“Would give zero if it was possible. Do NOT use these creeps. Was told at the venue I could get a refund for my tickets purchased online, but Fever will not honour that. They just respond with their terms and conditions ( which are illegal in Australia). Terrible experience and I would warn anyone thinking about using them to think again.”
“We went to their Harry Potter Forrest event. Drove 3 hours in the rain. Online says “rain or shine event with no cancellations due to weather”. We arrive just to be told it’s canceled. They never emailed us or contacted us. It was horrible. We paid for a hotel and they refuse to refund us the money. They are Fyre festival all over again”
“A accidentally booked an additional adult ticket that I didn't need, contacted them immediately to request a refund. And they have refused to refund the purchase. Disgusting business practise.”
“This organization is very unprofessional. I had contacted them four times via email one time via a chat and five times via telephone. They can never give you an answer. All I wanted to do is change the date of my ticket. I gave them more than 24 hours notice And I explained we were visiting the candy museum and the two kids were very sick. It would not have been a good idea to take them out of the house, nor would it be to infect other children at the museum. They did not take this into consideration, despite me stressing that I do not want a refund. I just want to change of date, they were very unhelpful Never prompt and whenever they came back to me it was the same response. We have a 48 hour policy. . Looking on their booking system, they had plenty of spaces the same day and every other day. Sadly, they have lost me and four people. We will never use this website again nor app.
When they wanted to cancel us going, they gave no explanation. They just said we would have to cancel and pick another day .
They knew my tickets were valid for 4 pm they send me an email at 4.48 pm saying oh good u went .
Terrible service don’t advise at all”
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“Do not use this company no matter what you do. They are unwilling to help whenever there is an issue and refused to make any adjustments to orders even if it’s not requesting a refund and only requesting a time slot change. Their customer service is the worst.”
“No refunds, not really flexible to change anything. If you do, it will cost you another $20 to rebook and there's no guarantee the same event will be available. Overpriced for what it offers and I am surprised they are still being used.”
“yesterday I made a reservation to westminister abbey, I had a internet disconnection and everything gone. When I started to purchase the system changed the date from 16th of november to 11th. After I paid the money ı recognized the date and immediately called and mailed to them in less than half hour. They insisted on not to change the date eventhough I explained it was an accident. I did not want refound just to change the date.”
“The most deplorable company I have ever had the displeasure of purchasing from. I could not redeem my tickets and they will not give my money back. By the way FEVER that’s called STEALING. disgusting. NEVER using this company again.
I AM STILL FIGHTING FOR MY MONEY OVER 3 months later.”
“We had a planned event for which we got tickets and planend to drive almost 1.5 hrs from North texas to trinity forest to learn that the event was CANCELLED. This was due to the thunderstorm warning for our safety.
The staff were courteous in processing refunds today and informing yesterday evening once we reached destination. can do better next time for communication on event changes/ updates. SORRY is not a word in business rather a complimentary something is a correction for event ownership.”
“Avoid purchasing tickets from Fever. They are selling tickets to fraudulent shows. In October, we bought tickets for the “Magical Moments” show and dinner in Porto. However, when we arrived, the venue was locked, and no one was there. We called the contact number listed on their website, but no one answered.
Since then, we’ve reached out to Fever multiple times requesting a refund. Each time, we received only automated replies stating they were “looking into the issue.” To date, no refund has been issued.
Be warned: Fever sells tickets to scam events, does not respond adequately to customer concerns, and has not refunded our money.”
“I am a member of the pittsburgh botanic garden and did not have the code to get my discount tickets for dazling nights. When I contacted fever, the discount price was not applied. They said they would cancel my tickets and give me a voucher to rebuy the tickets at the discount rate. Then they emailed me and said they could not help me at all.And I had to stick with the original tickets. No one at fever, nor the botanic garden cared to help. I will not be patronizing fever ever again.And I will be canceling my pittsburgh botanic garden membership.”
“Purchased tickets for a candlelight Halloween concert at a church in Ann Arbor Michigan for oct 30. There is no concert-scam. Spoke to a church member who is on their music committee. This advertised “concert” and others listed on their site are fraud.”
“****INFLESSIBILI*****
Ciao Noemi,
Ti ringraziamo per il tuo messaggio.
Siamo davvero dispiaciuti per la situazione che hai affrontato e apprezziamo molto il tuo messaggio.
Tuttavia, purtroppo non possiamo fare nulla una volta che l'evento è passato. Ci scusiamo ancora, ma i biglietti acquistati non sono rimborsabili, modificabili o cambiabili. A meno che non ci sia un cambiamento nell'esperienza, non possiamo emettere alcun rimborso dopo la prenotazione.
Puoi consultare tutti i dettagli nelle nostre Condizioni d'uso.
Siamo veramente dispiaciuti e ti ringraziamo sinceramente per la tua comprensione.
Ti ringraziamo per averci contattato. Se hai bisogno di ulteriore assistenza, non esitare a farcelo sapere.
Fever Team
www.feverup.com
Il 2024 M10 26 19:06:59 UTC, noemi ha scritto:
Gentile Team di Fever,
Siamo estremamente dispiaciuti nel dover scrivere questo messaggio. Ci teniamo davvero tanto a partecipare all'evento Neon Brush a Milano, e avevamo pianificato con cura la nostra serata, partendo addirittura con largo anticipo da Solaro. Tuttavia, nonostante i nostri sforzi, ci siamo trovati bloccati da un traffico imprevisto e, una volta arrivati a destinazione in anticipo, abbiamo speso più di 15 minuti girando in cerca di parcheggio, senza successo.
Dopo diversi tentativi nelle vicinanze, ci siamo diretti al parcheggio a pagamento di Porta Genova, ma purtroppo anche lì abbiamo dovuto affrontare una coda di attesa di almeno 15 minuti. Alla fine, siamo riusciti a parcheggiare soltanto alle 21:00, troppo tardi per poter partecipare all’evento come desiderato.
Comprendiamo appieno che i termini e condizioni richiedano una cancellazione o posticipazione con 48 ore di anticipo. Tuttavia, data la situazione, speriamo che possiate comprendere l'inconveniente del tutto fuori dal nostro controllo. Desideriamo con tutto il cuore poter vivere questa esperienza e vi saremmo infinitamente grati se poteste offrirci la possibilità di posticipare la nostra partecipazione a un'altra data.
Ringraziandovi per la vostra comprensione e gentilezza, speriamo davvero di ricevere un vostro riscontro positivo.
Un caro saluto
Noemi”
“Do not book through this company ever!!!
An absolutely horrendous company to deal with.
I was provided a voucher due to an IT issues. 6 months later I went to use the voucher and the code didn't work when I contacted them they told me that the voucher expired within 90 day.
I provided an email trial showing that I was never told there was such a short expiry date, But they continued to tell me there was nothing they could do.
Don't waste your money on such a poor customer service experience.”
