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“I tried to book 3 tickets (family) but I didn't see that a "standard adult" was preselected by the system. Therefore I booked 4 tickets by mistake instead of 3. I contacted Fever immediately to cancel the additional ticket and get a refund. The answer is "tickets are non-refundable". This is unconceivable. I will avoid using their services in the future.”
“I saw The Empire Strips Back in DC. The show, choreography, dancers and set were exceptional!!! The reviews made it seem like there was going to be a story-line and that it was hilarious. So, I was anticipating a more elaborate plot or story line. There was none. There was a host (Lando-character) that hyped up the crowd with a bit of humor then he would hype up the next act. It was all fine, and like I said, all of the acts were phenomenal. My only real issue is the venue itself. Considering this show is selling out every night they should've opted for a nicer theater. I was on the third row and couldn't see anything once they kneeled or went down to the floor. It was super cramped and the stage was very small. This show deserves a much bigger and much nicer stage! How about an actual auditorium?”
“If 0 was available I would give it. Turned up to the Jack Daniel’s event that they had advertised for today. I purchased a ticket only to be told that the venue was full so they oversold tickets. It’s just so disgraceful! I reported this to fever and didn’t even get an apology or any sort of assurance that this wouldn’t happen again. Instead they said something about sharing my opinion with their partners. I mean honestly they really should be picky on who they partner with in regards to Rep but they obviously don’t care which makes them unreliable. I don’t recommend Fever.”
“Additional adult ticket added to family pack. Tried to correct but couldn't and staff of event advised this has happened to others from Fever booking.
Emailed Fever, no refund offered for additional charge.”
“The site offered Me a 25% discount for tickets via email to The Gun Powder Plot but the discount does not work unless you install the app. This is age and technical discrimination. Nowhere in the offer did it state you needed to download the app. I only found this out by first emailing Layered Reality who passed me on to Fever. I do not download apps. I only use my phone for calls. I am less likely to be conned.”
“I bought a 2 tickets for Horizon of Khufu on Fever , i turned on time but my friend did not turn up early and the experience was no longer allowing in any more people because of the time . They told me to reach out to their customer service and they will reschedule it for us, hence I did . The customer service assistant told me that they do not issue refunds , however I can gift the ticket to a friend or relative , according to their t/ca, then after a month, I now passed my mum’s details to them, then the respond I got was that they don’t issue refunds . I responded back and informed them , that the response I got earlier was different, as it clearly states I can gift it, which is what I did, then they got back to me saying as it’s in May I got that response , they won’t issue any refunds . I was astonished , hence if not resolved internally, I will be contacting the financial ombudsman. Terrible experience , I was shocked”
“Absolutely terrible service when booking dopamine land tickets. We had 2 children. Unclear on the website if you need to pay or not for them as just says 'babies in arms' we have a 1 year old who yes we can carry, but also walks...
It mentions you can't buy tickets on the door either. So purchased 2 tickets for 1 year olds just incase. Told at the venue didn't need to buy them and will be refunded, to then contact fever and be told they don't issue refunds in their t&C's.
Joke of a company and will be reporting to the financial ombudsman/trading standards unless resolved promptly.”
“The apps is sack!
Declined 10 of my Credit Cards after I bought there at least 20 tickets for different shows and events!
Disgusting, disrespectful, annoying!
The same request I had to submit 6 times!
Was not resolved!
They simply closed my request without any explanation!
Never Ever Ever use that apps!
Useless! Dirty! Only taking my money on canceled by me tickets and substitutituting it with there stupid vouchers and points which I am not able to use to buy another tickets since they blocked my account!”
“Bought tickets and never worked tried again as site didn't show anything charged card twice and refuse to refund on charge even though faq even realizes it's a problem. Would give 0 stars if I could”
“Do not purchase from this site .
They had my card details from a previous purchase.
When I was browsing they booked me in for that excursion.
Been onto there customer services twice . One tells me I will receive a refund then I get an email to say I won't.
Back on this morning to speak to someone about it who also says I'll look into.it . Still no refund.
Bunch of scammers . Beware of them.😡”
“Have had a disappointing customer service experience with Fever. I booked an event that had a timed entry but was not aware. Reached out to Fever support and got a response timely (hence not 1 star) but the agent had to "escalate" the request. Basically came back to me and said the T&C's stand and wouldn't do anything. Good customer service would've been to see that there was still availability to arrive later in the day and allowed us to shift times if the price of the ticket was the same.”
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“They are a set of criminals the event…
They are a set of criminals the event was cancelled and since the 7th June the planned to refund me and to date only getting the runaround about the refund.”
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