I ordered a 7kg FRESH turkey (as advertised) and received a FROZEN one. Their excuse is it's not "frozen" it is "deep chilled". Other producers had the good grace not to deceive their customer by letting you know that the bird was not "fresh". Farmison however have intentionally misrepresented the product in the hope that we won't notice. I know that bird-flu has affected production, but there's no need to be untruthful to customers. I am pursuing a partial refund and will not use them again. I suspect I'll have to resort to the SCC for resolution given the arrogant responses I've had so far.