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Farmison & Co Reviews

4.8 Rating 30,292 Reviews
95 %
of reviewers recommend Farmison & Co
4.8
Based on 30,292 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Farmison & Co Review Verified review from genuine Farmison & Co customer.
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About Farmison & Co:

Farmison & Co have one simple mission, to help the nation to Eat Better Meat. Purveyors of Heritage British Rare & Native Breed Meat. Fresh from the Dales To Your Door. Widest range of breeds and cuts in Britain.

Visit Website

Phone:

01765 824 050

Email:

care@farmison.com

Location:

Bondgate Green, Ripon, North Yorkshire,
Bondgate Green, Ripon, North Yorkshire
North Yorkshire
HG1 1QW

Write Your review

Anonymous
Anonymous  // 01/01/2019
There is nothing to resemble a chicken kiev in this product, there is no garlic flavour, there is no garlic butter, just dry chicken.
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave a review. We are very sorry to hear that you are unhappy with your Chicken Kyiv's. Unfortunately we cannot see any contact from yourself to us, We would love to be able to rectify this for you and restore your faith in us. Please contact Customer Care on 01765 824050 as we would like to resolve this for you. We look forward to hearing from you. Customer Care
Posted 2 years ago
I am 80yrs old lived on a farm, so I was expecting first class rib joint which cost 66 pounds 97 pence. What I received was rotten turning black near bone and smelt absolutely disgusting, unfit to eat so much so my dogs wouldn't look at it I sent a message after I received it yesterday but no answer, plus it was not a full boned piece
Helpful Report
Posted 2 years ago
Thank you for taking time to leave a review. Unfortunately when looking into this for you, we were unable to see emails from that address. Please could you resend so we can get this looked into for you. Looking forward to hearing from you. Customer Care
Posted 2 years ago
I did not receive the pigs in blankets I ordered for delivery on 23rd December. Apparently the packers were busy. I understand that customer service are now too busy to reply to my emails. I have received no refund, no proper apology and no recompense for having no pigs in blankets on Christmas Day for as long as I can remember. Absolutely atrocious customer service
Helpful Report
Posted 2 years ago
Thank you for leaving us a review George. We have looked into this and can see that you have received a refund for the pigs in blankets, our apologies once again. We do hate letting our customers down and here at  Farmison, we are constantly working on ways to improve our customer experience, so that we are offering the very best service possible to all our wonderful customers, so we understand that last-minute stocking issues are not ideal. We are very sorry once again to have let you down on this occasion. If you require any further assistance please get in touch with our customer care team on 01765 824050. Warmest Wishes. Customer Care
Posted 2 years ago
Dreadful - Unfortunatelu the majority of these (recent) posts are NOT genuine customers as Farmison fight to stave off the flood of complaints they are currently receiving
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave a review. We are very sorry to hear that you are unhappy with us. Unfortunately we cannot see any contact from yourself to us, We would love to be able to rectify this for you and restore your faith in us. Please contact Customer Care on 01765 824050 as we would like to resolve this for you. We look forward to hearing from you. Customer Care
Posted 2 years ago
I purchased a wing rib of beef for our Christmas meal. The beef had much more fat than was a ) necessary and b ) ( more importantly ) than the product shown on the website ( I attach a photo taken from the website and a photo of the meat I received) Some crude maths .. on the website the fat thickness is just over 20% of the thickness of the product at the widest part of the rib. On the product I received at the same point the fat represents about a third of the thickness ie over 50% more fat than advertised. I wrote to Farminson to complain about this. They did not want to enter into any dialogue about the amount of fat on the meat sent relative to the product displayed. They involved the butchery department who informed me that a ) beef comes with fat b ) the fat is known as a fat cap and c ) the meat would cook beautifully . I knew all of this already but they did not want to discuss the actual quantity of red meat that I received. As a " gesture of goodwill " I received a voucher for 25% of the cost of the meat. I appreciate this but I was not after a gesture .. I was seeking recognition that the meat sent was substantially different from the product advertised. If you pride yourself as an online butcher you should send meat that is similar to the meat advertised or if substantially worse sell it at a lower price. I will not buy from Farminson again and as a sign of good faith I will not use the voucher that Farminson sent me as a gesture of goodwill.
Helpful Report
Posted 2 years ago
Duck crown ordered for Christmas day was 300g short of declared weight. Have received a voucher as apology but doesn’t take away from the very measly lunch we had at Christmas. Very disappointed.
Helpful Report
Posted 2 years ago
Hello, thank you for leaving us review. We are so sorry to read that you were disappointed, please get in touch if you require any further assistance. Our apologies once again. Customer Care
Posted 2 years ago
Unfortunately didn’t have a good experience twice. Once I ordered the wagyu burger and never arrived, I have ordered wellington and tasted old and very oxidised and Christmas dinner was kind of ruined. Sorry.. I hope you will do better next time.
Helpful Report
Posted 2 years ago
Hello, I am very sorry to hear you believe your beef wellington was poor quality. We would love to be able to rectify this for you and restore your faith in the product. We did pop you an email to advise we were out of stock of the wagyu burgers and you have since been refunded. However if you haven't already done so please contact Customer Care on 01765 824050 as we would like to resolve this for you. We look forward to hearing from you - Customer Care
Posted 2 years ago
Important item missings from our order - caused a great deal of additional inconvenience at Christmas time.
Helpful Report
Posted 2 years ago
Hello, thank you for leaving us a review. We can see that you have been in contact via telephone to a member of our team. As a result of this we have arranged a refund for the missing item and this will now show back in your account. Our apologies once again. Customer Care Team
Posted 2 years ago
Not very happy with my order as I ordered a tri-tip steak which was on offer but never arrived when they sent my order and then after said it was out of stock. Had to wait over two weeks for refund after chasing a non-responsive customer service. I would also avoid ordering the tomhawk steak as 80% of the weight was just bone with only 20% meat. So not worth your money and does not look like images advertised. Flagged to Customer service with evidence however no response.
Helpful Report
Posted 2 years ago
The turkey was good - unfortunately the ham was not acceptable & potato gratin was off so both had to be binned. Still waiting for them to respond to complaint. I ordered & paid months in advance to ensure I got what I wanted but was badly let down!!!
Helpful Report
Posted 2 years ago
Hello Micky, thank you for leaving Farmison & Co a review. We can since see that you have now had a response from us and this has since been resolved. Our sincerest apologies once again. Warmest Regards, Customer Care
Posted 2 years ago
I’m still waiting on my order which was due the 17th December 2022!
Helpful Report
Posted 2 years ago
Hello Lori, thank you for taking the time to leave us a review. We are sincerely sorry to hear you were affected by the delivery issues. We can see you have been in discussion with a member of our team since and this has now been resolved and refunded back to you. We are sorry once again that we were not able to supply you with your order on this occasion. Customer Care Team
Posted 2 years ago
The steaks were excellent but I would not recommend the bratwurst sausages. We tried frying them and grilling them but the recipe was terrible and the skins too thick to enjoy the sausage.
Helpful Report
Posted 2 years ago
Hello, I am very sorry to hear you believe your bratwurst sausages were poor quality, here at Farmison & Co we use completely natural hog casings which can sometimes appear tougher than the artificial alternative. If you haven't already done so please contact Customer Care on 01765 824050 as we would like to resolve this for you. We look forward to hearing from you - Customer Care
Posted 2 years ago
I cannot believe that you have asked me to do this. The meat I ordered for Christmas was not acceptable. I notified you that there was so much thick white fat around the whole joint. It should have been for up to four people which didn't happen.
Helpful Report
Posted 2 years ago
Hello Anita, thank you for taking the time in leaving us a review. We are sorry that you are not happy about the fat cap on this joint. A heavier fat cap can be a characteristic of this cut, and the thickness can vary from animal to animal, especially with the heritage breeds and rearing techniques we use. As you will be aware each animal is totally free range with little or no human interference, as such they will lay down layers of fat in a totally natural way and each breed is different to the last with regards to the amount of fat they produce. As the fat gives this cut its incredible flavour our butchers do not trim the fat on these joints. We can see you have been in contact with us and if you require any further assistance please get back in touch. Customer Care
Posted 2 years ago
Turkey was rancid. Had black marks on the breast,a large cavity was apparent.On Xmas Eve the bird smelt. Had to throw away after spending more than £100. Spoke to Dawn in Customer Care who offered me 25% off my next order!! Customer Services are nearly as bad as the turkeys!! Shame I couldn't give any stars.
Helpful Report
Posted 2 years ago
Hello Jason, we can see that you have been been in contact with a member of our customer care team. If you have any further comments please reply back on the email correspondence or contact us on 01765 824050. Kindest Regards, Customer Care
Posted 2 years ago
Very disappointed. Ruined our Xmas. Sent a substitute that was nearly a kilo smaller than ordered. Don't particularly like chicken as had ordered a duck ballotine. Was only told by email about substitution the evening before order arrived. Had to go shopping Xmas eve to find something suitable. Not good enough. Had made the order in October
Helpful Report
Posted 2 years ago
Hello Carole, thank you for taking the time to leave a review. We aim to fulfil all of our customer orders 100% but unfortunately from time to time the stock we initially thought we would have is not available, this can be due to quality control or supplier levels. Although your order was placed in advance we only get told of order changes later on in the day and after all orders have been dispatched. We did try to contact you before we sent out your order to clarify if this was ok for you. We can see that you have been in contact with a member of our team, if you have any further comments please get back in touch with us. Once again our sincerest apologies. Customer Care
Posted 2 years ago
Food was ordered in November for delivery on December 29th. The food never arrived. Whilst I understand that DPD failed in their role in delivering but the communication with Farmison was dreadful. I tried calling on Thursday, Friday and Saturday to get hold of someone to find out what was happening. I finally got through & found out at about 11.30 on Christmas Eve that I would not be getting my delivery. I then spent the next two hours driving around Cheshire trying to get 2 large joints to feed all the guests we had invited for Christmas lunch. I wouldn't trust you again with an important, time critical order but I was offered a voucher which has also yet to arrive...... neither has my refund. Dreadful experience!
Helpful Report
Posted 2 years ago
Hello Karen, we are very sorry to read that you experienced a very disappointing service from us in this occasion. Our parcel courier, along with many other couriers, experienced nationwide delays due unprecedented demand and market conditions. We can see that you received a full refund for your order. We are sorry once again that we were not able to supply you with your order on this occasion. Customer Care Team
Posted 2 years ago
I did not receive my Christmas Day roast on the 22nd December, a signature forerib for my family of 9 for Christmas dinner. I concede that that may be in part due to DPD which are quite frankly shocking and I don’t know why they are still in business. Since then, from the 22nd December dispite calls, emails and making enquiries on the website I have had no return calls, emails or refund. I have had however, about 20 marketing emails about various meats and offers only serving to rub my nose in the fact I didn’t receive my Christmas dinner. The knock on effect being, albeit dramatic sounding spoilt Christmas Day and the run up. I was so angry, wasted 4 / 5 hours on the phone trying to sort this out (to no avail) as well as an hour outside the local butcher stood in the rain to get the last sizeable joint that could at best feed 4, let alone 9. I’d love to have a return call but sadly this has not happened and I will not get my wasted time or Christmas spirit back. Thank you
Helpful Report
Posted 2 years ago
Hello Tim, we are terribly sorry to read you felt let down by us on this occasion. I can see that we have now resolved this for you. If you would like to discuss this further, please contact Customer Care on 01765 824050. Once again our sincerest apologies. Customer Care Team.
Posted 2 years ago
I ordered a 7kg FRESH turkey (as advertised) and received a FROZEN one. Their excuse is it's not "frozen" it is "deep chilled". Other producers had the good grace not to deceive their customer by letting you know that the bird was not "fresh". Farmison however have intentionally misrepresented the product in the hope that we won't notice. I know that bird-flu has affected production, but there's no need to be untruthful to customers. I am pursuing a partial refund and will not use them again. I suspect I'll have to resort to the SCC for resolution given the arrogant responses I've had so far.
Helpful Report
Posted 2 years ago
Hello Alan, thank you for leaving us a review. We can see that you have been in contact with our CEO John Pallagi and we have issued you with a partial refund for your Turkey. If you have any further comments please get back in touch with us. Once again our sincerest apologies. Customer Care
Posted 2 years ago
I made a complaint to the company regarding part of my order. Still waiting for a reply!
Helpful Report
Posted 2 years ago
Hello Mary, thank you for taking the time to leave us a review. We can see you have since had a reply from us and this has now been resolved. If you wish to discuss this further please contact Customer Care on 01765 824050. Kindest Regards, Customer Care Team
Posted 2 years ago
I did not receive my meat box order for Christmas. I contacted your service department on 28th December 2022 and have still not heard anything from you. I am very disappointed and would ask that you remedy my purchases at your earliest convenience. Thank you.
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave a review Mike. We are very saddened to hear that you were affected by the delivery issues. Our parcel courier, along with many other couriers, experienced nationwide delays due unprecedented demand and market conditions. We can see that you received a full refund for your order and a complementary voucher for a future order with us. We are sorry once again that we were not able to supply you with your order on this occasion. Customer Care Team
Posted 2 years ago
Farmison & Co is rated 4.8 based on 30,292 reviews