Floom Reviews

Name: Floom
Rating: 4.37

4.4 Rating 21,282 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,282 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

How were the flowers?

“Absolutely terrible. Quality and quantity on the image shown doesn’t reflect what was delivered. I wouldn’t use this lot again.”

Helpful Report

(F For Flower) - Posted 2 months ago

Dear Matt, Thank you for your feedback. We are truly sorry to hear that your order did not meet your expectations in terms of quality and quantity. This is certainly not the standard we strive for, and your experience is important to us. We can see that you haven't yet reached to us regarding your dissatisaction or alerted our Customer Support team of the issues you describe. Please do email us at support@floom.com so we can assist in rectifying the problems with your order. Warm wishes, Floom Team

Posted 2 months ago

How was the online check out process?

How was the delivery experience?

How were the flowers?

“Dear Floom, I used your flower delivery service twice. The first one was a success, good quality flowers delivered and received timely. My second experience was to same recipient on Valetine's Day of this year and, the delivery was very late. I put a notice asking delivery before 4:00 p.m. but, the actual delivery was at 7:30 p.m. The flowers were only received the next year from office of the gift recipient. You can ask for additional fees for short delivery notices but, you need to make the deliveries on time. Thank you.”

Helpful Report

(Tang Flowers) - Posted 2 months ago

Dear Nurset, Thank you for the time to leave us a review. We are so sorry for the inconvenience caused by having the order delivered later than 6 PM. Unfortunately, we can not gurantee an exact time for deliveries but we delivered our orders before 6 PM. We have looked into our communication history and we can not see any emails from you so could make the things up for you or investigate this further. We would love to welcome you back. Warm wishes, Floom Team

Posted 2 months ago

How were the flowers?

“Beautiful flowers! Always on time, fresh, great service!!”

Floom 5 star review on 24th February 2025

Helpful Report

(Flowers Of The Valley) - Posted 2 months ago

How was the delivery experience?

“Terrible. It took 3 days for them to agree/confirm that the order was never delivered and to state they will issue a full refund.”

Helpful Report

(D. Blooms) - Posted 2 months ago

Dear Olivia, Thank you for the time taken to leave us a review. Please accept our sincerest apologies for the inconvenience caused by the delay in communication and failed delivery. We would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 2 months ago

How was the online check out process?

How was the delivery experience?

How were the flowers?

“Flowers were dead within 2 days. (The ones in the special little plastic tubes)”

Helpful Report

(PM Flowers) - Posted 2 months ago

Dear Ronan, Thank you for taking the time to leave us a review. We are so sorry for the inconvenience caused by the poor quality of flowers delivered. Looking into our emails history, we could not see any complaints from your end to gie us the chance to investigate this further for you. We can assure you that this is not the level of service that we aim to provide. We would love to welcome you back so we can make the things right for you. Warm wishes, Floom Team

Posted 2 months ago

How was the online check out process?

How was the delivery experience?

How were the flowers?

“Excellent service”

Helpful Report

(F For Flower) - Posted 2 months ago

How was the online check out process?

How was the delivery experience?

How were the flowers?

“Delivery was great and on time, but the flowers were tiny and did not look anything like the photo at all. They were dying and small and looked pretty miserable. I’m not sure if this is because I ordered on valentines, but I would’ve rather not gotten anything if this was the standard.”

Helpful Report

Posted 2 months ago

Dear Sheena, Thank you for taking the time to leave us a review. We are sorry to hear that you are not happy with the flowers delivered. We have looked into your email history and unfortunately, we could not see any communication with us about this so we can get this sorted for you. We would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 2 months ago

How was the delivery experience?

How were the flowers?

“Floom ruined my Valentines Day gift for my girlfriend. I ordered a bouqet of flowers a week in advance, and less than 2 hours before they were supposed to be delivered ON VALENTINES DAY, they sent me an email that they could not process my order, and were issuing a refund/£20 voucher. I am in a different timezone, so I was asleep when the email was sent, and my partner spent all day waiting for her flowers that never arrived. When I contacted support and expressed my dissatisfacition with how Floom resolved the situation, I was given a generic, non-caring response that did not address any of the points I raised. They then ignored both of my follow up responses, and have left me on read with no resolution or even a reply. I tried to be reasonable, and told them I understand that incidents happen. However 2 hours notice cancellation on the most important day, with no room for adjustment or compensation is unacceptable. Then to ignore the person who you screwed over shows their lack of care. I would not recommend anyone order flowers from Floom, especially not for an important holiday.”

Helpful Report

(Flowers By Oz) - Posted 2 months ago

Dear Matthew, Thank you for taking the time to leave us a review. We can not apologies enough for the inconvenience caused by this. There was a system issue that caused this situation. We can assure you that this is not the level of service that we aim to provide and we would love to welcome you back to make the things right for you. Warm wishes, Floom Team

Posted 2 months ago

How was the online check out process?

How was the delivery experience?

How were the flowers?

“Great flowers and prompt delivery”

Helpful Report

(The Flower Shop Of Chicago) - Posted 2 months ago

How was the online check out process?

How was the delivery experience?

How were the flowers?

“Easy process and good product”

Helpful Report

(Verdure Floral Design) - Posted 2 months ago

How was the online check out process?

How was the delivery experience?

“Flowers were nowhere like the photo !”

Helpful Report

(Into The Meadow) - Posted 2 months ago

Dear Hans, Thank you for sharing your thoughts with us. We're very sorry to hear that the flowers you received did not match your expectations based on the photo. We strive to deliver blooms that reflect the quality and beauty showcased in our images, and it’s disappointing to learn we fell short this time. Your feedback is vital for us to improve our service, and we would appreciate any additional details you can provide if you can please email us with pictures of the flowers you received. We can then investgate the issues raised. Warm wishes, Floom Team

Posted 2 months ago

How was the online check out process?

How was the delivery experience?

How were the flowers?

“Not value for money. Spent nearly 100gbp on 12 long stem roses and what was delivered looked like it had been picked up from a garage on the way. Garage that only had one set of roses left. Unfortunately....not impressed”

Helpful Report

(Gardenia Of London) - Posted 2 months ago

Dear Mathew, Thank you for sharing your feedback with us. We are truly sorry to hear about your experience and that the blooms did not meet your expectations. This is certainly not the standard of quality we aspire to provide. Your concerns are important to us, and we appreciate you bringing this to our attention. We've escalated your comments to our Peformance Review team who will be looking into what happened here. Please do send us any pictures you took of the bouquet as this will help us in our investigation. Warm wishes, Floom Team

Posted 2 months ago

How was the online check out process?

How was the delivery experience?

How were the flowers?

“I ordered flowers for my girlfriend the day before S. Valentines. Flowers and delivery were fine, it's a shame that the romantic message I wrote wasn't delivered. Instead, the bunch came with a blank card”

Helpful Report

(Bloomsbury Flowers) - Posted 2 months ago

Dear Tommaso, Thank you for sharing your feedback with us. We’re glad to hear that you were satisfied with the flowers and delivery, but we sincerely apologize for the oversight regarding your romantic message. We understand how important these sentiments are, especially on a special day like Valentine's. Your comments will help us improve our service moving forward. We would love the opportunity to make it right for you in the future. Warm wishes, Floom Team

Posted 2 months ago

How was the online check out process?

How were the flowers?

“Everything went very smoothly and on time. So easy to put the order in. The whole process was easy. Which is just what we needed as we are ordering from Australia.”

Helpful Report

(F For Flower) - Posted 2 months ago

How was the online check out process?

How was the delivery experience?

How were the flowers?

“I live in oman and I always use the website to send flowers to my daughter in UK . Easy to order and a range of prices. Always delivers as agreed time”

Helpful Report

(Verdure Floral Design) - Posted 2 months ago

How was the online check out process?

How was the delivery experience?

How were the flowers?

“Flowers delivered are of a high quality, delivered bit later in the day (mid day) would of preferred early morning as valentine's day but understand was busy day, Asked to be left in safe place (out of sight) but was left on front door in full veiw luckily still there I arrived home from work”

Helpful Report

(Love And Blooms) - Posted 2 months ago

How was the online check out process?

How was the delivery experience?

How were the flowers?

“My wife loves the lilies.”

Helpful Report

(BloomsyBox) - Posted 2 months ago

How was the online check out process?

How was the delivery experience?

How were the flowers?

“I ordered flowers for my girlfriend, i clearly instructed where to leave them, after days of looking for them and taking ti floom they send a picture of where they left it, it was on the other side of the building, when we got the picture of the flowers (5 days after the delivery date) obviously the flowers werent there anymore”

Helpful Report

(Verdure Floral Design) - Posted 2 months ago

Dear Santiago, Thank you for taking the time to leave us a review. We are so sorry for the inconvenience caused by the delivery service. Searching the details of your order, we can see that there is an investigation undertaken for this. Our colleagues will get back to you with further updates as soon as possible. We can assure you that this is not the level of service that we aim to provide and we would love to welcome you back to make the things right for you. Warm wishes, Floom Team

Posted 2 months ago

“Flowers not delivered and no notification of it during the day.”

Helpful Report

(E And A Events Ltd) - Posted 2 months ago

Dear Hadrien, Thank you for getting back to us. We are so sorry to hear that the order was not delivered and there was no notification about this. Unfortunately, because of the high demand on the day, our partner florist missed to update us about the delivery. We can assure you that this is not the level of service that we aim to provide and we would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 2 months ago

How was the online check out process?

How was the delivery experience?

How were the flowers?

“Good order delivered next day late afternoon”

Helpful Report

(Monstera Floral Design) - Posted 2 months ago

Floom is rated 4.4 based on 21,282 reviews