Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,386 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,386 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 11th February 2025

Andy

Farrar & Tanner 5 star review on 9th February 2025

Hayley Gray

Farrar & Tanner 5 star review on 18th January 2025

Charles

489

Anonymous

Anonymous // 01/01/2019

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“Ordered a luxury chess set on 9th December as a gift. Product arrived promptly, but wasn't the best quality. This is fine as such things happen, plus Farrar & Tanner's website state they offer refunds. I sealed the product in its original packaging, and send it via Royal Mail using the QR code provided by Farrar & Tanner. The Royal Mail tracker confirmed Farrar & Tanner received the product on 14th December. Not only have I still not received a refund, the company has not even offered the courtesy of contacting me to confirm they have received the product and are processing the refund. I have tried following up with a message using the contact form on their website, and have received no reply. I have tried contacting the company using the phone number on their website, but it does not connect. This is by far the worst customer service I have received from an online retailer. I do not mind delays, and understand that unforeseen circumstances can occur, but the fact that the company has not contacted me, and is not contactable, makes me wonder whether they are happier taking money than giving it back.”

Helpful Report

Posted 1 month ago

Hi there, I'm so sorry for the trouble. I responded to the email you sent explaining everything so hopefully you have received that. Just to confirm what I said in the email, I refunded your order in full and sincerely apologise for the delay. We're only a small company and were unfortunately really struggling to keep on top of the workload. We did not get in touch as we did not know the order was returned, so did not know to expect it. My apologies once again for the delay in your refund. Best wishes, Stacey Customer Service Supervisor

Posted 1 month ago

“After initial upset and disappointment, F&T really pulled out all the stops, to rectify the problem and get the gift to me in time for Christmas. The belt is fabulous, and customer sevice were excellent.”

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(Cheltenham) - Posted 1 month ago

“Great product, wrapped beautifully Wife loves it”

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Posted 1 month ago

“Great product Excellent price Delivery perfect 10/10”

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Posted 1 month ago

“My wife and I decided that this Christmas we would not buy each other lots of presents, but a really good quality backgammon board. It arrived and sat under the tree. We had one present to open and on opening the box on Christmas Day, we were gutted. The quality was appalling. The lid was out of line and looked like a plastic veneer. The hinges were cheap and stapled to the box. The catches are crooked. The 'marquetry' is printed on to a piece of board. The counters are cheap plastic as are the cups. We paid 135 euros for this and frankly I would have been as disappointed if we had paid 20 euros. As we are in France, we are expected to pay for the return. Farrar & Tanner are an on-line store, so we have to take their product description as being accurate and true. We are not happy about this and believe that all costs should be born by the seller if the description is not true. Please be warned. Thank god we didn't pay for a super expensive one, which we nearly did! We definitely would not risk another purchase from Farrar & Tanner.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your email. The set you purchased is described on the website as a "Walnut Replica" and it says "The Oak colour backgammon set features a printed (not inlaid) playing surface". I'm sorry if you missed that. All of the real wood sets are described as so and are inlaid, not printed. Th description is correct for the product you purchased, I'm sorry again for the disappointment. Best wishes, Stacey Customer Service Supervisor.

Posted 1 month ago

“Quality products Quality company”

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(Cheltenham) - Posted 1 month ago

“Easy to order from website - package arrived on date expected. Beautifully packaged and aftershave smells amazing. Also received 2 Complimentary aftershave samples and toilet bag! Great service”

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(Cheltenham) - Posted 1 month ago

“good quality personalised items, great for gifting. customer service very responsive and delivery was quick. Will recommend”

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Posted 1 month ago

“Very happy”

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Posted 1 month ago

“Excellent service very pleased with my item I would recommend them to anyone Thanks E Hodges”

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Posted 1 month ago

“Great service, from purchase to delivery. Arrived in good time for Xmas. I cannot comment on the item it's self, as it is a present, but it looks the business. I would use Farrar and Tanner again.”

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Posted 1 month ago

“I ordered an opinel knife, which had to be signed for on delivery. When I arrived home from work it was on my doorstep. I opened it ro find no knife just packets of polo's and lip gloss!!!”

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Posted 1 month ago

“No sign of the item ordered several weeks ago.. I'm advised it might be available for collection at a town centre location some 20 miles away. Sorry but this is one outfit I'll carefully avoid in the future.”

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(Cheltenham) - Posted 1 month ago

“I purchased the large trig. Ordering process was easy, the item arrived within 3 days. The trig is beautifully made, I'm so pleased with it that I ordered 3 more items.”

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(Cheltenham) - Posted 2 months ago

“The best customer services I have used. Live chat with a real person and question was answered straight away”

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(Cheltenham) - Posted 2 months ago

“Absolutely brilliant service arrived on time and a lovely product will definitely shop here again”

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(Cheltenham) - Posted 2 months ago

“I have been extremely impressed with the service and quality products that I recently purchased and would definitely recommend this company to family and friends.”

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(Cheltenham) - Posted 2 months ago

“Brilliant service. Ordered and delivered within 2 days. Items are always wrapped nicely. Good selection of items to choose from. Thank you.”

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Posted 2 months ago

“Quality item. Quick delivery. Well packaged. All good. Thanks. A++”

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Posted 2 months ago

“Took my order and payment, only to cancel the next day with no explanation.”

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(Cheltenham) - Posted 2 months ago

Hi Susan, Thank you for your email, Unfortunately the item that you ordered was out of stock, so we cancelled and refunded your order in full. We emailed you on the 10th of December at 18:41. Kind Regards Jamie Farrar and Tanner Customer Service

Posted 2 months ago

Farrar & Tanner is rated 4.8 based on 6,386 reviews