gist: -they charge you for existing damage to the car -very expensive -initial staff interaction was nice -i would definitely not recommend to anyone lease reference#: TIM503 full review: PROs: -flexible. you can easily set the days for rental - but they charge you for the full month initially and promised a 'refund' for the unused days -good variety of vehicles to choose from -the staff I initially spoke to was nice: 1. Tom. he seemed very accommodating, helped me through the process, quick to respond, and even pushed for the vehicle delivery date to be earlier because we needed it. 2. Ken. he delivered the vehicle. he was nice and even told me to contact him if i have any questions about the vehicle. I even drove him to the train station. CONs: 1. very expensive. the list price of the car i chose is £455. but my initial payment ended up being £906£. thats double. -there is a "set up fee" which i don't understand what it is for. -delivery charge of £60 -insurance of £180 then at the end there is a "collection charge" of £183. why is that 3 times the price of delivery? 2. they delivered the car with soiled rear seats. the whole rear row was stained. with debris in the crevices and the seatbelt and seatbelt holders. this was acknowledged by the the delivery driver. 3. they charge you for existing damage to the car. at the end of the lease - they billed me for damages to the alloys and the soiled seats. its a good thing i took pictures of the damages to the car so i contested the claims. i even emailed in the beginning to express my disappointment about the soiled seats, and they replied to it - that to get it cleaned myself and they will supposedly refund the cost. i did get it cleaned but the stains were too much to get off by the detailer. 4. the air conditioning does not get cold. this summer gets pretty hot - but the AC does not work. this means the vehicle was not fully checked. i reported this and they told me they are accredited with kwik fit - but that means that is time i am without a car, getting the rental car fixed when i rented the car because i need a vehicle. 5. they do not accept credit cards. they ask for a direct deposit and bank transfer. which is very inconvenient and prone to scams and unsafe for your bank account. I was rushing to rent a car and did not have time to look around. I wish I had read the reviews online as I now see a lot of negative reviews with similar experiences as mine.