Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,334 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,334 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 13th January 2025

478

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication, fast delivery.”

Helpful Report

Posted 1 month ago

“Brilliant thank you”

Helpful Report

Posted 1 month ago

“Great bag, lovely soft leather. Bit disappointed with engraved tag and the vost ofcthis.Thought this was going to be a luggage tag as shown on Web site but was just a small square of leather, attached with a link chain. Nothing like the picture on Web site. More like a promotional tag for the company. Hence 3 stars. Delivery was quick and safe.”

Helpful Report

Posted 1 month ago

“Professional and prompt service from ordering to delivery. Product was as advertised, good value and personalised as described. Thank you.....would recommend.”

Helpful Report

Posted 1 month ago

“Not the best experience.... ordered an item online, and to be engraved. Arrived the next day, not engraved and the item was not the same as the picture online. Ordered another item as a replacement, as I needed quickly, without waiting for a return and refund etc. New item arrived next day, and was correct. So, I started the return process for the wrong item, have sent the item back using their tracked Royal Mail service a week ago, and heard nothing. Chased for an update on my refund and I keep being told to provide the RM tracking number, which I don't have. Clearly they have the tracking number as they generated the returns label from their system and emailed me the dynamic link to generate the label to print (hence I can't now re-generate the label to get the tracking number). Basically, they can't confirm if they have my return, and won't refund without me proving they have it. Needless to say I won't be ordering from them again.”

Helpful Report

Posted 1 month ago

Dear Kristian, We’re very sorry that your initial item arrived without engraving. Regarding your return, while we provide return labels via Royal Mail, they are generated through their platform, which means we don’t have access to the tracking details. This is why we kindly ask for proof of postage. Providing this helps us issue your refund much faster—typically within a few days—rather than waiting the standard two weeks due to the Christmas backlog in returns. We can only process refunds once we confirm that the item is on its way back to us. Without proof of postage, there’s a risk the item may not be returned, which could delay or prevent your refund, as explained on the email from our customer service team. If you have posted the item back to us, then you will of course receive a full refund. We have only asked for you to provide the proof of postage so that we can process the refund faster for you, without it, it can take up to 2 weeks to be processed due to the high volume of returns. Kind Regards Farrar and Tanner

Posted 1 month ago

“Great customer service and communication. Thoughtful gifting ideas and easy ordering. Reasonable pricing. Delivery good.”

Helpful Report

(Cheltenham) - Posted 1 month ago

“it was amazing gift and super fast , thank you very much 🫶🏻”

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(Cheltenham) - Posted 1 month ago

“I was looking for something personal for my brother’s 60th birthday. He loved cycling. I found this Dartington glass tumbler with cyclists on and it could be engraved. Love it and he will to. Great communication. Quick delivery and very well packed. Fully recommend. Thank you”

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Posted 1 month ago

“Fast delivery and very well packaged Highly recommend 👍”

Helpful Report

(Cheltenham) - Posted 1 month ago

“Hopefully good products - we won't know until the recipients open them at Christmas. Poor process on the website for ordering. Very confusing on billing and delivery addresses which ended with them being partially transposed which I had to intervene when the confirmation emails were sent. I didn't dare risk trying to put two gifts with different delivery addresses in the same basket to claim the discount offered so did them one at a time and still had hassle. I tried to order the posh packaging for both but gave up in the edn on the second one. In the event both packages were delayed in the delivery process with one being routed to an incorrect distribution centre. Uninsrpiring at best.”

Helpful Report

Posted 1 month ago

Dear Ian, Thank you for your review. Your order was placed on our standard delivery service, which, as outlined at checkout, can take up to 10 working days. Your parcels were dispatched on 3rd December and arrived on 10th December, within the expected timeframe. Regarding the billing and delivery addresses, our checkout process includes a clear tick box if you wish to separate these details. We appreciate you contacting us to amend your information, and we were able to adjust this promptly before dispatch. As for placing two separate orders to different delivery addresses, this approach was correct given that our system only applies one delivery address per basket. We understand that this may have added extra steps for you. Lastly, we regret that one package encountered a delay at a distribution centre, as this is rare and typically outside our immediate control once dispatched. We trust the recipients will enjoy their gifts, and we thank you for your order. Kind Regards, Jamie Customer Service

Posted 1 month ago

“I bought 2 items as Xmas presents so have not had any reaction from recipients yet. However both look good and as they were on the web site. Delivery was quick and no problems.”

Helpful Report

Posted 1 month ago

“My attention was captured by the visual impact of the advertisement and looking through it one if the items intrigued me so I bought it. Communication first rate and item arrived promptly and exactly as described. All told very pleasant experience.”

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(Cheltenham) - Posted 1 month ago

“Excellent and speedy service”

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Posted 1 month ago

“I must commend this business's customer service. I wanted to buy my nephew who lives in Dublin a present, but ordered it through the UK portal. In the event the delivery failed and it was returned to F & T's depot back in the UK. I was advised there would be a further fee for redelivery, but that my nephew would have to pay local tax post Brexit upon the item. Customer Service invited me to cancel the original order and to order again through their Irish portal. They duly refunded me plus the difference in price between the two portals being about £30 which was over and above what I expected.”

Helpful Report

Posted 1 month ago

“Brilliant company. I had to send back the item I ordered (nothing wrong with the product - it clearly is great quality but I had measured the space I needed it for wrong!). After sending it back, I realised I’d accidentally left a gift voucher intended as a Christmas gift in the box. I emailed the company to explain my mistake and asked if they could keep an eye out for it. Yesterday, I got a call from the company telling me they had my gift voucher and they would post it back to me. What fantastic service!! I think it’s rare to find a company so helpful and honest.. I think most would have said they didn’t have it. Very thankful and would highly recommend (for their products and customer service!) Thank you”

Helpful Report

(Cheltenham) - Posted 1 month ago

Hi Laura Thank you for your lovely review and I'm glad we found the voucher and were able to return it to you. Happy New year to you Kind regards Sue Customer Service Farrar & Tanner

Posted 2 weeks ago

“Perfect gift for a gardener. And personalised. Easy to order and came quickly, well packed and good communication beforehand. Thank you”

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Posted 1 month ago

“Easy to order, very timely despatch and arrived in perfect condition. Very good experience, will use again.”

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(Cheltenham) - Posted 1 month ago

“Great service and quality of goods, delivered promptly to my door.”

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Posted 1 month ago

“I bought this Richardson knife last year for my partner and she loved it so much that when my mum asked for a knife for Xmas this year I’ve bought another one. Great quality product x”

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(Cheltenham) - Posted 1 month ago

“The Backgammon board I ordered is even better than it looked on the website. Quality is excellent and I am really pleased with service and delivery. Top notch service and product.”

Helpful Report

Posted 1 month ago

Farrar & Tanner is rated 4.8 based on 6,334 reviews