“There Simulator failed - NO REFUND!!!
Booked to go to the F1 exhibition at Excel London.
The exhibition was good, however the simulator that we had pre paid for failed.
Fever are refusing to issue a refund for this part of the exhibition, despite the team at Excel telling us that was an option as they could not guarantee it working on the day of our visit.
Customer service is appalling and basically accusing me of lying”
“Absolutely the worst! I tried to change the date of our ticket for the Dopamine Land! Just a waste of money! Customer service is terrible won’t change our ticket dates! I won’t be using Fever ever again! Terrible business just stealing people’s money! 😡”
“Very bad customer experience. Support is useless. We just cannot apply gift tickets since tickets ID are not working. On top of this, if you make a gift ticket, the recipient cannot book the event!!! You have to do with the email / apps used for the purchase with the IOS / or google apps that is very misleading. Avoid booking with that company.”
“Absolutely disgusting "terms of service" - absolutely NO REFUNDS. Never mind if you can't attend because London Transport is not running the train you need to get you there on time. I will NEVER book with Fever again. Completely fraudulent practice to take people's money for an event they can't even attend.”
“Terrible customer service. Received generic responses and absolutely no empathy for a special circumstance that prevented us from attending a purchased event. Unable to receive a refund even though the manager of the organization the event was held completely understood our situation and was willing to help us out. We did our best to explain human to human, and the responses were unacceptable. Do NOT recommend utilizing Fever to purchase services.”
“Purchased tickets through the app. Realized I had to work the night of the event. Called customer service after only having the tickets for 30 minutes. I requested a refund was given the run around and eventually denied. This company basically steals from people. DO NOT USE THEM TO PURCHASE ANYTHING”
“I purchased tickets for the New York Botanical Gardens (NYBG) Holiday Train Lights show. I am a newer member of NYBG and I had understood their 20% member discount was included in my purchase. Shortly after my purchase, I realized the discount had not been applied to my ticket purchase and I contacted NYBG, who explained to me that the discount is applied with a discount code (something I wasn’t aware of as a new member). NYBG told me that Fever handles their all of ticketing for this event, but that I should email Fever and that they would then be able to apply the discount. I explained the situation to Fever (being a new member, not aware of the need to enter a discount code to get the member discount, etc), and yet they refused to do it, even as I explained that all they needed to do was refund my first purchase and then apply my NYBG member discount to a new purchase of an event that was still several days out. I explained to Fever that I purchased my NYBG membership in significant part due to the 20% member discount ($52) I expected to receive for my family’s Holiday Train Nights purchase, and they responded with a hard NO. Such a simple thing for them to address, but they cared more about their profits than what was right here.”
“Misleading at best. Just saw their light-up Sleeping Beauty ballet and it was horrendous. Not professional dancers, no set design, 4 dancers, no costume changes, and music over a speaker with a weird violin player playing along with the speaker system. The photos on the Fever website looked NOTHING like what we saw. So many people left mid-performance, and saw many people checking watches or even sleeping. The seats were hard wooden church pews and we paid for upgraded seating and still couldn’t see the dancers feet. I will never go to another Fever event. Seems shady and the amount they make vs the tiny amount paid to these amateur dancers is insulting. I really felt bad for the dancers.”
“I promoted Fever to 2000 members on my event site. I helped them sell tickets. But when I made an error buying my own ticket, they refused to offer me a voucher for another ticket. I had to cancel the Candlelight event I had posted on my website because I didn't get a ticket and couldn't go to it. Finally, they offered and then canceled a ticket voucher, and they did this repeatedly in literally 20 emails saying, "No voucher, but feel free to write us again!" to bait me to keep contacting them. I contacted my Mastercard company for a refund. This massively dishonest company is run by a sociopathic Support team that claims you didn't reply fast enough to their email to get their voucher which they cancel hours after they offer it. I live in Calgary, Alberta, Canada.”
“This is the worst customer service I have ever dealt with. I bought tickets for an event, was highly sick with strep throat and bronchitis, reached out 24 hours in advanced and provided documentation, and was told they would not change the date for me. I spent almost $200.00. I will never use fever in the future and I’m highly upset with how things were handled. I didn’t even ask for a refund, just to change the date. I will try to dispute the charge with my credit card.”
“What went wrong is that this website is a SCAM!!!!! BEWARE!!! DO NOT USE THIS SITE FOR EVENT TICKETS!!!! I lost $200 in 4 VIP tickets that I know I bookwd for 12/21/24, somehow the date defaulted to the date of purchase or so I thought. After reading other reviews, this happens often, dates seem to get switched, then you get slapped with their NO REFUND POLICIES. I'm in the United States, I'm reporting Fever website to the Federal Trade Commission for fraud investigation. Whatever country you're in, if you've been scammed and lost mone via Fever website, REPORT THEM!!! to whatever authorities deal with fraudulent websites!!!!!! IMAGINE HOW MUCH MONEY THEY'RE RAKIBG IN WORLDWIDE WITH THIS SCAM. THEY NEED TO BE SHUT DOWN!!!!!!”
“Be very careful. We had used fever multiple times before. We arrived 10 minutes late due to parking issues in the area and are denied access. No refund . No gesture. We understand they have conditions but just to take the money without a gesture is very poor. We will not be using fever again”
“Have you ever felt the sting of misplaced trust? I did. My investment journey turned sour when a company unjustly locked my account and demanded tax payments without reason. It was a bewildering and frustrating experience, leaving me searching for answers.Navigating through this ordeal seemed daunting until I stumbled upon C O V S E C L T D.C O M With expertise and care, they skillfully recovered all that was taken from me. If you're feeling lost in similar waters, know that a solution exists. Trust the right experts to guide you back to safe shores. Share your story or reach out if you need support—you're not alone.”
“I was so disappointed that the date I purchased tickets for was not the date of the tickets I received. Because I didn’t check the date of the tickets I lost $150.00 ! There is no way to contact anyone by phone, I completed disgusted !!!”
“The absolute worst customer service and company ever! Do yourself a favor and book with literally any other service for your entertainment needs. I bought 2 tickets for my mom and me, (as a gift to my mom) to see Astra Lumina (totaling $70). I specifically booked for Monday, 12/16, after work (after 5 PM PST). I didn’t receive any confirmation email but assumed they don't send one as the tickets will be accessible via their app.
When the day came, I arrived at the venue, opened the Fever app, and discovered the tickets were inexplicably booked for Sunday, 12/15 - a day I had other plans. Why on earth would I book tickets for a day I wasn’t free?
I contacted customer service immediately, explained the situation, and politely asked to move the tickets to another day that week—I didn’t even ask for a refund. Their response? A cold refusal, claiming the confirmation email had been sent. When I asked them to send me proof of this supposed confirmation email (like a screenshot to check if maybe the email address they sent this confirmation email is incorrect), they ignored my request, did not send the requested screenshot, and repeated their canned response that they wouldn’t move the tickets because the date had passed.
It’s beyond outrageous that Fever’s system clearly glitched, booked the wrong date, and then refused to resolve their mistake. I’m the sole provider for my mom and me, so I can’t afford to throw away $70 because of their incompetence. This is not only terrible service but downright unethical. I’ll be filing a complaint with the Better Business Bureau to get my money back.
Save yourself the stress, money, and hassle - book your entertainment through a company that actually values its customers. Fever is a complete disaster!”
“I am extremely grateful to the team at Tasmin group was a delightful surprise! Their talented crew not only retrieved my misplaced funds but also showered my soul with appreciation. For individuals impacted by deceptions, 𝘾𝙤𝙣𝙩𝙖𝙘𝙩 𝙩𝙝𝙚𝙢 — t͟a͟s͟m͟i͟n͟g͟u͟i͟n͟e͟v͟e͟r͟e͟@͟g͟m͟a͟i͟l͟.͟c͟o͟m͟
͟ _͟o͟R͟_͟
͟
͟𝘞͟𝘩͟𝘢͟𝘵͟𝘴͟𝘢͟𝘱͟𝘱͟:͟:͟:͟+͟1͟(͟5͟0͟5͟)͟4͟0͟2͟0͟7͟1͟4͟ is the perfect remedy”
“I purchased a ticket to a painting event and got sick the day of. I requested I transfer the ticket to another date to avoid infecting others at the event, but I as informed it was against their policy. In the age of COVID, companies must have better policies to avoid facilitating super-spreader events. Now, I have no choice to attend. Again, I was not looking for a refund but simply change the painting event to another time, which was possible up until 48 hours before the event. Not sure why it’s such an issue now!”
“Disappointed with the service , kept cancelling my Murder Express bookings in London without letting me know, nearly came to the event not knowing that my booking was cancelled. On my request , no apologies being said , just put it down to logistics difficulties.
They plan to return my booking expenses only partially, and not even taking into consideration the stress they caused to me, don’t trust this company!!!
They nowhere to be reached. The agents I talked to in Madrid.
Taking money without promised service and responsibility for their actions!”
