“I would leave 0 starts if I could. The event was canceled without letting us know. We traveled from another state to attend this event and bought tickets way in advance (September 28th). We were dismissed at the door, and there was no email about the canceled event, which would have prevented us from going. We could have canceled hotels, especially because another event was scheduled for the time and the venue, which we were told was sold out. Why could you not send an email?
Also, we were told by someone at the door that we could write an email to get reimbursed for parking, but this was not true I emailed, but I got a response that they do not reimburse for canceled events.”
“Really poor service. They cancelled my ticket for an event without reason with 10 days to go. Then went I went to re-book they had sold out of the "VIP" ticket which I had originally purchased. When re-booking, they only had standard tickets left. I used a voucher they gave me for my new standard ticket, but had to fight for a refund for the difference between the price of the original ticket I purchased and the new cheaper ticket. I would recommend people avoid Fever if possible. I've now lost out on the additional perks from the VIP ticket and had to deal with the stress of fighting for a refund due to their incompetency.”
“This company is terrible - avoid at all costs. I bought a ticket for an event in London and my car broke down that morning so I could
not attend and they would not allow me to change the date of my ticket as I did not give 48 hours notice! How was I supposed to in this situation? They just want more money and there is no legitimate reason that they could not offer a transfer and I have still not had a satisfactory explanation of why they have this policy - they lie and change their story all the time, first of all they say it is the organiser’s fault but then refuse to tell you who this is so you can’t complain to anyone then they say the T&C are that the tickets are non amendable which is not true! What is the real reason? Just seems like greed to me”
“My family was stuck in traffic due to a car accident and saw that we were going to miss the ticketed start time for our event so I researched their policy for rescheduling and submitted a request that complied to all stated requirements, before the start time on our tickets. Gustavo in customer service refused our request and would not honor the stated policies on their website which I cited. I explained that his position constituted deceptive and unfair business practices which is prohibited under the Consumer Protection Act, and he still refused to reschedule us for another available time on another date. We are now submitting a claim with the WA State Attorney General's Office and taking it to formal mediation. Such a waste of time and money. Find tickets elsewhere!!”
“I paid £70 for two tickets to an event in my local city. They cancelled the event and kept the money. I was offered the chance to pick a different event if I picked something within 60 days. Nothing else was of interest. So their business model whiffs of scam in my opinion and my direct experience. Avoid - too risky”
“Was sold expired tickets. And was so time consuming to get a refund. They just weren't excepting that it was an error on their part. Had it been not for my persistence I would not have received a refund. Terrible customer service at Zendesk.”
“Good site - prompt reply to my queries .
Paid for ‘refundable purchase’ in case anything needed changing .
I did have to change the tickets and was offered a credit but on reminding them of the refundable purchase option I took out I then got a prompt refund so very happy with the Customer service”
“Ordered my tickets and then the very next day there was a promotion. 15% off my ticket had I just not ordered it and waited 12 hours.
I enquired about a partial refund but they pointed out that their inflexible refund policy does not allow for even a partial refund.”
“The whole experience was alright, their performance was brilliant. Also we expected to have an orchestra not just a quartet, we really missed the grand piano !
My husband wasn't allowed to get in as he was late looking for a parking place. The attendand suggested to ask for a refund for one of the tickets. Is that possible, please? Thank you.”
