.”

Helpful Report

(Ode A La ROSE) - Posted 5 months ago

Dear Warren and Jane and GG, Thank you for your review and for highlighting the quality of our flowers. We sincerely apologize for the oversight regarding the glass base in your order. It's never our intention to leave any detail unaddressed, and I understand how frustrating this must be for you. Our customer service team strives to resolve such matters promptly, and I regret that you haven't received a follow-up yet. We appreciate your patience, and I encourage you to reach out once more to our customer service team so we can ensure this is rectified for you swiftly. Please email hello@floom.com. Your satisfaction is our priority, and we want to make this right. Best regards, Floom Team

Posted 5 months ago

“I ordered flowers for the hotel Reception. The courier didn't even call the person to inform him that the flowers were left for him, so the flowers have been standing uncollected for the second day.. I had to call and look for them myself.. Not a good experience...”

Helpful Report

Posted 5 months ago

Thank you for taking the time to review Floom! We understand your concerns regarding the delivery process and would like to provide some clarification on our procedures here in the UK. Our partner florists do not typically call recipients unless there are issues at the time of delivery. As your order was for a hotel reception with instructions to "Leave at reception," the delivery was completed as per your specified instructions. In such cases, the duty of care transfers to the reception team upon their acceptance of the delivery for a guest at their establishment.  We apologize if this process did not meet your expectations. Your feedback is invaluable, and we will consider ways to enhance our communication for similar situations in the future. We apologise for any inconvenience caused. Customer Support Team Floom

Posted 5 months ago

“fine, not as good as the photo”

Helpful Report

(Q Florist) - Posted 7 months ago

Dear Valued Customer,  Thank you for taking the time to share your review of your experience with Floom. We appreciate your feedback as it helps us improve our service. We are disappointed to learn that the flowers were not as expected. However, we noticed that we did not receive any communications from you prior to your review. As the delivery was completed on August 29th for the order number you provided, we were unable to address your concerns in a timely manner. At Floom, we strive to ensure customer satisfaction and would have appreciated the opportunity to resolve any issues you experienced with your order. We encourage our customers to reach out to us immediately if there are any problems with their orders, as this allows us to take prompt action. Many thanks!

Posted 7 months ago

“I ordered a same day bouquet. It was delivered on time however, the bouquet was not the same colours that were described. I ordered all whites/greens but it was delviered with whites and red.”

Helpful Report

(Flower Station) - Posted 7 months ago

Hello, Thank you so much for reviewing your experience with Floom. We are sorry to hear there were substitutions made to your chosen bouquet without any prior communication before delivery was made. We do ask our partner florists to inform us of any changes that need to be made due to stem availability so that we can manage this by keeping you informed of alternatives to be used. We do apologise that we did not receive any such notification. We are saddened to learn about the issue with your order via a review without a chance to put things right as soon as the delivery was received with a difference of colours. We do offer a “what you see, is what you get” ethos here at Floom and we are sorry to have let you down on this occasion.  On a positive note, we're pleased to hear that you appreciated the timely delivery of your same-day order. We strive to maintain this level of efficiency across all our services. Many thanks!

Posted 7 months ago

“Would of given higher review but I ordered a certain flower in a arraignment of flowers and they didn't put bird of paradise in it , which I was mainly ordering for that special flower as it was for my daughter in law for a special occasion ….”

Helpful Report

(Red Floral Architecture) - Posted 7 months ago

Hi Susan! Thank you so much for taking the time to write a review about your experience with Floom. We really appreciate your feedback and it means a lot to us. We're sorry to hear that a certain flower in the arrangement was missing and that it was an important stem symbolically for you. We're going to escalate this internally and examine what we can do in order to avoid this happening again. At Floom, customer satisfaction is our top priority, and we're constantly working towards making improvements to provide you with the best experience possible. Thank you for choosing Floom. We truly value your business. Warm regards, Team Floom

Posted 7 months ago

“Recipient disappointed with size of boquet.”

Helpful Report

(PM Flowers) - Posted 8 months ago

Dear Barbara, Thank you for taking the time to leave us a review. We are sorry to hear that your recipient was unhappy with the size of the bouquet. Please always reach out our customer service team to support@floom.com for any complaints that you have and they will be happy to assist you. We are looking forward to welcome you back and make the things right for you, in future. Warm wishes, Floom Team

Posted 8 months ago

“............”

Helpful Report

(Flowers Of The Valley) - Posted 9 months ago

Hello, Thank you for sharing your review, we really appreciate it. Warm wishes, Floom Team

Posted 9 months ago

“No flowe4s on the tree. Also why are you wanting to give me Euros for participating.. I'm in America.”

Helpful Report

(BloomsyBox) - Posted 9 months ago

Dear Wendy, Thank you so much for taking the time to share your feedback on Floom. We are sorry to hear that no flowers were on the tree you recently purchased. If you could send an email to support@floom.com with 3+ pictures of the tree, then we could look into this further for you. As our business is registered in the U.K. some bank institutions will charge you in pounds when purchasing from our website. If you ever need any assistance or have any questions in the future, please do not hesitate to reach out. Our dedicated support team is always here to help, and we are committed to ensuring your continued satisfaction with Floom. Warmest regards, The Floom Team

Posted 9 months ago

Floom is rated 4.4 based on 21,265 reviews