Flexed Reviews

Name: Flexed
Rating: 4.81

4.8 Rating 1,002 Reviews

97 %

of reviewers recommend Flexed

4.8

Based on 1,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Flexed:

The traditional way of car ownership is changing. Why commit to something when you don't need to?

At Flexed, we offer a smarter alternative to your average car lease contract. Whereby our minimum lease period is 28 days! From then you have the power to return or swap your vehicle at any point without incurring any charges.

Simply log onto our website, choose from our incredible selection of cars ranging from economical city cars, family sized hatchbacks, large luxurious SUVs or even fire-breathing sports cars. There is enough choice to suit any type of driver for any type of occasion.

Once you’ve chosen your vehicle, speak to a member of our team who will then guide you through each step of our quick application process.

After all the initial checks are made, your online agreement will be ready to sign. Once that’s been done, you can be driving away in your new car less than 48 hours after your first contact!

Visit Website

Phone:

0800 311 8290

Email:

talk@flexed.co.uk

Location:

ALFIE's Barn, Wigginton Road, York
YO32 2RJ

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Flexed 5 star review on 8th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“gist: -they charge you for existing damage to the car -very expensive -initial staff interaction was nice -i would definitely not recommend to anyone lease reference#: TIM503 full review: PROs: -flexible. you can easily set the days for rental - but they charge you for the full month initially and promised a 'refund' for the unused days -good variety of vehicles to choose from -the staff I initially spoke to was nice: 1. Tom. he seemed very accommodating, helped me through the process, quick to respond, and even pushed for the vehicle delivery date to be earlier because we needed it. 2. Ken. he delivered the vehicle. he was nice and even told me to contact him if i have any questions about the vehicle. I even drove him to the train station. CONs: 1. very expensive. the list price of the car i chose is £455. but my initial payment ended up being £906£. thats double. -there is a "set up fee" which i don't understand what it is for. -delivery charge of £60 -insurance of £180 then at the end there is a "collection charge" of £183. why is that 3 times the price of delivery? 2. they delivered the car with soiled rear seats. the whole rear row was stained. with debris in the crevices and the seatbelt and seatbelt holders. this was acknowledged by the the delivery driver. 3. they charge you for existing damage to the car. at the end of the lease - they billed me for damages to the alloys and the soiled seats. its a good thing i took pictures of the damages to the car so i contested the claims. i even emailed in the beginning to express my disappointment about the soiled seats, and they replied to it - that to get it cleaned myself and they will supposedly refund the cost. i did get it cleaned but the stains were too much to get off by the detailer. 4. the air conditioning does not get cold. this summer gets pretty hot - but the AC does not work. this means the vehicle was not fully checked. i reported this and they told me they are accredited with kwik fit - but that means that is time i am without a car, getting the rental car fixed when i rented the car because i need a vehicle. 5. they do not accept credit cards. they ask for a direct deposit and bank transfer. which is very inconvenient and prone to scams and unsafe for your bank account. I was rushing to rent a car and did not have time to look around. I wish I had read the reviews online as I now see a lot of negative reviews with similar experiences as mine.”

Helpful Report

Posted 9 months ago

Hello Paolo, Thank you for taking the time to leave a detailed response regarding your recent experience with us. I am very sorry to learn that your off-hire experience does not match your initial experience when you ordered your vehicle and I have investigated each of highlighted points raised within your complaint. 1. Initial lease costs As we aim to be transparent with all our leases, all initial emails and phone calls will have outlined all ‘expected’ costs when ordering your vehicle. I can see that our email (sent 10th May, titled ‘Welcome to Flexed’) does include all delivery/collection costs, the initial administration fee as well as optional services including vehicle insurance. Our administration fee includes the set-up of your contract, issuing your lease documents, running a credit check, a driving license check and organising the logistics of your car. We are currently running a promotion where every new lease has a discounted delivery rate at £60 (incl. VAT) anywhere in the UK. However, any collection costs are charged at 89p+VAT per mile back to our office in York. The insurance product we offer is an optional service, for customers looking for ‘all-inclusive’ package as part of their rental. The insurance costs are determined by variable factors such as driver location, usage and type of vehicle which varies the cost between each customer. 2. Vehicle Condition We want our lease customers to enjoy using our service as well as all our vehicles, so we will always try to deliver our vehicles in a clean condition. So, I can assure you that soiled seats are not within our usual level of service and I can see my colleagues have tried to rectify this issue by offering a credit on your account to organise a vehicle detailing service. However, the charge for this should not have been passed you and I believe this has been raised in error. Finally, when vehicles are initially delivered to customers, we complete a VCR (vehicle condition report) which outlines any pre-existing damages to the vehicle. I can see that the damage was marked on your initial paperwork and as such, we’ve since cancelled any invoices raised in error. 3. Air Conditioning Before a customer receives their vehicle, it is subject to a fleet inspection, including the tyres, washing fluid, windscreen, and other safety features. When your car was being delivered to you, we did not have any reports about your vehicle's air conditioning. However, faults can occur by the time the car is delivered and as such we work with national partners (like Kwik-Fit) to resolve issues close to our customer’s home or work addresses. Typically a courtesy vehicle will be provided if a car needs to go in for repair under any warranty work. If this does not happen, we will try to organise another form of transportation through our rental network. 4. Payments All initial payments must be made by credit or debit card. On the odd exception we may accept a bank transfer, but customers will need to still supply card details to supplement their lease. Subsequent 28-day payments are taken by direct debit and are protected by the direct debit guarantee. Any refunds for ‘unused’ rentals are sent back to the same account. All of this was detailed during your initial credit check and application. I hope this has provided clarification to some of your highlighted points, but please feel free to reach out to me directly with any other queries and I will be more than happy to help. Kind Regards, Mark

Posted 9 months ago

“Love the car but it turned up with a faulty public charging cable so couldn’t charge it, when I called to report it I was told to take it to the nearest Jaguar dealer which was over an hour away, why wasn’t it checked before delivery?”

Helpful Report

Posted 2 years ago

Hi Andy, Thanks for taking the time to leave a review. We have looked into this issue for you and we apologise as certain processes were missed during the check-out of your vehicle. I believe we have been in contact however and the issue has been resolved and we have credited your account as a goodwill gesture. Should you require anything further, please do not hesitate to contact me directly. Kind Regards, Mark

Posted 2 years ago

“The car turned up with a large scratch down the side of it and when I brought this up with the team at Flexed I was told due to demand I would just have to get on with it as it’s only cosmetic. Terrible…”

Helpful Report

Posted 3 years ago

Hi Benjamin, Due to global supply issues affecting the production of new vehicles, the availability of new cars has been massively reduced. Under usual circumstances, we would have been able to provide an identical model to replace your vehicle prior to delivery. I can see from the photos submitted that the damage is cosmetic which the fleet team has approved to go out on rental and the damage has been recorded within your delivery sheet. However, if you'd like to perhaps swap into a different model or style of vehicle, we can organise that - I've sent you an email to organise that. Thanks, Mark

Posted 3 years ago

“I emailed a query from Cape Town, South Africa and subsequently called and was promised that my case would be taken up. The lady took my email address and I'm still waiting. I'm a British ex-pat wanting to hire a small car for over a month. I expected a better service.”

Helpful Report

Posted 3 years ago

Hello, I've had a look at the email associated with your review and I cannot find any records to show you have enquired. If your initial enquiry was made by email to our general enquiry address there have been a chance that this has gone into junk. Furthermore, I've checked with our call centre who manages the inbound calls and there have been no further records associated. If you'd like to get in touch with our local office directly, please call 01904 557 536 or alternatively please let me know which number/email address you'd like us to contact. Thanks, Mark

Posted 3 years ago

“I initially had a positive experience of flexed. Car was delivered and concept is great. Issues arose down the line. Emailed to arrange for return, no response. Called to arrange for return, no response. Called multiple times and was promised a call back-which didn't happen. Eventually got a return date for the vehicle, which was missed. Finally, the vehicle was returned. However I was then advised I should pay a significant sum for some very minor and small scratches /scuff of 1 tyre. The amounts are inordinate and completely disproportionate. Read their policy on wear and tear then do yourself a favour and avoid this company. Further, they operate under a different company named Auto horn. I know this because Auto horn made an unauthorised charge on my credit card! You do not need to be a lawyer to peruse the relevant legislation and work out this activity is illegal. So in summary a not very good company with murky corporate governance and dodgy business practices. I wish we had never used them and am not someone who hardly ever gives feedback however in this instance would encourage others to do their homework and avoid them.”

Helpful Report

Posted 3 years ago

Hello Alan, Thanks for the feedback regarding your recent experience with us. I've had a look at the issues raised and can see that collection was missed from a 3rd party supplier, which unfortunately is out of our control. However, I can see that our Fleet Manager has ensured that you will not be charged for the extra rental days and this has been reflected within your final statement. It isn't our standard practice to not respond to any queries, please could you tell me which email/phone you used so that I may investigate this further? To ensure we give a fair assessment to each leased vehicle being returned to us, we adhere to our governing body's (British Vehicle Leasing and Rental Association 'BVRLA') guidelines. A copy of which can be found here https://flexed.co.uk/members/ alongside our standard pricing matrix. Should you think this is an unfair assessment, we encourage you to speak with the BVRLA or ourselves directly and hopefully we could come to some form of resolution for you. Finally, trading names is a common business practice and Flexed is a trading/business name of Autohorn Fleet Services. Your signed lease agreement, terms and conditions and all emails between ourselves state this. Furthermore, it is listed against the FCA (Financial Conduct Authority) register: https://register.fca.org.uk/s/firm?id=001b000000kforhAAA. Should you have any further queries, please do not hesitate to contact me and I will gladly assist where I can. Kind Regards, Mark

Posted 3 years ago

“Outrageously expensive More than three times the cost of cover we chose Jokers”

Helpful Report

Posted 3 years ago

Hello, Thanks for your feedback regarding your insurance quote. There are several factors that influence the price of insurance and these include; driving history, address details and vehicle insurance group and value. Some insurers may deem certain aspects to be more at 'risk' which may impact the price of the policy and can (on occasion) be more than what you were expecting. However, we aim to be as flexible as possible, so if you do find an alternative cover that is better suited to you, you are permitted to use an external policy on our vehicles. I can see that you have opted to do so with your recent vehicle, and I do hope you enjoy your new car! If there's anything we can help with, please do let us know. Kind Regards, Mark

Posted 3 years ago

“I’ve had nothing but problems with flexed they’re sneaky put extra charges and make you unaware that they apply then try to limit it you to what car you can have when I’m paying for it upfront so don’t see why I should have a limit and will just call you on a random day and say they need the car back ASAP coursing stress and inconvenience I know 4 other people that have had these problems with them”

Helpful Report

Posted 4 years ago

Hello, Thanks for your feedback. Our lease charges are made apparent from the initial enquiry until the end of your contract. Because of the way our fleet operates, our vehicles are swapped over every 6 months onto the new plate, usually, this is between March and September. Having had a look through your contract, I can see that we have tried to organise a like for like replacement and your vehicle return date had been made apparent since your initial delivery. Your account manager has followed the procedure correctly, but unfortunately on this occasion, it looks like we have not been able to reach an amicable conclusion. Should you need to take this further, please do not hesitate to email me directly at hello@autohorn.co.uk Kind Regards, Mark

Posted 4 years ago

“Very bad customer service. They provide the wrong informations, supply lower spec cars and don’t honour their offers. Avoid!”

Helpful Report

Posted 6 years ago

Hello, Thank you for reviewing your recent experience with us, we appreciate your feedback. The information displayed on website or brochure is automatically fed to us from a database that gets updated by the relevant manufacturer. We can only use this information for reference or illustration purposes only as new models are subject to change without any prior notice. If you aren’t happy with the car you’ve received, we will always offer to swap the vehicle into an alternative option. Our offers are also subject to stock availability can change or be withdrawn at any time. To help resolve your issue, please can you send us a private message separately so we can discuss available options for your lease going forwards. Kind Regards, Mark from The Flexed Team

Posted 6 years ago

“Ordered a caddy van. My only request was it MUST have solid back doors.Arrived after a 2hour train journey only to find it has glass,my fitters carry expensive tools and I did not want them on show.They did not have a caddy with solid doors so had to take it. I returned it 2 weeks later even though I paid for the month.”

Helpful Report

Posted 6 years ago

Hi David, Thank you for reviewing your recent experience with us, your honest feedback is greatly appreciated. We always endeavour to supply a vehicle which meets our customer's expectations. If this is not met, we will try to find a similar vehicle to swap into. Unfortunately, on this occasion, we have been unable to resolve the issue. Instead, we would like to offer a full refund for your rental paid and a member of our team will be in contact shortly to arrange this. We'd love to have another opportunity to supply a vehicle to you. So should you decide to place a new order, we will waive any initial set-up costs associated with the lease. Kind Regards, Mark from The Flexed Team

Posted 6 years ago

“The initial process was indeed very easy. However, all further communications have been abrupt and rude. Today, Christmas Eve, I received an email threatening to cancel the lease because I hadn't paid their extortionate fees (£30) they applied for a parking ticket I received. This was quickly doubled because I didn't answer the phone when they called to tell me it hadn't been processed. The reason it wasn't paid was that they presented the direct debit later than they said they would. Previously, I had attempted to contact them to make a query about the mileage allowance. It took me a number of calls, over two weeks of being told I would get a callback. To actually speak to someone. When I finally got through and raised this issue, I was told that I had never called. Upon sending a screenshot of my call history. It wasn't considered an issue at all. The car is great, but I am not willing to show loyalty to a company with such poor customer service. As soon as Christmas/New Year is gone. I shall be seeking a new vehicle from elsewhere.”

Helpful Report

Posted 6 years ago

Hi Michael, Thanks for taking the time to review your recent experience with us, we appreciate the honest feedback. A member of our team will contact you personally to discuss the points raised. Kind Regards, Mark from the Flexed Team

Posted 6 years ago

“Before I received my vehicle i got an email with the registration number where i was told i need to insure the car before they could deliver it to me, as per the email stated I used the number plate given to me to insure the car an as my residential road is permit road i purchased a permit for my road. On friday 15 june i noticed i got a penalty chare notice for parking without a permit outside my house, i called my council straight away n they comfirmed the registration i provided them had an active permit, but upon checking my car i noticed that an incorrect number plate was provided to me by autohorn company/Mercedes-benz of leeds. I contacted auto horn right away an they said as this was their error they would provide me with a rental car till the problem was sorted, a couple hours later i got a call again from auto horn that they can not provide me a hired car but the correct number plate will be mailed to me the next day before 1pm so that i will not be without a car over te weekend, i waited till 1pm today an still have not recieved anything so i called autohorn manager who was dealing with it an he told me that i will not get the correct registration plate until monday which means i will be without a car for 3 days, I did not want to drive the current car i got because upon speaking to the metropolitan police they said i can potentially be stopped as the number plate does not match the make and model of the car. I am extremely disappointed with the service I recieved as this was no fault of my own, an i was unable to drive my car on my religious celebration day of eid where i needed to use my car but was unable to, I got told many things such as i will be provided a hired car so that I won't be without a car/ i will be provided with the correct number plate the following day, an neither of these things happened.”

Helpful Report

Posted 6 years ago

Hello Junaid, Thanks for taking the time to review your recent experience with us, your opinion helps us to improve our services going forward. To give you an insight into our operations, we have a fleet of 1,400+ cars and we mostly rely on the supplying dealer to provide us with the correct registration details. On this rare occasion, the details supplied to us directly from Mercedes were incorrect and was only flagged up during your call with the council. Due to unfortunate timing (Friday afternoon) and location (between York and London) we were unable to get the correct registration plates sent out to you on time. We tried to arrange alternative modes of transport but we couldn’t get a like-for-like hire car sorted on time. Instead, we have offered to pay any transport costs you may incur from taxis/other forms of transports as well as four free days’ worth of hire. We have tried our best to meet expectations and please accept our apologies if you have felt we let you down. Should you have any other queries regarding your account please don’t hesitate to contact us directly. Kind Regards, The Flexed Team

Posted 6 years ago

“Do not use this company (autohorn)! They give me incorrect information during the quote stage, they failed to deliver the car at the agreed time, then service afterwards is terrible. They are quite happy to take payments by card when it suits them but then you are threatened with cancellation if you would like to make a payment by card. Awful company (will be going back to Nationwidevehicle contracts)”

Helpful Report

Posted 6 years ago

Hello, Thanks for taking time to review our short-term leasing services. Due to how fast our daily fleet changes our quotation stage may sometimes be affected by this and the original information given to you may change. However, our team will always call to advise of any changes prior to the booking to avoid unwanted surprises. Regarding your delivery, we rely on third-party companies to transport your vehicle. As such there are many factors we cannot control (like traffic) which may affect your delivery time. However, all delivery drivers are instructed to call to give an estimated ETA. With the way our rolling 28-day contract works, we cannot accept card payments for each rental period (as the payment date changes monthly) and if you were to return part-way through the contract your unused days take longer to be refunded back into your account. As a result, we are only able to set up regular direct debit payments as explained during the application process. We try to make it as transparent as possible to avoid any unwanted surprises during your contract. We’re sorry that we’ve not met your expectations on this occasion, but if you have any more queries please don’t hesitate to contact us directly. Kind Regards, The Flexed Team

Posted 6 years ago

Flexed is rated 4.8 based on 1,002 reviews