Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,474 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,474 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A fantastic company to deal with. Prompt delivery and everything as it should be. Will be buying from them again, highly recommend this company.”

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(Cheltenham) - Posted 2 months ago

“Having used F&T before the service was 100% as usual,will recommend them highly.”

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Posted 2 months ago

“I purchased a beautiful pewter whiskey glass for my brothers 70th birthday. Love it, can’t wait to give it to him”

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Posted 2 months ago

“I ordered the engraved, personalised gift box containing a good quality bottle of Chateau neuf du pape for our friends' joint 70ths. Easy to order online, arrived in record time within 36 hours, and was well packaged and beautifully presented. They were both thrilled with such an individual, bespoke gift. Highly recommended, and as I am now a member of the concierge club, I will be ordering again!”

Farrar & Tanner 5 star review on 9th February 2025

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Posted 2 months ago

“This is my second time buying from Farrar & Tanner. The first item was great, hence my decision to repurchase the item as another gift. Instead, my item was returned without my permission, and now has delayed contact with the supplier. It is a gift which is now delayed, with no refund or extra value for an error I never made. I still am yet to have any idea on whether I get the item or at least the decency of a refund.”

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Posted 2 months ago

Good Morning, Thank you for your review, I'm sorry to hear that your recond order hasn't reached you. As per our email, we are currently awaiting for the courier to update us, as they have opened an investigation for the delayed parcel. We have chased them up again this morning. As we are currently awaiting the courier’s investigation, we are unable to offer a refund or replacement just yet, as there is still a chance your parcel may be delivered. However, if it is confirmed lost in transit, we will, of course, issue a refund or send a replacement. We appreciate your patience and will update you as soon as we have more information. Kind Regards Farrar and Tanner

Posted 2 months ago

“Great quality shirt”

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(Cheltenham) - Posted 2 months ago

“Brilliant service and super quick delivery. The bag was a present for my daughter, she was thrilled to bits. Many thanks.”

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Posted 2 months ago

“The clock is fun! I really like the sleek, "hidden" clock and the simple function of turning over or just a small jolt to turn the alarm off. The wooden design is great!”

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Posted 2 months ago

“The block was already broken when received. Couldn’t be bothered to send it back”

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(Cheltenham) - Posted 2 months ago

Dear Xuan, Thank you for your email, I'm so sorry to see that the knife block arrived damaged. Please do return this to us using our free returns link below, as we'd like to replace or refund this item. https://www.royalmail.com/track-my-return#/details/6633 Kind Regards, Jamie Farrar and Tanner

Posted 2 months ago

“Great quality watch fit's perfect and very comfortable. Now my daily wearer, site very easy to navigate and purchase arrived on time as stated with no damage. Will recommend to family and friends well done 👍 cheers Sean”

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Posted 2 months ago

“I am happy with my new handbag. A slight criticism is that the leather is not as soft as I would have hoped.”

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(Cheltenham) - Posted 2 months ago

“Great service and quick delivery. Beautiful pocket watch. Feels heavy and good quality. Nicely presented and the little things like the protective film to the watch face and back. Nice engraving which was clear. Really happy with this purchase”

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Posted 2 months ago

“Excellent extremely fast an efficient service Thank you”

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(Cheltenham) - Posted 2 months ago

“Beautiful chess set, ordered for our sons 18th birthday. Very impressed with the quality. Fast delivery and packed really well. My son is going to love this!”

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Posted 2 months ago

“Coference pad folder - leather. Ordering this to look as pro in my upcoming management level Job interview. It looks great and I'm sure it will convince the audience. Only development idea is to make left sheet pocket bit more spacy that I can put some A4 doc's more in.”

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(Cheltenham) - Posted 2 months ago

“No problems encountered. Excellent products and service. Easy to order online.”

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Posted 2 months ago

“Excellent service very quick delivery, bought a mantel clock Love it”

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(Cheltenham) - Posted 2 months ago

“Ordered a Premier Collection Taylors Eye Witness knife which arrived on time but with very slight damage to the presentation box. I explained the situation and it was quickly remedied with a replacement box being dispatched and recieved with a couple of days. Would definitely order again”

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(Cheltenham) - Posted 2 months ago

“Fastest service I’ve ever received- I ordered my son a chess set unfortunately I realised about 3 hours later I’d ordered the wrong set, by this time my order had already been dispatched ( including personalised plaque). I rang and spoke to Sofia whose customer service was incredible ( good old fashioned service that is sadly missing in most places nowadays). Correct order was placed - refund for incorrect set sorted. Sofia was so helpful and so friendly. The correct chess set arrived beautifully carefully packed and so quick. My son was delighted with this Persian brass chess set - it really is lovely. I cannot thank Sofia enough for all her help and excellent service from Farrar & Tanner. I cannot recommend them enough.”

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Posted 2 months ago

“Easy ordering, speedy order process, no problem pick up”

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(Cheltenham) - Posted 2 months ago

Hi Ulrike, Thank you for your wonderful review! We're delighted to hear that you found the ordering process easy and our service efficient. Best regards, Jamie Farrar & Tanner Customer Service

Posted 2 months ago

Farrar & Tanner is rated 4.8 based on 6,474 reviews