My family was stuck in traffic due to a car accident and saw that we were going to miss the ticketed start time for our event so I researched their policy for rescheduling and submitted a request that complied to all stated requirements, before the start time on our tickets. Gustavo in customer service refused our request and would not honor the stated policies on their website which I cited. I explained that his position constituted deceptive and unfair business practices which is prohibited under the Consumer Protection Act, and he still refused to reschedule us for another available time on another date. We are now submitting a claim with the WA State Attorney General's Office and taking it to formal mediation. Such a waste of time and money. Find tickets elsewhere!!